Re: [hylafax-users] HylaFAX sends Multiple Copies to Certain Fax Machines

[Robert Cole <robert.cole@xxxxxxxxxxxxxxxxx>]

I'm having the exact same problem with 4.1.8 and have just finished 
researching the problem in archives, etc and haven't found a solution.

My issue is not only with multiple copies of the same page during the fax 
session but with the system resending (redialing) the fax over and over again 
and sending the multiple copies over and over again.

My issue seems to be only 3 pages though. I send a one page fax and 3 pages of 
are received during that fax session then it ends the session successfully 
yet dials again and sends those 3 pages again.

Anyone know how to resolve this issue? Seems a hylafax setup issue or possibly 
a modem setting but I doubt Jody and I have the exact same modem.

/proc/pci:

 Bus  0, device   8, function  0:
    Serial controller: Rockwell International HCF 56k Data/Fax Modem (rev 1).
      IRQ 11.
      Master Capable.  Latency=32.  Min Gnt=85.Max Lat=85.
      Non-prefetchable 32 bit memory at 0xf6000000 [0xf600ffff].

log of this:
Dec 29 19:05:42.63: [16749]: SESSION BEGIN 00000005 1714xxxxxxx
Dec 29 19:05:42.63: [16749]: HylaFAX (tm) Version 4.1.8
Dec 29 19:05:42.63: [16749]: SEND FAX: JOB 10 DEST xxxxxxx COMMID 00000005 
DEVICE '/dev/ttySHCF0'
Dec 29 19:05:42.63: [16749]: DELAY 75 ms
Dec 29 19:05:42.71: [16749]: DELAY 2600 ms
Dec 29 19:05:46.32: [16749]: DELAY 10 ms
Dec 29 19:05:46.33: [16749]: <-- [4:ATZ\r]
Dec 29 19:05:46.36: [16749]: --> [2:OK]
Dec 29 19:05:46.36: [16749]: DELAY 3000 ms
Dec 29 19:05:49.36: [16749]: <-- [5:ATE0\r]
Dec 29 19:05:49.39: [16749]: --> [4:ATE0]
Dec 29 19:05:49.39: [16749]: --> [2:OK]
Dec 29 19:05:49.39: [16749]: <-- [5:ATV1\r]
Dec 29 19:05:49.42: [16749]: --> [2:OK]
Dec 29 19:05:49.42: [16749]: <-- [5:ATQ0\r]
Dec 29 19:05:49.45: [16749]: --> [2:OK]
Dec 29 19:05:49.45: [16749]: <-- [7:ATS0=0\r]
Dec 29 19:05:49.48: [16749]: --> [2:OK]
Dec 29 19:05:49.48: [16749]: <-- [7:ATS8=2\r]
Dec 29 19:05:49.51: [16749]: --> [2:OK]
Dec 29 19:05:49.51: [16749]: <-- [8:ATS7=60\r]
Dec 29 19:05:49.54: [16749]: --> [2:OK]
Dec 29 19:05:49.54: [16749]: <-- [6:AT&K3\r]
Dec 29 19:05:49.57: [16749]: --> [2:OK]
Dec 29 19:05:49.57: [16749]: <-- [6:AT&D2\r]
Dec 29 19:05:49.60: [16749]: --> [2:OK]
Dec 29 19:05:49.60: [16749]: <-- [6:AT&C1\r]
Dec 29 19:05:49.63: [16749]: --> [2:OK]
Dec 29 19:05:49.63: [16749]: <-- [12:AT+FCLASS=1\r]
Dec 29 19:05:49.65: [16749]: --> [2:OK]
Dec 29 19:05:49.65: [16749]: <-- [5:ATM0\r]
Dec 29 19:05:49.68: [16749]: --> [2:OK]
Dec 29 19:05:49.68: [16749]: <-- [12:AT+FCLASS=1\r]
Dec 29 19:05:49.81: [16749]: --> [2:OK]
Dec 29 19:05:49.81: [16749]: DIAL xxxxxxxx
Dec 29 19:05:49.81: [16749]: <-- [12:ATDTxxxxxxx\r]
Dec 29 19:06:02.03: [16749]: --> [7:CONNECT]
Dec 29 19:06:03.13: [16749]: --> [2:OK]
Dec 29 19:06:03.13: [16749]: REMOTE CSI "---removed for security---"
Dec 29 19:06:03.13: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:06:03.17: [16749]: --> [7:CONNECT]
