Re: [hylafax-users] RICOH(Aficio) fax problems

[Sipho.Mothobi@xxxxxxxxx]

Hi,

I am using two SoftModems (Duxbury and
Mirocom), I just have to confirm that if i send to another RICOH fax machine
that it will not give a problem.

I have tried successfully to send to
a fax sumsang faxmachine and it has worked. There might be something wrong
with the RICOH firmware.

Anyway i am still new to the hylafax
arena and still learning a lot more as i go.





Lee Howard <faxguy@xxxxxxxxxxxxxxxx> wrote on
17/06/2004 17:51:31:

> On 2004.06.17 00:38 Sipho.Mothobi@xxxxxxxxx wrote:
> > Hi,
> > 
> > Yes, the receiving RICOH(Aficio) fax machine gets stuck, and
requires
> > a
> > reboot in order to continue.
> 
> I've seen this before with a Ricoh machine in Spain when receiving
a 
> fax from HylaFAX using a USR modem in Class 1 ECM.  HylaFAX would
get 
> "no response to PPS".  It didn't happen on every attempt,
either.  It 
> was a sporadic problem.  I never came to a resolution of the
problem.  
> There obviously is a bug in the Ricoh firmware somewhere, but whether
> their bug is triggered by a bug in the USR or in HylaFAX, I do not
> know.  We didn't seem to see the problem when not using a USR
modem.
> 
> If you can tell us exactly what the circumstances are that cause this
> lock-up to happen, then maybe we can help you resolve it.  Otherwise,
> you may want to look for a firmware update from Ricoh or try a 
> different modem for sending.  (What kind are you using, anyway?)
> 
> Lee.