[hylafax-users] Receive errors mostly "Received premature V.34 termination"

[John Warren <jwarren@xxxxxxxxxxxxx>]

I have received errors on some off our inbound faxes mostly like the ones below "Received premature V.34 termination". Upgrading to the current version of Hylafax did not help the problem. I have no idea what the equipment is that sending the fax but the site always gets the error when they redial. Is this a know issue with some fax machines or with Hylafax?

recvq/fax000097528.tif (ftp://xxxxx.prudentrx.com:4559/recvq/fax000097528.tif):

          Sender: 9097937331

           Pages: 2

         Quality: Fine

            Size: North American Letter

        Received: 2007:09:21 15:37:09

 Time To Receive: 1:30

     Signal Rate: 21600 bit/s

     Data Format: 2-D MMR

   Error Correct: Yes

         CallID1:

         CallID2:

     Received On: ttyS6

          CommID: 000129386 (ftp://xxxxx.prudentrx.com:4559/log/c000129386)

   Dispatched to: LPR

      Barcode(s): 1:%PED000050???

Session log:

Sep 21 15:36:55.41: [11541]: SESSION BEGIN 000129386 1310642xxxx

Sep 21 15:36:55.41: [11541]: HylaFAX (tm) Version 4.4.1

Sep 21 15:36:55.41: [11541]: <-- [4:ATA\r]

Sep 21 15:37:07.93: [11541]: --> [8:+F34:9,1]

Sep 21 15:37:07.93: [11541]: V.8 handshaking succeeded, V.34-Fax (SuperG3) capability enabled.

Sep 21 15:37:07.93: [11541]: Primary channel rate: 21600 bit/s, Control channel rate: 1200 bit/s.

Sep 21 15:37:07.93: [11541]: --> [7:CONNECT]

Sep 21 15:37:07.93: [11541]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS6'

Sep 21 15:37:07.93: [11541]: RECV FAX: begin

Sep 21 15:37:07.93: [11541]: Control channel selected

Sep 21 15:37:07.93: [11541]: <-- data [32]

Sep 21 15:37:07.93: [11541]: <-- data [2]

Sep 21 15:37:07.93: [11541]: <-- data [23]

Sep 21 15:37:07.93: [11541]: <-- data [2]

Sep 21 15:37:07.93: [11541]: <-- data [13]

Sep 21 15:37:07.93: [11541]: <-- data [2]

Sep 21 15:37:08.99: [11541]: REMOTE TSI "909793xxxx"

Sep 21 15:37:08.99: [11541]: RECV recv TSI (sender id)

Sep 21 15:37:09.10: [11541]: REMOTE wants 21600 bit/s

Sep 21 15:37:09.10: [11541]: REMOTE wants A4 page width (215 mm)

Sep 21 15:37:09.10: [11541]: REMOTE wants unlimited page length

Sep 21 15:37:09.10: [11541]: REMOTE wants 7.7 line/mm

Sep 21 15:37:09.10: [11541]: REMOTE wants 2-D MMR

Sep 21 15:37:09.10: [11541]: REMOTE wants T.30 Annex A, 256-byte ECM

Sep 21 15:37:09.10: [11541]: RECV recv DCS (command signal)

Sep 21 15:37:09.10: [11541]: <-- data [3]

Sep 21 15:37:09.10: [11541]: <-- data [2]

Sep 21 15:37:09.63: [11541]: Primary channel selected

Sep 21 15:37:11.55: [11541]: RECV received frame number 0

...

Sep 21 15:37:29.36: [11541]: RECV received frame number 149

Sep 21 15:37:29.77: [11541]: Control channel selected

Sep 21 15:37:30.08: [11541]: RECV recv PPS (partial page signal)

Sep 21 15:37:30.08: [11541]: RECV recv MPS (more pages, same document)

Sep 21 15:37:30.08: [11541]: RECV received 150 frames of block 1 of page 1

Sep 21 15:37:30.17: [11541]: RECV: 38313 bytes of data, 2144 total lines

Sep 21 15:37:30.17: [11541]: RECV send MCF (message confirmation)

Sep 21 15:37:30.17: [11541]: RECV FAX (000129386): from 909793xxxx, page 1 in 0:23, INF, 7.7 line/mm, 2-D MMR, 21600 bit/s

Sep 21 15:37:30.17: [11541]: <-- data [3]

Sep 21 15:37:30.17: [11541]: <-- data [2]

Sep 21 15:37:30.71: [11541]: Primary channel selected

Sep 21 15:37:31.10: [11541]: RECV received frame number 0

...

Sep 21 15:37:42.58: [11541]: RECV received frame number 116

Sep 21 15:38:37.62: [11541]: EOT received (end of transmission)

Sep 21 15:38:37.62: [11541]: Received premature V.34 termination.

Sep 21 15:38:37.70: [11541]: RECV: 29952 bytes of data, 1771 total lines

Sep 21 15:38:37.70: [11541]: RECV keeping unconfirmed page

Sep 21 15:38:37.70: [11541]: RECV FAX (000129386): from 909793xxxx, page 2 in 1:07, INF, 7.7 line/mm, 2-D MMR, 21600 bit/s

Sep 21 15:38:37.70: [11541]: RECV FAX (000129386): recvq/fax000097528.tif from 9097937331, route to <unspecified>, 2 pages in 1:30

Sep 21 15:38:37.70: [11541]: RECV FAX: Received premature V.34 termination.

Sep 21 15:38:37.70: [11541]: RECV FAX (000129386): session with 909793xxxx terminated abnormally: Received premature V.34 termination.

Sep 21 15:38:37.70: [11541]: RECV FAX: bin/faxrcvd "recvq/fax000097528.tif" "ttyS6" "000129386" "Received premature V.34 termination."

Sep 21 15:38:37.70: [11541]: RECV FAX: end

Sep 21 15:38:37.70: [11541]: Received premature V.34 termination.

Sep 21 15:38:37.70: [11541]: SESSION END

John Warren

Network Operations Administrator
Prudent Rx Inc.