Re: [hylafax-users] fax machines lose page information

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi,

 

Please keep this ‘in list’ so that everyone can help and benefit from your experience.

 

Unfortunately “Class 1 modem” doesn’t really tell us anything useful... can you tell us the make, model, and firmware version ?

 

My advice remains the same.... upgrade and try again !

 

Regards

 

ANDREW RINALDI

Mainpine Limited - Support

USA +1 503 822 9944 | Asia/Europe +44 1225 869439  

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

 

From: 双义邓 [mailto:qiyadeng@xxxxxxxxx]
Sent: 26 April 2007 13:38
To: andrew.rinaldi@xxxxxxxxxxxx
Subject: Re: [hylafax-users] fax machines lose page information

 

Thank you very much! I  used a  Class1 modem.

 

2007/4/26, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx>:

Many thanks for the logs.  I'm copying this to the user group because it may help other users.

 

Given that you are running a version of HylaFAX that's 18 months old the standard advice will be to upgrade and try again.  A lot of development work has taken place in the fax protocol area recently.

 

It would also help to know which modem you are using.

 

Regards

 

ANDREW RINALDI

Mainpine Limited - Support

USA +1 503 822 9944 | Asia/Europe +44 1225 869439  

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com