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Re: [hylafax-users] Modem error report



Lee Howard wrote:

> Any particular reason why this system insists on faxing to non-fax 
> machines and such?  Other than that, this looks fairly good.  Have you 
> verified immediately after a "no carrier" or "no answer" by calling 
> the number on a handheld that there is, indeed, a fax machine there 
> answering?

The fax numbers are faxed automatically from a database system and the 
numbers are as specified by the clients; if they don't get their faxes, 
they usually update their fax numbers, but some of them have employees 
that shut off the fax machine at night too (believe it or not).  It 
would make a good Dilbert cartoon ...

> Obviously there's a problem with the MT2384BAs and "RSPREC error/got 
> DCN". 

For most of those errors, we've selected the ttyS2 modem manually in the 
faxing routines now ...

> So, what was the problem with Class 1 again?  It certainly seems that 
> the Class 1 error ratio is not anywhere near the Class 2 ratio.

You are correct for that log; a few nights ago it looked worse. 
 However, we only fax on the class 1 modem to the specific customers who 
we've had the most problems with on the class 2 modems.  <feature 
type=request>Per-phone-number modem group specifications would be 
wonderful!</feature> We do this in our own software right now.

Here's the report against all logs since summer:
Modem: ttyS0
Total faxes sent:                                                     27659

Error                                                           No  
Rate/1000
------------------------------------------------------------------------------
No response to MPS or EOP repeated 3 tries                       1      0.0
Busy signal detected                                            26      0.9
No response to MPS repeated 3 times; Giving up after 3 attem     8      0.3
Unspecified Transmit Phase B error; too many attempts to sen    28      1.0
Unspecified Transmit Phase B error                              85      3.1
COMREC error in transmit Phase B/got DCN                         4      0.1
RSPREC error/got DCN; too many attempts to send                  1      0.0
No answer from remote; too many attempts to dial                67      2.4
RSPREC error/got DCN                                           269      9.7
COMREC error                                                     1      0.0
No response to MPS repeated 3 times; too many attempts to se     2      0.1
RSPREC error/got DCN; Giving up after 3 attempts to send sam    89      3.2
Unable to configure modem for fax use                            1      0.0
No response to EOP repeated 3 times; Giving up after 3 attem   275      9.9
RSPREC error/got DCN; too many attempts to dial                  1      0.0
No response to MPS repeated 3 times                             30      1.1
No response to EOP repeated 3 times; too many attempts to se     3      0.1
T.30 T2 timeout, expected page not received                      6      0.2
No response to EOP repeated 3 times                           1000     36.2
Job aborted by user                                              8      0.3
No local dialtone                                                4      0.1
DIS/DTC received 3 times; DCS not recognized                     1      0.0
No carrier detected; too many attempts to dial                 298     10.8
No answer (T.30 T1 timeout)                                    788     28.5
DCS sent 3 times without response                               20      0.7
Unable to transmit page (giving up after 3 attempts)             4      0.1
No answer (T.30 T1 timeout); too many attempts to dial          16      0.6
Document was encoded with 2DMR, but client does not support      8      0.3
No answer from remote                                         2160     78.1
No response to EOP repeated 3 times; too many attempts to di     1      0.0
Missing EOL after 5 seconds (section 3.2/T.4)                    3      0.1
DCS sent 3 times without response; Giving up after 3 attempt     7      0.3
No carrier detected                                           3700    133.8
------------------------------------------------------------------------------
Total                                                         8915    322.3

Modem: ttyS1
Total faxes sent:                                                     32034
Error                                                           No  
Rate/1000
------------------------------------------------------------------------------
Modem protocol error (unknown post-page response)                2      0.1
No response to MPS repeated 3 times; Giving up after 3 attem     5      0.2
Unspecified Transmit Phase B error; too many attempts to sen    34      1.1
Unspecified Transmit Phase B error                              65      2.0
COMREC error in transmit Phase B/got DCN                         8      0.2
DIS/DTC received 3 times; DCS not recognized; Giving up afte     1      0.0
RSPREC error/got DCN; too many attempts to send                  2      0.1
No answer from remote; too many attempts to dial                 9      0.3
RSPREC error/got DCN                                           360     11.2
COMREC error                                                     9      0.3
No response to MPS repeated 3 times; too many attempts to se     3      0.1
Unspecified Transmit Phase B error; too many attempts to dia     1      0.0
RSPREC error/got DCN; Giving up after 3 attempts to send sam   124      3.9
No answer (T.30 T1 timeout); too many attempts to send           1      0.0
No response to EOP repeated 3 times; Giving up after 3 attem   276      8.6
RSPREC error/got DCN; too many attempts to dial                  3      0.1
COMREC error in transmit Phase B/got DCN; too many attempts      1      0.0
No response to MPS repeated 3 times                             27      0.8
No response to EOP repeated 3 times; too many attempts to se     1      0.0
T.30 T2 timeout, expected page not received                     42      1.3
No response to EOP repeated 3 times                           1075     33.6
Job aborted by user                                              9      0.3
DIS/DTC received 3 times; DCS not recognized                     1      0.0
No carrier detected; too many attempts to dial                 360     11.2
No answer (T.30 T1 timeout)                                    176      5.5
DCS sent 3 times without response                               16      0.5
Unable to transmit page (giving up after 3 attempts)             2      0.1
No answer (T.30 T1 timeout); too many attempts to dial          14      0.4
Document was encoded with 2DMR, but client does not support      4      0.1
No answer from remote                                         1146     35.8
Call aborted,  from +FK or <CAN>                                 1      0.0
No response to EOP repeated 3 times; too many attempts to di     1      0.0
Missing EOL after 5 seconds (section 3.2/T.4)                    1      0.0
DCS sent 3 times without response; Giving up after 3 attempt     4      0.1
No carrier detected                                           3753    117.2
------------------------------------------------------------------------------
Total                                                         7537    235.3

Modem: ttyS2
Total faxes sent:                                                     15348

Error                                                           No  
Rate/1000
------------------------------------------------------------------------------
No response to MPS or EOP repeated 3 tries                      16      1.0
Busy signal detected                                            89      5.8
No local dialtone; too many attempts to dial                     1      0.1
Can not setup modem                                             18      1.2
COMREC received DCN                                            112      7.3
Busy signal detected; too many attempts to dial                  7      0.5
T.30 T2 timeout, expected page not received                    111      7.2
Job aborted by user                                              3      0.2
No local dialtone                                               49      3.2
No carrier detected; too many attempts to dial                   5      0.3
No answer (T.30 T1 timeout)                                      1      0.1
Failure to train remote modem at 2400 bps or minimum speed       3      0.2
No carrier detected                                            144      9.4
------------------------------------------------------------------------------
Total                                                          559     36.4

-- 
Michael T. Babcock
C.T.O., FibreSpeed Ltd.
http://www.fibrespeed.net/~mbabcock



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