Re: [hylafax-users] Adaptive answer, MT5634ZBA-V92 (was Receive problems with MT2834ZDX modems)

[Sam Przyswa <samp@xxxxxxxxxxxxxxxxx>]

andrew rinaldi a écrit :

Sam,

Yes Andrew,

 

HylaFAX is a community effort and everyone 'here' will try to help you with your issues.  However, a resolution will depend on someone on the list having direct experience of your problem OR you working through the issue with the help of the card manufacturer and list members.  No one is obliged to resolve this problem for you and the critical tone of your email is very likely to 'turn off' the volunteers that you are asking for help.

Is it a critical tone to ask just a right setup (config.ttySx) with AdaptiveAnswer for a compatible hardware listed in the Hylafax compatibility list ?

That's after longs failed testing with Class 1, 2, 2.0 , ask some help from manufacturer (Multi-Tech) and got any answer, spend 3 work days in my customer office who finish to unplug the modem-fax card and put a simple fax machine instead.

Given that this is an important customer have you considered purchasing some time from one of the HylaFAX experts ?  I believe that Lee Howard, iFAX, and other list members offer such paid for consultancy and this would get you a dedicated resource to look at your problems.  Obviously, if MultiTech support are unable to help then maybe you are facing a fundamental issue with the card itself.... if this is the case how do you think that HylaFAX can solve your problems ?

Multi-Tech never answered from my messages, even to say "Sorry we can't resolve your problem"; As I said we use Hylafax since a long time and we supply to our customers only OpenSources solution since a long time too, for my case I use OpenSource and Usenet NewsGroups since 1990 and I had contribute to some OpenSource apps, but it's the first time I have this kind of problem.

The problem with a compatibility list is that no two members of the list will use the same criteria for 'compatibility'.  Indeed, if you were to ask for users experience of USR modems for example you would receive responses right across the spectrum from 'fantastic' to 'total disaster'. 

USR are not the best analog Modem-Fax products but we never encounter a problem to install and configure it with the faxaddmodem utility, with the Eicon Diva Server card too.

Mainpine as a company has always invested considerable effort in 'compatibility' testing with the fax applications that we support which is unique in this industry;

I visited your site but you don't have a single port analog modem-fax card, we needed a low cost card for this customer.

Thanks anyway for your response, this don't solve the problem but so... if anybody have a config.ttySx file able to make a MT2834ZPX-PCI-U v1.32K working with AdaptiveAnswer...

PS. I developed HTML notification mails with small image of the first fax page and rewrite the faxinfo utility able to send the info in HTML format, and created a mail notification for the sending fax in HTML too if somebody is interested.

Sam.


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