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Re: [hylafax-users] Unreliable fax services via VoIP connection



Geoffrey wrote:

Darrick Hartman wrote:

Lucas Barbuto wrote:

Hi all,

My office is connected to the public phone network via a virtual PRI through our VoIP provider. I have two external modems connected to analogue ports on our PBX, both are used by Hylafax to receive incoming faxes. The software works exceptionally well in converting and dispatching messages, however, we have a lot of trouble receiving faxes.


VoIP is not ready for use with faxing. Do not use it. Get an analog line for fax.


I would guess it would depend on your personal experience. I used my voip for faxing all the time, never a problem. Certainly it would depend on the bandwidth you have available and how busy your network is.

Probably it depends on the codec you use: there are lossless and the others.

If there is a way to change to G711u or G711a (lossless 64kbit/s codecs) I would give it another try.

Regards,
uwe

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