Dec 29 19:06:03.55: [16749]: --> [2:OK]
Dec 29 19:06:03.55: [16749]: REMOTE best rate 14400 bit/s
Dec 29 19:06:03.55: [16749]: REMOTE max page width 1728 pixels in 215 mm
Dec 29 19:06:03.55: [16749]: REMOTE max unlimited page length
Dec 29 19:06:03.55: [16749]: REMOTE best vres 7.7 line/mm
Dec 29 19:06:03.55: [16749]: REMOTE best format 2-D MMR
Dec 29 19:06:03.55: [16749]: REMOTE supports T.30 Annex A, ECM
Dec 29 19:06:03.55: [16749]: REMOTE best 0 ms/scanline
Dec 29 19:06:03.55: [16749]: USE 14400 bit/s
Dec 29 19:06:03.55: [16749]: USE 0 ms/scanline
Dec 29 19:06:03.55: [16749]: SEND file "docq/doc11.ps;30"
Dec 29 19:06:03.55: [16749]: USE page width 1728 pixels in 215 mm
Dec 29 19:06:03.55: [16749]: USE unlimited page length
Dec 29 19:06:03.55: [16749]: USE 3.85 line/mm
Dec 29 19:06:03.55: [16749]: USE 1-D MR
Dec 29 19:06:03.55: [16749]: SEND training at v.17 14400 bit/s
Dec 29 19:06:03.55: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:06:03.94: [16749]: --> [7:CONNECT]
Dec 29 19:06:03.94: [16749]: <-- data [23]
Dec 29 19:06:03.94: [16749]: <-- data [2]
Dec 29 19:06:05.62: [16749]: --> [7:CONNECT]
Dec 29 19:06:05.62: [16749]: <-- data [6]
Dec 29 19:06:05.62: [16749]: <-- data [2]
Dec 29 19:06:06.14: [16749]: --> [2:OK]
Dec 29 19:06:06.14: [16749]: <-- [9:AT+FTS=7\r]
Dec 29 19:06:06.30: [16749]: --> [2:OK]
Dec 29 19:06:06.30: [16749]: <-- [11:AT+FTM=145\r]
Dec 29 19:06:06.33: [16749]: --> [7:CONNECT]
Dec 29 19:06:06.33: [16749]: <-- data [1024]
Dec 29 19:06:06.33: [16749]: <-- data [1024]
Dec 29 19:06:06.33: [16749]: <-- data [652]
Dec 29 19:06:06.33: [16749]: <-- data [2]
Dec 29 19:06:09.64: [16749]: --> [2:OK]
Dec 29 19:06:09.64: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:06:10.09: [16749]: --> [7:CONNECT]
Dec 29 19:06:11.25: [16749]: --> [2:OK]
Dec 29 19:06:11.25: [16749]: TRAINING succeeded
Dec 29 19:06:11.25: [16749]: DELAY 75 ms
Dec 29 19:06:11.33: [16749]: <-- [11:AT+FTM=146\r]
Dec 29 19:06:11.66: [16749]: --> [7:CONNECT]
Dec 29 19:06:11.66: [16749]: SEND begin page
Dec 29 19:06:11.66: [16749]: <-- data [1030]
Dec 29 19:06:11.66: [16749]: <-- data [1030]
Dec 29 19:06:11.66: [16749]: <-- data [1027]
Dec 29 19:06:11.66: [16749]: <-- data [1026]
Dec 29 19:06:11.66: [16749]: <-- data [1026]
Dec 29 19:06:12.68: [16749]: <-- data [1024]
Dec 29 19:06:12.68: [16749]: <-- data [1027]
Dec 29 19:06:13.84: [16749]: <-- data [1031]
Dec 29 19:06:13.84: [16749]: <-- data [1029]
Dec 29 19:06:15.00: [16749]: <-- data [1030]
Dec 29 19:06:15.00: [16749]: <-- data [1025]
Dec 29 19:06:16.16: [16749]: <-- data [1026]
Dec 29 19:06:16.16: [16749]: <-- data [1027]
Dec 29 19:06:17.32: [16749]: <-- data [509]
Dec 29 19:06:17.32: [16749]: SENT 13821 bytes of data
Dec 29 19:06:17.32: [16749]: SEND 1D RTC
Dec 29 19:06:17.32: [16749]: <-- data [29]
Dec 29 19:06:17.32: [16749]: <-- data [2]
Dec 29 19:06:17.32: [16749]: SEND end page
Dec 29 19:06:19.89: [16749]: --> [2:OK]
Dec 29 19:06:19.89: [16749]: <-- [9:AT+FTS=9\r]
