Re: [hylafax-users] RICOH(Aficio) fax problems

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

On 2004.06.17 00:38 Sipho.Mothobi@xxxxxxxxx wrote:
> Hi,
>
> Yes, the receiving RICOH(Aficio) fax machine gets stuck, and requires
> a
> reboot in order to continue.

I've seen this before with a Ricoh machine in Spain when receiving a 
fax from HylaFAX using a USR modem in Class 1 ECM.  HylaFAX would get 
"no response to PPS".  It didn't happen on every attempt, either.  It 
was a sporadic problem.  I never came to a resolution of the problem.  
There obviously is a bug in the Ricoh firmware somewhere, but whether 
their bug is triggered by a bug in the USR or in HylaFAX, I do not 
know.  We didn't seem to see the problem when not using a USR modem.

If you can tell us exactly what the circumstances are that cause this 
lock-up to happen, then maybe we can help you resolve it.  Otherwise, 
you may want to look for a firmware update from Ricoh or try a 
different modem for sending.  (What kind are you using, anyway?)

Lee.

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