flexfax: Unable to transmit page (giving up after 3 attempts)

[Alain Berger <bga@payserv.telekurs.com>]

hi all,

we're happy working with HylaFAX 4.0pl2 / SusE Linux 5.3 / Zyxel 1496e
(send-only), but there's a problem with certain destinations:
trying to send a one-page document, the user got a failure message as
below, but in fact the page was sent three times successfully.

any explanations for the communication-errors in this report ?

---

Your facsimile job to 5030 failed because:
    Unable to transmit page (giving up after 3 attempts); Giving up
after 3 attempts to send same page

    ---- Transcript of session follows ----

Dec 03 10:53:03.77: [28660]: SESSION BEGIN 00001115 4112795030
Dec 03 10:53:03.77: [28660]: SEND FAX: JOB 711 DEST 2795030 COMMID
00001115
Dec 03 10:53:03.77: [28660]: DELAY 2600 ms
Dec 03 10:53:06.37: [28660]: <--
[44:AT&B1&N0&S0*F0S18=2S38.3=1S39=0E0V1Q0S0=0H0\r]
Dec 03 10:53:06.59: [28660]: --> [2:OK]
Dec 03 10:53:06.59: [28660]: <-- [21:ATS8=2S7=60&H3&D2&C1\r]
Dec 03 10:53:06.61: [28660]: --> [2:OK]
Dec 03 10:53:06.61: [28660]: <-- [14:AT+FCLASS=2.0\r]
Dec 03 10:53:06.74: [28660]: --> [2:OK]
Dec 03 10:53:06.74: [28660]: <-- [9:AT+FLO=2\r]
Dec 03 10:53:06.75: [28660]: --> [2:OK]
Dec 03 10:53:06.75: [28660]: <-- [9:AT+FPP=0\r]
Dec 03 10:53:06.76: [28660]: --> [2:OK]
Dec 03 10:53:06.76: [28660]: <-- [9:AT+FBO=0\r]
Dec 03 10:53:06.77: [28660]: --> [2:OK]
Dec 03 10:53:06.77: [28660]: <-- [10:AT+FCT=30\r]
Dec 03 10:53:06.78: [28660]: --> [2:OK]
Dec 03 10:53:06.78: [28660]: <-- [15:AT+FNR=1,1,1,1\r]
Dec 03 10:53:06.79: [28660]: --> [2:OK]
Dec 03 10:53:06.79: [28660]: <-- [9:AT+FIE=0\r]
Dec 03 10:53:06.80: [28660]: --> [2:OK]
Dec 03 10:53:06.80: [28660]: <-- [23:AT+FCC=1,5,2,2,1,0,0,0\r]
Dec 03 10:53:06.82: [28660]: --> [2:OK]
Dec 03 10:53:06.82: [28660]: <-- [5:ATM0\r]
Dec 03 10:53:06.83: [28660]: --> [2:OK]
Dec 03 10:53:06.83: [28660]: <-- [14:AT+FCLASS=2.0\r]
Dec 03 10:53:07.06: [28660]: --> [2:OK]
Dec 03 10:53:07.06: [28660]: <-- [9:AT+FLO=2\r]
Dec 03 10:53:07.17: [28660]: --> [2:OK]
Dec 03 10:53:07.17: [28660]: <-- [9:AT+FPP=0\r]
Dec 03 10:53:07.28: [28660]: --> [2:OK]
Dec 03 10:53:07.28: [28660]: <-- [9:AT+FBO=0\r]
Dec 03 10:53:07.39: [28660]: --> [2:OK]
Dec 03 10:53:07.39: [28660]: <-- [10:AT+FCT=30\r]
Dec 03 10:53:07.50: [28660]: --> [2:OK]
Dec 03 10:53:07.50: [28660]: <-- [15:AT+FNR=1,1,1,1\r]
Dec 03 10:53:07.61: [28660]: --> [2:OK]
Dec 03 10:53:07.61: [28660]: <-- [9:AT+FIE=0\r]
Dec 03 10:53:07.72: [28660]: --> [2:OK]
Dec 03 10:53:07.72: [28660]: <-- [23:AT+FCC=1,5,2,2,1,0,0,0\r]
Dec 03 10:53:07.84: [28660]: --> [2:OK]
Dec 03 10:53:07.84: [28660]: <-- [29:AT+FLI="TK Faxservice Line1"\r]
Dec 03 10:53:07.96: [28660]: --> [2:OK]
Dec 03 10:53:07.96: [28660]: DIAL 5030
Dec 03 10:53:07.96: [28660]: <-- [12:ATDT2795030\r]
Dec 03 10:53:30.92: [28660]: --> [4:+FCO]
Dec 03 10:53:30.92: [28660]: --> [112:+FNF:00 00 25 00 00 00 12 10 4D 02
00 50 00 2A B8 2C 00 00 25 01 5A 4E 41 4E
49 46 20 53 52 55 4B 45 4C 45 54   ]
Dec 03 10:53:30.92: [28660]: REMOTE NSF "00 00 25 00 00 00 12 10 4D 02
00 50 00 2A B8 2C 00 00 25 01 5A 4E 41 4E 49
46 20 53 52 55 4B 45 4C 45 54"
Dec 03 10:53:31.05: [28660]: --> [26:+FCI:      +41 1 279 5030 ]
Dec 03 10:53:31.05: [28660]: REMOTE CSI "+41 1 279 5030"