Dec 29 19:06:20.07: [16749]: --> [2:OK]
Dec 29 19:06:20.07: [16749]: SEND send EOP (no more pages or documents)
Dec 29 19:06:20.07: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:06:20.12: [16749]: --> [7:CONNECT]
Dec 29 19:06:20.12: [16749]: <-- data [3]
Dec 29 19:06:20.12: [16749]: <-- data [2]
Dec 29 19:06:21.45: [16749]: --> [2:OK]
Dec 29 19:06:21.45: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:06:24.55: [16749]: --> [0:]
Dec 29 19:06:24.55: [16749]: MODEM <Empty line>
Dec 29 19:06:24.55: [16749]: <-- data [1]
Dec 29 19:06:24.75: [16749]: MODEM <Timeout>
Dec 29 19:06:24.75: [16749]: SEND send EOP (no more pages or documents)
Dec 29 19:06:24.75: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:06:25.11: [16749]: --> [7:CONNECT]
Dec 29 19:06:25.11: [16749]: <-- data [3]
Dec 29 19:06:25.11: [16749]: <-- data [2]
Dec 29 19:06:26.49: [16749]: --> [2:OK]
Dec 29 19:06:26.49: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:06:26.76: [16749]: --> [7:CONNECT]
Dec 29 19:06:27.86: [16749]: --> [2:OK]
Dec 29 19:06:27.86: [16749]: SEND recv RTN (retrain negative)
Dec 29 19:06:27.86: [16749]: SEND training at v.17 12000 bit/s
Dec 29 19:06:27.86: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:06:28.27: [16749]: --> [7:CONNECT]
Dec 29 19:06:28.27: [16749]: <-- data [23]
Dec 29 19:06:28.27: [16749]: <-- data [2]
Dec 29 19:06:29.95: [16749]: --> [7:CONNECT]
Dec 29 19:06:29.95: [16749]: <-- data [6]
Dec 29 19:06:29.95: [16749]: <-- data [2]
Dec 29 19:06:30.47: [16749]: --> [2:OK]
Dec 29 19:06:30.47: [16749]: <-- [9:AT+FTS=7\r]
Dec 29 19:06:30.63: [16749]: --> [2:OK]
Dec 29 19:06:30.63: [16749]: <-- [11:AT+FTM=121\r]
Dec 29 19:06:30.66: [16749]: --> [7:CONNECT]
Dec 29 19:06:30.66: [16749]: <-- data [1024]
Dec 29 19:06:30.66: [16749]: <-- data [1024]
Dec 29 19:06:30.66: [16749]: <-- data [202]
Dec 29 19:06:30.66: [16749]: <-- data [2]
Dec 29 19:06:33.97: [16749]: --> [2:OK]
Dec 29 19:06:33.97: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:06:34.42: [16749]: --> [7:CONNECT]
Dec 29 19:06:35.56: [16749]: --> [2:OK]
Dec 29 19:06:35.56: [16749]: TRAINING succeeded
Dec 29 19:06:35.56: [16749]: DELAY 75 ms
Dec 29 19:06:35.64: [16749]: <-- [11:AT+FTM=122\r]
Dec 29 19:06:35.97: [16749]: --> [7:CONNECT]
Dec 29 19:06:35.97: [16749]: SEND begin page
Dec 29 19:06:35.97: [16749]: <-- data [1030]
Dec 29 19:06:35.97: [16749]: <-- data [1030]
Dec 29 19:06:35.97: [16749]: <-- data [1027]
Dec 29 19:06:35.97: [16749]: <-- data [1026]
Dec 29 19:06:35.97: [16749]: <-- data [1026]
Dec 29 19:06:37.09: [16749]: <-- data [1024]
Dec 29 19:06:37.09: [16749]: <-- data [1027]
Dec 29 19:06:38.47: [16749]: <-- data [1031]
Dec 29 19:06:38.47: [16749]: <-- data [1029]
Dec 29 19:06:39.87: [16749]: <-- data [1030]
Dec 29 19:06:39.87: [16749]: <-- data [1025]
Dec 29 19:06:41.25: [16749]: <-- data [1026]
Dec 29 19:06:41.25: [16749]: <-- data [1027]
Dec 29 19:06:42.63: [16749]: <-- data [509]
Dec 29 19:06:42.63: [16749]: SENT 13821 bytes of data
