[hylafax-users] Multiple copies of fax being sent, but we report error

To: "'hylafax-users@hylafax.org'" <hylafax-users@hylafax.org>
Subject: [hylafax-users] Multiple copies of fax being sent, but we report error
From: "Putland, Karl" <KPutland@servicemagic.com>
Date: Tue, 14 May 2002 13:09:38 -0600

Hello,

We have recently set up a hylafax server using an Eicon DivaServer T1/PRI
24M.
It seems to work for the most part.

We were using a service such as faxaway prior to installing our own server.
Following the installation, we are receiving complaints about 
recipients receiving multiple copies of the fax.  The following is a 
session log that is from a recent call to his number.

The recipient has a shared phone/fax line.  He answers the phone, then if he
hears a fax machine, they push receive on their fax machine and hang up the
phone.  I've set, the MaxDials to 3 and he is receiving 3 copies of the fax.

The important part of the log is at the end.

May 12 09:21:06.70: [ 4553]: SEND end page
May 12 09:21:08.07: [ 4553]: --> [2:OK]
May 12 09:21:08.07: [ 4553]: SEND send EOP (no more pages or documents)
May 12 09:21:08.07: [ 4553]: <-- [9:AT+FET=2\r]
May 12 09:21:19.62: [ 4553]: --> [9:+FHNG: 10]
May 12 09:21:19.62: [ 4553]: REMOTE HANGUP: Unspecified Phase A error (code
10)

So he receives the page, but then an error occurs.

Does anyone have any thoughts on the cause, or possible workarounds that
would prevent multiple copies?

