Thanks Andrew,
we finally diagnosed this down to hardware failure with a pretty high
level of certainty.
Will notify the list if we continue to have the same issues are
hardware swapout. Not sure if we will be able to upgrade to recent
versions of hylafax in this situation as we are working on a live
production server taking debs out of the official ubuntu repos (dapper
drake) to give us auto updates etc. Similar with firmware upgrades -
Agere only provide windows firmware utils.
thanks for the quick response
Chris McLean
On 02/08/2007 01:30 PM, andrew rinaldi wrote:
Hi Chris,
If you are using a Lucent
Winmodem then give up and return to your Venus. Once you have your
Venus modem check you have the latest firmware for your modem and use
Class 1.0 (Class 2.x is broken on the Agere Venus firmware).
Upgrade to HylaFAX 4.3.2beta2
or HylaFAX+ 5.0.4 and try again. A lot has happened to the fax
protocol code in the last year and it's difficult to debug 'old' code.
If you still have problems,
post another set of logs here together with details of your modem and
firmware (ATI3 and ATI5 are normal sufficient).
Regards
ANDREW RINALDI
Mainpine
Limited Support
USA +1 503 822 9944 |
Asia/Europe +44 1225 869439
Hi,
on a new install of HylaFax on Ubuntu, we had everything working for
about 3 days, until we started to get training failures - the server
can no longer receive faxes, but can still send. I have tried many,
many different config options for the specific modem (agere systems
venus modem (V90, 56K flex)), but always with the same errors. This is
happening from any sender. I have attempted generating default
configs (using default params) and hacking various lucent config files
(this looks like a std lucent chipset), again with the same errors. I
have also tried increasing all timeout values relating to TCF, as
"MODEM TIMEOUT: receiving TCF" is prominent in the logs.
I have tested this as a class 2 modem, but get:
COMREC error (code 72)
errors - I gave up on this and focused on resolving the class 1 errors.
I have attached a receive log and modem config in the hope that others
have tackled this before - I have trawled the web for 3 days without
any luck on this specific problem. Any help would be very much
appreciated. If any further log files etc are needed, please let me
know.
regards
Chris McLean
---- RECEIVE LOG ----------------------------------------------------
root@minervaserver:/etc/hylafax# cat /var/spool/hylafax/log/c000000058
Feb 08 11:59:16.42: [ 5141]: SESSION BEGIN 000000058 4401132426181
Feb 08 11:59:16.42: [ 5141]: HylaFAX (tm) Version 4.2.5
Feb 08 11:59:16.42: [ 5141]: <-- [4:ATA\r]
Feb 08 11:59:25.01: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:25.01: [ 5141]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyS4'
Feb 08 11:59:25.01: [ 5141]: RECV FAX: begin
Feb 08 11:59:25.01: [ 5141]: <-- data [32]
Feb 08 11:59:25.01: [ 5141]: <-- data [2]
Feb 08 11:59:25.02: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:25.02: [ 5141]: <-- data [23]
Feb 08 11:59:25.02: [ 5141]: <-- data [2]
Feb 08 11:59:25.02: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:25.02: [ 5141]: <-- data [13]