Dec 29 19:06:42.63: [16749]: SEND 1D RTC
Dec 29 19:06:42.63: [16749]: <-- data [29]
Dec 29 19:06:42.63: [16749]: <-- data [2]
Dec 29 19:06:42.63: [16749]: SEND end page
Dec 29 19:06:45.74: [16749]: --> [2:OK]
Dec 29 19:06:45.74: [16749]: <-- [9:AT+FTS=9\r]
Dec 29 19:06:45.92: [16749]: --> [2:OK]
Dec 29 19:06:45.92: [16749]: SEND send EOP (no more pages or documents)
Dec 29 19:06:45.92: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:06:45.97: [16749]: --> [7:CONNECT]
Dec 29 19:06:45.97: [16749]: <-- data [3]
Dec 29 19:06:45.97: [16749]: <-- data [2]
Dec 29 19:06:47.35: [16749]: --> [2:OK]
Dec 29 19:06:47.35: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:06:50.45: [16749]: --> [0:]
Dec 29 19:06:50.45: [16749]: MODEM <Empty line>
Dec 29 19:06:50.45: [16749]: <-- data [1]
Dec 29 19:06:50.65: [16749]: MODEM <Timeout>
Dec 29 19:06:50.65: [16749]: SEND send EOP (no more pages or documents)
Dec 29 19:06:50.65: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:06:51.01: [16749]: --> [7:CONNECT]
Dec 29 19:06:51.01: [16749]: <-- data [3]
Dec 29 19:06:51.01: [16749]: <-- data [2]
Dec 29 19:06:52.39: [16749]: --> [2:OK]
Dec 29 19:06:52.39: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:06:52.64: [16749]: --> [7:CONNECT]
Dec 29 19:06:53.76: [16749]: --> [2:OK]
Dec 29 19:06:53.76: [16749]: SEND recv RTN (retrain negative)
Dec 29 19:06:53.76: [16749]: SEND training at v.17 9600 bit/s
Dec 29 19:06:53.76: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:06:54.17: [16749]: --> [7:CONNECT]
Dec 29 19:06:54.17: [16749]: <-- data [23]
Dec 29 19:06:54.17: [16749]: <-- data [2]
Dec 29 19:06:55.80: [16749]: --> [7:CONNECT]
Dec 29 19:06:55.80: [16749]: <-- data [6]
Dec 29 19:06:55.80: [16749]: <-- data [2]
Dec 29 19:06:56.32: [16749]: --> [2:OK]
Dec 29 19:06:56.32: [16749]: <-- [9:AT+FTS=7\r]
Dec 29 19:06:56.48: [16749]: --> [2:OK]
Dec 29 19:06:56.48: [16749]: <-- [10:AT+FTM=97\r]
Dec 29 19:06:56.51: [16749]: --> [7:CONNECT]
Dec 29 19:06:56.51: [16749]: <-- data [1024]
Dec 29 19:06:56.51: [16749]: <-- data [776]
Dec 29 19:06:56.51: [16749]: <-- data [2]
Dec 29 19:06:59.86: [16749]: --> [2:OK]
Dec 29 19:06:59.87: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:07:00.29: [16749]: --> [7:CONNECT]
Dec 29 19:07:01.41: [16749]: --> [2:OK]
Dec 29 19:07:01.42: [16749]: TRAINING succeeded
Dec 29 19:07:01.42: [16749]: DELAY 75 ms
Dec 29 19:07:01.49: [16749]: <-- [10:AT+FTM=98\r]
Dec 29 19:07:01.82: [16749]: --> [7:CONNECT]
Dec 29 19:07:01.83: [16749]: SEND begin page
Dec 29 19:07:01.83: [16749]: <-- data [1030]
Dec 29 19:07:01.83: [16749]: <-- data [1030]
Dec 29 19:07:01.83: [16749]: <-- data [1027]
Dec 29 19:07:01.83: [16749]: <-- data [1026]
Dec 29 19:07:01.83: [16749]: <-- data [1026]
Dec 29 19:07:03.13: [16749]: <-- data [1024]
Dec 29 19:07:03.13: [16749]: <-- data [1027]
Dec 29 19:07:04.87: [16749]: <-- data [1031]
Dec 29 19:07:04.87: [16749]: <-- data [1029]
Dec 29 19:07:06.61: [16749]: <-- data [1030]
