[hylafax-users] "Wedged"? Help! My modem's underwear appears to be creeping up on it! :)

["Isaac King" <Isaac@xxxxxxxxxxxxxxxx>]

I am running a HylaFax system, (version 4.1.7-1rh8), on Red Hat 9, (kernel version 2.4.20-24.9), with four Creative Modem Blaster V.92 PCI cards using the Linuxant generic package with source, (hcfpcimodem-1.00lnxt03112100full-1.i386.rpm.zip).  Setup, installation, and configuration all went seamlessly.

 

At present I have 3 of the four modems added into HylaFax and receiving faxes.  I am not doing outbound yet.  Occasionally I will get errors back from HylaFax that the “modem on /dev/ttySHCF0 appears wedged”.  Once I get this error, the modem that is producing the error will not work again until I reboot the server.  I receive this on two of the three modems.  Both of the modems affected are servicing medium to high volume fax lines, the third modem is servicing a very low volume fax line and so far has not produced this error.

 

Here is the full body text of the error notification e-mail I get from HylaFax:

Begin Notification/

 

The HylaFax software thinks that there is a problem with the modem on device /dev/ttySHCF0 that needs attention; repeated attempts to initialize the modem have failed.

 

Consult the server trace logs for more information on what is happening.

 

/End Notification

 

My HylaFax configuration is pretty basic, with all faxes being e-mailed to a public folder on our Exchange 2000 server and any error notifications being e-mailed to me.  The only “custom” thing I am doing is including a jpeg thumbnail of the first page of the attached tiff inline in the fax e-mails.  This was done with minor modifications to the faxrcvd script.

 

I am a Linux novice and I have run into a wall in trying to troubleshoot this.  Any fixes, recommendations, or next steps would be appreciated.

 

Thanks in advance,

 

Isaac King

Systems Admin

Wizkids, LLC      

425-460-4307

Isaac@xxxxxxxxxxxxxxxx