Feb 08 11:59:25.02: [ 5141]: <-- data [2]
Feb 08 11:59:27.24: [ 5141]: --> [2:OK]
Feb 08 11:59:27.24: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 11:59:27.79: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:29.50: [ 5141]: --> [2:OK]
Feb 08 11:59:29.50: [ 5141]: REMOTE TSI "204401"
Feb 08 11:59:29.50: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 11:59:29.50: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:29.77: [ 5141]: --> [2:OK]
Feb 08 11:59:29.77: [ 5141]: REMOTE wants 9600 bit/s
Feb 08 11:59:29.77: [ 5141]: REMOTE wants A4 page width (215 mm)
Feb 08 11:59:29.77: [ 5141]: REMOTE wants A4 page length (297 mm)
Feb 08 11:59:29.77: [ 5141]: REMOTE wants 7.7 line/mm
Feb 08 11:59:29.77: [ 5141]: REMOTE wants 2-D MR
Feb 08 11:59:29.77: [ 5141]: RECV training at v.29 9600 bit/s
Feb 08 11:59:29.77: [ 5141]: <-- [10:AT+FRM=96\r]
Feb 08 11:59:30.18: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:38.53: [ 5141]: MODEM TIMEOUT: receiving TCF
Feb 08 11:59:38.53: [ 5141]: <-- data [1]
Feb 08 11:59:38.54: [ 5141]: --> [17:~4�NmC�l� �V{�]
Feb 08 11:59:38.54: [ 5141]: <-- [9:AT+FRS=7\r]
Feb 08 11:59:38.54: [ 5141]: --> [2:OK]
Feb 08 11:59:38.54: [ 5141]: <-- [9:AT+FTH=3\r]
Feb 08 11:59:39.92: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:39.92: [ 5141]: <-- data [3]
Feb 08 11:59:39.92: [ 5141]: <-- data [2]
Feb 08 11:59:40.24: [ 5141]: --> [2:OK]
Feb 08 11:59:40.24: [ 5141]: TRAINING failed
Feb 08 11:59:40.24: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 11:59:40.79: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:42.50: [ 5141]: --> [2:OK]
Feb 08 11:59:42.50: [ 5141]: REMOTE TSI "204401"
Feb 08 11:59:42.50: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 11:59:42.50: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:42.77: [ 5141]: --> [2:OK]
Feb 08 11:59:42.77: [ 5141]: REMOTE wants 7200 bit/s
Feb 08 11:59:42.77: [ 5141]: REMOTE wants A4 page width (215 mm)
Feb 08 11:59:42.77: [ 5141]: REMOTE wants A4 page length (297 mm)
Feb 08 11:59:42.77: [ 5141]: REMOTE wants 7.7 line/mm
Feb 08 11:59:42.77: [ 5141]: REMOTE wants 2-D MR
Feb 08 11:59:42.77: [ 5141]: RECV training at v.29 7200 bit/s
Feb 08 11:59:42.77: [ 5141]: <-- [10:AT+FRM=72\r]
Feb 08 11:59:43.18: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:47.70: [ 5141]: MODEM TIMEOUT: receiving TCF
Feb 08 11:59:47.70: [ 5141]: <-- data [1]
Feb 08 11:59:47.71: [ 5141]: --> [2:]
Feb 08 11:59:47.71: [ 5141]: --> [2:OK]
Feb 08 11:59:47.71: [ 5141]: <-- [9:AT+FRS=7\r]
Feb 08 11:59:47.78: [ 5141]: --> [2:OK]
Feb 08 11:59:47.78: [ 5141]: <-- [9:AT+FTH=3\r]
Feb 08 11:59:48.64: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:48.64: [ 5141]: <-- data [3]
Feb 08 11:59:48.64: [ 5141]: <-- data [2]
Feb 08 11:59:48.96: [ 5141]: --> [2:OK]
Feb 08 11:59:48.96: [ 5141]: TRAINING failed
Feb 08 11:59:48.96: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 11:59:49.47: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:49.97: [ 5141]: --> [2:OK]
Feb 08 11:59:49.97: [ 5141]: REMOTE wants 7200 bit/s
Feb 08 11:59:49.97: [ 5141]: REMOTE wants A4 page width (215 mm)
Feb 08 11:59:49.97: [ 5141]: REMOTE wants A4 page length (297 mm)