--Karl

> 
> May 12 09:20:09.27: [ 4553]: SESSION BEGIN 00011031 1303914257429754
> May 12 09:20:09.27: [ 4553]: HylaFAX (tm) Version 4.1.2
> May 12 09:20:09.28: [ 4553]: SEND FAX: JOB 6166 DEST 
> 914257429754 COMMID 00011031 DEVICE '/dev/ttyds03'
> May 12 09:20:09.28: [ 4553]: MODEM set DTR OFF
> May 12 09:20:09.28: [ 4553]: DELAY 75 ms
> May 12 09:20:09.36: [ 4553]: MODEM set DTR ON
> May 12 09:20:09.36: [ 4553]: DELAY 2600 ms
> May 12 09:20:11.96: [ 4553]: MODEM set baud rate: 19200 baud, 
> input flow RTS/CTS, output flow RTS/CTS
> May 12 09:20:11.96: [ 4553]: MODEM flush i/o
> May 12 09:20:11.96: [ 4553]: <-- [4:ATZ\r]
> May 12 09:20:11.96: [ 4553]: --> [3:ATZ]
> May 12 09:20:11.96: [ 4553]: --> [2:OK]
> May 12 09:20:11.96: [ 4553]: DELAY 3000 ms
> May 12 09:20:14.96: [ 4553]: <-- [5:ATE0\r]
> May 12 09:20:14.96: [ 4553]: --> [4:ATE0]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [5:ATV1\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [5:ATQ0\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [7:ATS0=0\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [7:ATS8=2\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [8:ATS7=60\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [6:AT&K3\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [12:AT+FCLASS=2\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [10:AT+FBOR=0\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [13:AT+FPHCTO=30\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [10:AT+FBUG=1\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [24:AT+FDCC=1,5,0,2,0,0,0,0\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: <-- [5:ATM0\r]
> May 12 09:20:14.96: [ 4553]: --> [2:OK]
> May 12 09:20:14.96: [ 4553]: STATE CHANGE: RUNNING -> SENDING
> May 12 09:20:14.96: [ 4553]: MODEM input buffering enabled
> May 12 09:20:14.96: [ 4553]: <-- [12:AT+FCLASS=2\r]
> May 12 09:20:15.06: [ 4553]: --> [2:OK]
> May 12 09:20:15.06: [ 4553]: <-- [10:AT+FBOR=0\r]
> May 12 09:20:15.16: [ 4553]: --> [2:OK]
> May 12 09:20:15.16: [ 4553]: <-- [13:AT+FPHCTO=30\r]
> May 12 09:20:15.26: [ 4553]: --> [2:OK]
> May 12 09:20:15.26: [ 4553]: <-- [10:AT+FBUG=1\r]
> May 12 09:20:15.36: [ 4553]: --> [2:OK]
> May 12 09:20:15.36: [ 4553]: <-- [24:AT+FDCC=1,5,0,2,0,0,0,0\r]
> May 12 09:20:15.46: [ 4553]: --> [2:OK]
> May 12 09:20:15.46: [ 4553]: <-- [23:AT+FLID="ServiceMagic"\r]
> May 12 09:20:15.56: [ 4553]: --> [2:OK]
> May 12 09:20:15.56: [ 4553]: DIAL 914257429754
> May 12 09:20:15.56: [ 4553]: <-- [17:ATDT914257429754\r]
> May 12 09:20:52.08: [ 4553]: --> [5:+FCON]
> May 12 09:20:52.08: [ 4553]: --> [28:+FCSI:"206 742 9754        "]
> May 12 09:20:52.08: [ 4553]: REMOTE CSI "206 742 9754"
> May 12 09:20:52.08: [ 4553]: --> [22:+FDIS: 1,3,0,0,0,0,0,0]
> May 12 09:20:52.08: [ 4553]: --> [2:OK]
> May 12 09:20:52.08: [ 4553]: REMOTE best rate 9600 bit/s
> May 12 09:20:52.08: [ 4553]: REMOTE max page width 1728 
> pixels in 215 mm
> May 12 09:20:52.08: [ 4553]: REMOTE max A4 page length (297 mm)
> May 12 09:20:52.08: [ 4553]: REMOTE best vres 7.7 line/mm
> May 12 09:20:52.08: [ 4553]: REMOTE best format 1-D MR
> May 12 09:20:52.08: [ 4553]: REMOTE best 0 ms/scanline
> May 12 09:20:52.08: [ 4553]: USE 9600 bit/s
> May 12 09:20:52.08: [ 4553]: USE 0 ms/scanline
> May 12 09:20:52.08: [ 4553]: SEND file "docq/doc6173.ps;30"
> May 12 09:20:52.08: [ 4553]: USE page width 1728 pixels in 215 mm
> May 12 09:20:52.08: [ 4553]: USE A4 page length (297 mm)
> May 12 09:20:52.08: [ 4553]: USE 3.85 line/mm
> May 12 09:20:52.08: [ 4553]: USE 1-D MR
> May 12 09:20:52.08: [ 4553]: <-- [24:AT+FDIS=0,3,0,0,0,0,0,0\r]
> May 12 09:20:52.18: [ 4553]: --> [2:OK]
> May 12 09:20:52.18: [ 4553]: <-- [7:AT+FDT\r]
> May 12 09:20:58.13: [ 4553]: --> [22:+FDCS: 0,3,0,2,0,0,0,0]
> May 12 09:20:58.36: [ 4553]: --> [7:CONNECT]
> May 12 09:20:58.36: [ 4553]: SEND wait for XON
> May 12 09:20:58.36: [ 4553]: --> [1:]
> May 12 09:20:58.36: [ 4553]: SEND begin page
> May 12 09:20:58.36: [ 4553]: <-- data [1030]
> May 12 09:20:58.36: [ 4553]: <-- data [1027]
> May 12 09:20:58.36: [ 4553]: <-- data [1028]
> May 12 09:20:58.36: [ 4553]: <-- data [1028]
> May 12 09:20:58.37: [ 4553]: <-- data [1028]
> May 12 09:20:58.37: [ 4553]: <-- data [1030]
> May 12 09:20:58.37: [ 4553]: <-- data [1030]
> May 12 09:20:58.37: [ 4553]: <-- data [1029]
> May 12 09:20:58.37: [ 4553]: <-- data [1029]
> May 12 09:20:58.37: [ 4553]: <-- data [1030]
> May 12 09:20:58.37: [ 4553]: <-- data [1029]
> May 12 09:20:58.37: [ 4553]: <-- data [1031]
> May 12 09:20:58.37: [ 4553]: <-- data [1026]
> May 12 09:20:58.37: [ 4553]: <-- data [1024]
> May 12 09:20:58.37: [ 4553]: <-- data [1022]
> May 12 09:21:06.70: [ 4553]: SENT 15358 bytes of data
> May 12 09:21:06.70: [ 4553]: <-- data [2]
> May 12 09:21:06.70: [ 4553]: SEND end page
> May 12 09:21:08.07: [ 4553]: --> [2:OK]
> May 12 09:21:08.07: [ 4553]: SEND send EOP (no more pages or 
> documents)
> May 12 09:21:08.07: [ 4553]: <-- [9:AT+FET=2\r]
> May 12 09:21:19.62: [ 4553]: --> [9:+FHNG: 10]
> May 12 09:21:19.62: [ 4553]: REMOTE HANGUP: Unspecified Phase 
> A error (code 10)
> May 12 09:21:19.62: [ 4553]: <-- [5:ATH0\r]
> May 12 09:21:19.62: [ 4553]: --> [2:OK]
> May 12 09:21:19.62: [ 4553]: MODEM set DTR OFF
> May 12 09:21:19.62: [ 4553]: STATE CHANGE: SENDING -> 
> MODEMWAIT (timeout 5)
> May 12 09:21:19.62: [ 4553]: SESSION END
> 

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