Dec 29 19:07:06.61: [16749]: <-- data [1025]
Dec 29 19:07:08.35: [16749]: <-- data [1026]
Dec 29 19:07:08.35: [16749]: <-- data [1027]
Dec 29 19:07:10.09: [16749]: <-- data [509]
Dec 29 19:07:10.09: [16749]: SENT 13821 bytes of data
Dec 29 19:07:10.09: [16749]: SEND 1D RTC
Dec 29 19:07:10.09: [16749]: <-- data [29]
Dec 29 19:07:10.09: [16749]: <-- data [2]
Dec 29 19:07:10.09: [16749]: SEND end page
Dec 29 19:07:13.91: [16749]: --> [2:OK]
Dec 29 19:07:13.91: [16749]: <-- [9:AT+FTS=9\r]
Dec 29 19:07:14.09: [16749]: --> [2:OK]
Dec 29 19:07:14.09: [16749]: SEND send EOP (no more pages or documents)
Dec 29 19:07:14.09: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:07:14.14: [16749]: --> [7:CONNECT]
Dec 29 19:07:14.14: [16749]: <-- data [3]
Dec 29 19:07:14.14: [16749]: <-- data [2]
Dec 29 19:07:15.52: [16749]: --> [2:OK]
Dec 29 19:07:15.52: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:07:18.62: [16749]: --> [0:]
Dec 29 19:07:18.62: [16749]: MODEM <Empty line>
Dec 29 19:07:18.62: [16749]: <-- data [1]
Dec 29 19:07:18.82: [16749]: MODEM <Timeout>
Dec 29 19:07:18.82: [16749]: SEND send EOP (no more pages or documents)
Dec 29 19:07:18.82: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:07:19.18: [16749]: --> [7:CONNECT]
Dec 29 19:07:19.18: [16749]: <-- data [3]
Dec 29 19:07:19.18: [16749]: <-- data [2]
Dec 29 19:07:20.56: [16749]: --> [2:OK]
Dec 29 19:07:20.56: [16749]: <-- [9:AT+FRH=3\r]
Dec 29 19:07:20.81: [16749]: --> [7:CONNECT]
Dec 29 19:07:21.93: [16749]: --> [2:OK]
Dec 29 19:07:21.93: [16749]: SEND recv RTN (retrain negative)
Dec 29 19:07:21.93: [16749]: <-- [9:AT+FTH=3\r]
Dec 29 19:07:22.32: [16749]: --> [7:CONNECT]
Dec 29 19:07:22.32: [16749]: <-- data [3]
Dec 29 19:07:22.32: [16749]: <-- data [2]
Dec 29 19:07:23.70: [16749]: --> [2:OK]
Dec 29 19:07:23.70: [16749]: <-- [5:ATH0\r]
Dec 29 19:07:24.52: [16749]: --> [2:OK]
Dec 29 19:07:24.52: [16749]: SESSION END


On Tue December 30 2003 9:45 am, Jody Simon wrote:
> Hello
>
> We use HylaFAX with the Renlar System for Pharmacies,
> it allows them to send Refill Request Directly from
> the Renlar System, to the Doctor's Office Fax Machine.
>
> The biggest Issue we have reported is that some Doctors
> are getting Multiple Copies of Faxes (I have been told
> as many as 50), I am sure this has to do with the EOP
> Response from the Remote Fax Machine.
>
> We are using an Older Version of HylaFAX.
>
> My question is this, has this Issue been Resolved in the
> latest version 4.1.8 of HylaFAX?
>
> Thank You!
>
> Jody Simon
> Renlar Level 2
> Technical Support Analyst
> NDCHealth
>
>
>
>
>
> This E-mail message is for the sole use of the intended recipient(s) and
> may contain confidential and privileged information.  Any unauthorized
> review, use, disclosure or distribution is prohibited.  If you are not the
> intended recipient, please contact the sender by reply E-mail, and destroy
> all copies of the original message.

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