Feb 08 11:59:49.97: [ 5141]: REMOTE wants 7.7 line/mm
Feb 08 11:59:49.97: [ 5141]: REMOTE wants 2-D MR
Feb 08 11:59:49.97: [ 5141]: RECV training at v.29 7200 bit/s
Feb 08 11:59:49.97: [ 5141]: <-- [10:AT+FRM=72\r]
Feb 08 11:59:50.39: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:54.91: [ 5141]: MODEM TIMEOUT: receiving TCF
Feb 08 11:59:54.91: [ 5141]: <-- data [1]
Feb 08 11:59:54.91: [ 5141]: --> [2:]
Feb 08 11:59:54.91: [ 5141]: --> [2:OK]
Feb 08 11:59:54.91: [ 5141]: <-- [9:AT+FRS=7\r]
Feb 08 11:59:54.99: [ 5141]: --> [2:OK]
Feb 08 11:59:54.99: [ 5141]: <-- [9:AT+FTH=3\r]
Feb 08 11:59:55.84: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:55.84: [ 5141]: <-- data [3]
Feb 08 11:59:55.84: [ 5141]: <-- data [2]
Feb 08 11:59:56.17: [ 5141]: --> [2:OK]
Feb 08 11:59:56.17: [ 5141]: TRAINING failed
Feb 08 11:59:56.17: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 11:59:56.71: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:58.42: [ 5141]: --> [2:OK]
Feb 08 11:59:58.42: [ 5141]: REMOTE TSI "204401"
Feb 08 11:59:58.42: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 11:59:58.43: [ 5141]: --> [7:CONNECT]
Feb 08 11:59:58.69: [ 5141]: --> [2:OK]
Feb 08 11:59:58.69: [ 5141]: REMOTE wants 4800 bit/s
Feb 08 11:59:58.69: [ 5141]: REMOTE wants A4 page width (215 mm)
Feb 08 11:59:58.69: [ 5141]: REMOTE wants A4 page length (297 mm)
Feb 08 11:59:58.69: [ 5141]: REMOTE wants 7.7 line/mm
Feb 08 11:59:58.69: [ 5141]: REMOTE wants 2-D MR
Feb 08 11:59:58.69: [ 5141]: RECV training at v.27ter 4800 bit/s
Feb 08 11:59:58.69: [ 5141]: <-- [10:AT+FRM=48\r]
Feb 08 11:59:59.79: [ 5141]: --> [7:CONNECT]
Feb 08 12:00:04.32: [ 5141]: MODEM TIMEOUT: receiving TCF
Feb 08 12:00:04.32: [ 5141]: <-- data [1]
Feb 08 12:00:04.32: [ 5141]: --> [18:�6���j��#-#]
Feb 08 12:00:04.32: [ 5141]: <-- [9:AT+FRS=7\r]
Feb 08 12:00:04.32: [ 5141]: --> [2:OK]
Feb 08 12:00:04.32: [ 5141]: <-- [9:AT+FTH=3\r]
Feb 08 12:00:05.25: [ 5141]: --> [7:CONNECT]
Feb 08 12:00:05.25: [ 5141]: <-- data [3]
Feb 08 12:00:05.25: [ 5141]: <-- data [2]
Feb 08 12:00:05.57: [ 5141]: --> [2:OK]
Feb 08 12:00:05.57: [ 5141]: TRAINING failed
Feb 08 12:00:05.57: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 12:00:06.10: [ 5141]: --> [7:CONNECT]
Feb 08 12:00:06.60: [ 5141]: --> [2:OK]
Feb 08 12:00:06.60: [ 5141]: REMOTE wants 4800 bit/s
Feb 08 12:00:06.60: [ 5141]: REMOTE wants A4 page width (215 mm)
Feb 08 12:00:06.60: [ 5141]: REMOTE wants A4 page length (297 mm)
Feb 08 12:00:06.60: [ 5141]: REMOTE wants 7.7 line/mm
Feb 08 12:00:06.60: [ 5141]: REMOTE wants 2-D MR
Feb 08 12:00:06.60: [ 5141]: RECV training at v.27ter 4800 bit/s
Feb 08 12:00:06.60: [ 5141]: <-- [10:AT+FRM=48\r]
Feb 08 12:00:07.69: [ 5141]: --> [7:CONNECT]
Feb 08 12:00:24.38: [ 5141]: MODEM TIMEOUT: receiving TCF
Feb 08 12:00:24.38: [ 5141]: <-- data [1]
Feb 08 12:00:24.39: [ 5141]: --> [18:[�a҃Κ�!�ˋ]
Feb 08 12:00:24.39: [ 5141]: <-- [9:AT+FRS=7\r]
Feb 08 12:00:24.39: [ 5141]: --> [2:OK]
Feb 08 12:00:24.39: [ 5141]: <-- [9:AT+FTH=3\r]
Feb 08 12:00:25.32: [ 5141]: --> [7:CONNECT]
Feb 08 12:00:25.32: [ 5141]: <-- data [3]
Feb 08 12:00:25.32: [ 5141]: <-- data [2]
