[hylafax-users] ERR Unknown problem (check modem power)

[Michael Motzkus <michael_hylafax@gmx.de>]

Hi all,

I had to send a fax to a lot of destinations.
Many of them failed with status "ERR Unknown problem (check modem power)".
I don't believe in the modem power error - the modem is connected and other
faxes of this mass faxing series are sent out and others are received very
well.

I had a look at the mailing-list archive, but could neither find a suitable
explanation to that error nor a proper and working solution.

My system is SuSE Linux 8.0, HylaFAX 4.1.3 and I am using a Creatix SG 2834
modem, configured as class 2 modem.

This is one of the logfiles:

####################################
Oct 31 13:36:03.44: [ 1480]: SESSION BEGIN 00002188 6357989042
Oct 31 13:36:03.44: [ 1480]: HylaFAX (tm) Version 4.1.3
Oct 31 13:36:03.44: [ 1480]: SEND FAX: JOB 671 DEST 00699999999 COMMID
00002188 DEVICE '/dev/ttyS0'
Oct 31 13:36:03.44: [ 1480]: DELAY 75 ms
Oct 31 13:36:03.51: [ 1480]: DELAY 2600 ms
Oct 31 13:36:06.11: [ 1480]: <-- [4:ATZ\r]
Oct 31 13:36:07.31: [ 1480]: --> [2:OK]
Oct 31 13:36:07.31: [ 1480]: DELAY 3000 ms
Oct 31 13:36:10.31: [ 1480]: <-- [5:ATE0\r]
Oct 31 13:36:10.46: [ 1480]: --> [4:ATE0]
Oct 31 13:36:10.46: [ 1480]: --> [2:OK]
Oct 31 13:36:10.46: [ 1480]: <-- [5:ATV1\r]
Oct 31 13:36:10.61: [ 1480]: --> [2:OK]
Oct 31 13:36:10.61: [ 1480]: <-- [5:ATQ0\r]
Oct 31 13:36:10.76: [ 1480]: --> [2:OK]
Oct 31 13:36:10.76: [ 1480]: <-- [7:ATS0=0\r]
Oct 31 13:36:10.91: [ 1480]: --> [2:OK]
Oct 31 13:36:10.91: [ 1480]: <-- [7:ATS8=2\r]
Oct 31 13:36:11.06: [ 1480]: --> [2:OK]
Oct 31 13:36:11.06: [ 1480]: <-- [8:ATS7=60\r]
Oct 31 13:36:11.21: [ 1480]: --> [2:OK]
Oct 31 13:36:11.21: [ 1480]: <-- [6:AT&K3\r]
Oct 31 13:36:11.36: [ 1480]: --> [2:OK]
Oct 31 13:36:11.36: [ 1480]: <-- [6:AT&D3\r]
Oct 31 13:36:11.51: [ 1480]: --> [2:OK]
Oct 31 13:36:11.51: [ 1480]: <-- [6:AT&C1\r]
Oct 31 13:36:11.66: [ 1480]: --> [2:OK]
Oct 31 13:36:11.66: [ 1480]: <-- [12:AT+FCLASS=2\r]
Oct 31 13:36:11.82: [ 1480]: --> [2:OK]
Oct 31 13:36:11.82: [ 1480]: <-- [10:AT+FTBC=0\r]
Oct 31 13:36:11.97: [ 1480]: --> [2:OK]
Oct 31 13:36:11.97: [ 1480]: <-- [10:AT+FBOR=0\r]
Oct 31 13:36:12.12: [ 1480]: --> [2:OK]
Oct 31 13:36:12.12: [ 1480]: <-- [13:AT+FPHCTO=30\r]
Oct 31 13:36:12.28: [ 1480]: --> [2:OK]
Oct 31 13:36:12.28: [ 1480]: <-- [24:AT+FDCC=1,5,2,2,1,0,0,0\r]
Oct 31 13:36:12.44: [ 1480]: --> [2:OK]
Oct 31 13:36:12.44: [ 1480]: <-- [5:ATM0\r]
Oct 31 13:36:12.59: [ 1480]: --> [2:OK]
Oct 31 13:36:12.60: [ 1480]: <-- [12:AT+FCLASS=2\r]
Oct 31 13:36:12.85: [ 1480]: --> [2:OK]
Oct 31 13:36:12.85: [ 1480]: <-- [10:AT+FTBC=0\r]
Oct 31 13:36:13.10: [ 1480]: --> [2:OK]
Oct 31 13:36:13.10: [ 1480]: <-- [10:AT+FBOR=0\r]
Oct 31 13:36:13.35: [ 1480]: --> [2:OK]
Oct 31 13:36:13.35: [ 1480]: <-- [13:AT+FPHCTO=30\r]
Oct 31 13:36:13.61: [ 1480]: --> [2:OK]
Oct 31 13:36:13.61: [ 1480]: <-- [24:AT+FDCC=1,5,2,2,1,0,0,0\r]
Oct 31 13:36:13.87: [ 1480]: --> [2:OK]
Oct 31 13:36:13.87: [ 1480]: <-- [31:AT+FLID="My ID"\r]
Oct 31 13:36:14.14: [ 1480]: --> [2:OK]
Oct 31 13:36:14.14: [ 1480]: DIAL 00699999999
Oct 31 13:36:14.15: [ 1480]: <-- [17:ATDT00699999999\r]
Oct 31 13:36:14.97: [ 1480]: --> [17:DELAYED  00:00:08]
Oct 31 13:36:14.97: [ 1480]: SEND FAILED: JOB 671 DEST 00699999999 ERR
Unknown problem (check modem power)
Oct 31 13:36:14.97: [ 1480]: <-- [5:ATH0\r]
Oct 31 13:36:15.22: [ 1480]: --> [2:OK]
Oct 31 13:36:15.22: [ 1480]: SESSION END
####################################

Thanks in advance for any help!



Michael Motzkus


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