Re: [hylafax-users] Multifunction Fax with Seamless Transparent fax gateway capability?

["Rob Townley" <rob.townley@xxxxxxxxx>]

On 4/28/07, Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote:

Rob Townley wrote:

> On 4/28/07, *Lee Howard* <faxguy@xxxxxxxxxxxxxxxx
> <mailto:faxguy@xxxxxxxxxxxxxxxx>> wrote:
>
>     Rob Townley wrote:
>
>     >On our MFP machines, you need to enter an email address on the
>     >touchpad each time which is of course way more complex than
>     entering a
>     >numeric telephone #.  There is no option for a preprogrammed email
>     >address.
>     >
>     >Anything other than actually hitting the Fax Send button would
>     confuse
>     >them and they would not use it.  Our users just wouldn't understand.
>     >It really needs to be transparent to the end user.
>     >
>
>     I have some customers where I've set up fax machines as HylaFAX send
>     clients.  It's exactly the same machine that the users are
>     familiar with
>     already, and there is no confusion... dial number, press
>     "Send".  I even
>     print/fax back error reports if they happen.
>
>     Basically the fax machine communicates through the HylaFAX server as a
>     transparent proxy.  HylaFAX receives the fax, recognizing the dialed
>     number, and then does whatever routing it needs ( i.e. to get it to a
>     "local" fax server or one with actual PSTN connectivity), where that
>     HylaFAX server then sends the fax out.
>
>     Of course, I have an RJ-11 cable plugged into the fax machine.  You
>     indicated that you didn't want to that, though.
>
>     Otherwise, it sounds like you're looking for a T.38-capable fax
>     machine
>     - or one that is truly T.37-capable.  Interfacing T.37 with HylaFAX
>     would be extremely simple.
>
>     Lee.
>
>
> So your solution still requires RJ-11 telephone?


Well, yes, because that's what is on the fax machine with which my
customers are familiar.  So you plug that familiar equipment into an ATA
or an FXS port on your DID-capable PBX.

Again, what it sounds like you're after is a T.37 fax machine.  Off-hand
I don't know of any, but there may be some.

Lee.

i see, i just wasn't sure.  It currently is plugged into an ATA hanging off our Nortel ksu.  Many of the multifunction machines have t.37 & t.38 or something similar, just not in a way to make it usable.  It is 98% there, but that last 2% kills it for the average user.  For instance, who is going to key in an email address with a numeric keypad when they can much more easily key in the fax #.  


Hey, we are both in Omaha!  i thought i recognized your name from somewhere else this week.