Feb 08 12:00:25.64: [ 5141]: --> [2:OK]
Feb 08 12:00:25.64: [ 5141]: TRAINING failed
Feb 08 12:00:25.64: [ 5141]: <-- [9:AT+FRH=3\r]
Feb 08 12:00:32.65: [ 5141]: --> [0:]
Feb 08 12:00:32.65: [ 5141]: MODEM <Empty line>
Feb 08 12:00:32.65: [ 5141]: MODEM TIMEOUT: waiting for v.21 carrier
Feb 08 12:00:32.65: [ 5141]: <-- data [1]
Feb 08 12:00:32.66: [ 5141]: --> [2:]
Feb 08 12:00:32.66: [ 5141]: --> [2:OK]
Feb 08 12:00:32.66: [ 5141]: RECV FAX: Failure to train modems
Feb 08 12:00:32.66: [ 5141]: RECV FAX: end
Feb 08 12:00:32.66: [ 5141]: SESSION END
----- MODEM CONFIG -------------------------------------------------
root@minervaserver:/etc/hylafax# cat /etc/hylafax/config.ttyS4
# $Id: lucent,v 1.22 2005/12/05 15:48:54 darren Exp $
#
# HylaFAX Facsimile Software
#
# Copyright (c) 1990-1996 Sam Leffler
# Copyright (c) 1991-1996 Silicon Graphics, Inc.
# HylaFAX is a trademark of Silicon Graphics, Inc.
#
# Permission to use, copy, modify, distribute, and sell this software
and
# its documentation for any purpose is hereby granted without fee,
provided
# that (i) the above copyright notices and this permission notice
appear in
# all copies of the software and related documentation, and (ii) the
names of
# Sam Leffler and Silicon Graphics may not be used in any advertising or
# publicity relating to the software without the specific, prior written
# permission of Sam Leffler and Silicon Graphics.
#
# THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND,
# EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY
# WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
#
# IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR
# ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY
KIND,
# OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,
# WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY
THEORY OF
# LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
# OF THIS SOFTWARE.
#
#
# prototype config for Lucent LT Winmodem using ltmodem.o driver,
# as well as many other Lucent chipset modems.
# (They work well with all default Class 1 configs.)
#
#
CountryCode: 44
AreaCode: 0113
FAXNumber: +44.0113.2426181
LongDistancePrefix: 1
InternationalPrefix: 00
DialStringRules: etc/dialrules
ServerTracing: 1
# session tracing was 11
SessionTracing: 63
RecvFileMode: 0644
LogFileMode: 0600
DeviceMode: 0600
RingsBeforeAnswer: 1
SpeakerVolume: off
GettyArgs: "-h %l dx_%s"
LocalIdentifier: "Minerva Appointments"
TagLineFont: etc/lutRS18.pcf
TagLineFormat: "From %%l|%c|Page %%P of %%T"
MaxRecvPages: 50
#
ModemType: Class1 # use this to supply a hint
ModemFlowControl: rtscts # many firmwares have broken
software flow control
Class1TMConnectDelay: 400 # counteract quick CONNECT
response
# If your line supports Caller-ID, you may want to uncomment this...
ModemResetCmds: AT+VCID=1
CallIDPattern: "NMBR="
CallIDPattern: "NAME="
# Or with the MT5634ZBA-DID you'll probably need something like...
# ModemReadyCmds: AT*DS1*DD0*DF1*DN4 # enable DTMF-DID,
wink-start, 4 digits
# CallIDPattern: "DTMF" # format of AT*DF1
# CallIDAnswerLength: 4 # four DTMF-DID digits then ATA
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