Re: [hylafax-users] Problems with resolution

["Moritz Winterberg" <winterberg@xxxxxxxxxx>]

ok, now I have two exact same hylafax+ (latest) machines.
When I try to send a fax with 196 (fine mode resolution set by the
client) from one to the other machine I find the following in the
logs:

sending machine:
----------------------------------
Mai 03 17:55:43.65: [ 4702]: REMOTE best rate 14400 bit/s
Mai 03 17:55:43.65: [ 4702]: REMOTE max A3 page width (303 mm)
Mai 03 17:55:43.65: [ 4702]: REMOTE max unlimited page length
Mai 03 17:55:43.65: [ 4702]: REMOTE best vres 3.85 line/mm
Mai 03 17:55:43.65: [ 4702]: REMOTE format support: MH
Mai 03 17:55:43.65: [ 4702]: REMOTE supports T.30 Annex A, 256-byte ECM
Mai 03 17:55:43.65: [ 4702]: REMOTE best 0 ms/scanline
Mai 03 17:55:43.65: [ 4702]: USE 14400 bit/s
Mai 03 17:55:43.65: [ 4702]: USE error correction mode
Mai 03 17:55:43.65: [ 4702]: SEND file
"docq/doc.weinfask01.1178207534046256315;f1"
Mai 03 17:55:43.65: [ 4702]: High resolution document is not supported
by client, image resolution 7.71654 lines/mm {E414}


receiving machine:
-----------------------------------
May 03 17:52:38.30: [ 6652]: --> [4:RING]
May 03 17:52:52.00: [ 6652]: --> [8:+FHNG: 1]
May 03 17:52:52.00: [ 6652]: REMOTE HANGUP: Ring detect without
successful handshake (code 1)
May 03 17:52:52.00: [ 6652]: ANSWER: Ring detected without successful
handshake {E012}
May 03 17:52:52.00: [ 6652]: SESSION END

Now there are two problems I see here:

1.) Both machines are exact the same and do have an Eicon Diva Server
PRI card which after EICON support is even able to do super high
resolution whatever fax.
Still the sending machines tells me that the receiving one would not
support fine mode fax ??
Since the hardware does support it, do I have to set this up somewhere
in hylafax ?

2.) I've set maxtries to 3 and I get these logfiles 3 times in the
exact same way. So Hylafax will not reformat the DOC for lower
resolution ??

any further hints ?

Moritz

On 5/2/07, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:
> I can't reproduce the problem here.  I can easily trigger the "High
> resolution document is not supported..." issue the first time, but on
> the retry faxq formats the image for low resolution.
>
> What does the info file for the destination say?
>
> Lee.
>
>
> Moritz Winterberg wrote:
>
> > I see it calling again as many time as I give to maxtries parameter.
> > But it will run into the same error and it won't reimage the document as
> > documented ?
> >
> > Moritz
> >
> > On 4/25/07, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:
> >
> >> Moritz Winterberg wrote:
> >>
> >> > the hylafax log manpage says:
> >> >
> >> >
> >> > REJECT: High resolution document is not supported by client, image
> >> > resolution %g line/mm. The document to be transmitted was imaged using
> >> > 7 line/mm, but the client only supports 3.85 line/mm.
> >> > This is not a fatal error; the server will disconnect and reimage the
> >> > document using the newly discovered client capabilities.
> >> >
> >> > I can not see my server (hylafax+5.1.3) doing this ?
> >>
> >>
> >> What do you see it doing?  Calling back and encountering the same
> >> error?  Not calling back ever again?
> >>
> >> Lee.
> >>
> >
> >


--
--
Moritz Winterberg - winterberg@xxxxxxxxxx
Telefon: +49 (0)211-63 55 55-36
Telefax: +49 (0)211-63 55 55-22

indigo networks GmbH - Gladbacher Str. 74 - 40219 Düsseldorf
HRB Düsseldorf 39841 - Geschäftsführer: Thilo Salmon, Tim Mois
Steuernummer: 133/5838/1589, Umsatzsteuer-ID: DE219349391

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