Re: [hylafax-users] Unreliable fax services via VoIP connection

[Darrick Hartman <dhartman@xxxxxxxxxxxxxxxx>]

Lucas Barbuto wrote:
> Hi all,
>
> My office is connected to the public phone network via a virtual PRI 
> through our VoIP provider. I have two external modems connected to 
> analogue ports on our PBX, both are used by Hylafax to receive incoming 
> faxes. The software works exceptionally well in converting and 
> dispatching messages, however, we have a lot of trouble receiving faxes.

VoIP is not ready for use with faxing.  Do not use it.  Get an analog 
line for fax.

> But most worryingly, some of our customers report that they are unable 
> to connect to us at all, receiving "COMM. ERROR" and such messages on 
> their fax machines.
>
> Our provider suggests that we should provision analogue PSTN lines for 
> faxing because fax via VoIP is never safe and rarely works well in their 
> experience, but others in the business aren't satisfied with this answer.
>
> Does anyone on the list have experience in this area? Should I 
> definitely be looking at the VoIP link as the most likely culprit? Or 
> somewhere else?


--
Darrick Hartman
DJH Solutions, LLC
http://www.djhsolutions.com

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