Dec 03 10:53:31.05: [28660]: --> [20:+FIS:1,5,0,2,1,0,0,2]
Dec 03 10:53:31.05: [28660]: --> [2:OK]
Dec 03 10:53:31.05: [28660]: REMOTE best rate 14400 bit/s
Dec 03 10:53:31.05: [28660]: REMOTE max page width 1728 pixels in 215 mm
Dec 03 10:53:31.05: [28660]: REMOTE max unlimited page length 
Dec 03 10:53:31.05: [28660]: REMOTE best vres 7.7 line/mm
Dec 03 10:53:31.05: [28660]: REMOTE best format 2-D MR
Dec 03 10:53:31.05: [28660]: REMOTE best 10 ms, 5 ms/scanline
Dec 03 10:53:31.05: [28660]: USE 14400 bit/s
Dec 03 10:53:31.05: [28660]: USE 10 ms, 5 ms/scanline
Dec 03 10:53:31.05: [28660]: SEND file "docq/doc1153.ps;41"
Dec 03 10:53:31.05: [28660]: USE page width 1728 pixels in 215 mm
Dec 03 10:53:31.05: [28660]: USE unlimited page length 
Dec 03 10:53:31.05: [28660]: USE 7.7 line/mm
Dec 03 10:53:31.05: [28660]: USE 2-D MR
Dec 03 10:53:31.05: [28660]: <-- [23:AT+FIS=1,5,0,2,1,0,0,2\r]
Dec 03 10:53:31.17: [28660]: --> [2:OK]
Dec 03 10:53:31.17: [28660]: <-- [7:AT+FDT\r]
Dec 03 10:53:38.34: [28660]: --> [20:+FCS:1,5,0,2,1,0,0,2]
Dec 03 10:53:38.34: [28660]: --> [7:CONNECT]
Dec 03 10:53:38.34: [28660]: SEND begin page
Dec 03 10:53:55.84: [28660]: SENT 30538 bytes of data
Dec 03 10:53:55.84: [28660]: SEND 2D RTC
Dec 03 10:53:55.84: [28660]: SEND end page
Dec 03 10:53:55.84: [28660]: SEND send EOP (no more pages or documents)
Dec 03 10:54:04.14: [28660]: --> [5:ERROR]
Dec 03 10:54:04.14: [28660]: SEND recv RTN (retrain negative)
Dec 03 10:54:04.14: [28660]: <-- [7:AT+FDT\r]
Dec 03 10:54:11.10: [28660]: --> [20:+FCS:1,5,0,2,1,0,0,2]
Dec 03 10:54:11.10: [28660]: --> [7:CONNECT]
Dec 03 10:54:11.10: [28660]: SEND begin page
Dec 03 10:54:28.60: [28660]: SENT 30538 bytes of data
Dec 03 10:54:28.60: [28660]: SEND 2D RTC
Dec 03 10:54:28.60: [28660]: SEND end page
Dec 03 10:54:28.60: [28660]: SEND send EOP (no more pages or documents)
Dec 03 10:54:36.91: [28660]: --> [5:ERROR]
Dec 03 10:54:36.91: [28660]: SEND recv RTN (retrain negative)
Dec 03 10:54:36.91: [28660]: <-- [7:AT+FDT\r]
Dec 03 10:54:43.89: [28660]: --> [20:+FCS:1,5,0,2,1,0,0,2]
Dec 03 10:54:43.89: [28660]: --> [7:CONNECT]
Dec 03 10:54:43.89: [28660]: SEND begin page
Dec 03 10:55:01.39: [28660]: SENT 30538 bytes of data
Dec 03 10:55:01.39: [28660]: SEND 2D RTC
Dec 03 10:55:01.39: [28660]: SEND end page
Dec 03 10:55:01.39: [28660]: SEND send EOP (no more pages or documents)
Dec 03 10:55:09.70: [28660]: --> [5:ERROR]
Dec 03 10:55:09.70: [28660]: SEND recv RTN (retrain negative)
Dec 03 10:55:09.70: [28660]: <-- [7:AT+FKS\r]
Dec 03 10:55:11.21: [28660]: --> [7:+FHS:02]
Dec 03 10:55:11.21: [28660]: REMOTE HANGUP: Call aborted,  from +FK or
<CAN> (code 2)
Dec 03 10:55:11.21: [28660]: --> [5:ERROR]
Dec 03 10:55:11.21: [28660]: MODEM Command error
Dec 03 10:55:11.21: [28660]: SEND: Unable to transmit page (giving up
after 3 attempts); Giving up after 3 attempts
to send same page "docq/doc1153.ps;41", dirnum 0
Dec 03 10:55:11.21: [28660]: <-- [5:ATH0\r]
Dec 03 10:55:11.61: [28660]: --> [10:NO CARRIER]
Dec 03 10:55:11.61: [28660]: MODEM No carrier
Dec 03 10:55:11.61: [28660]: SESSION END

    ---- Unsent job status ----

   Destination: 5030
         JobID: 711
       GroupID: 711
        Sender: user name
      Mailaddr: user@mailer
        CommID: 00001115
Submitted From: pc
    Page Width: 194 (mm)
   Page Length: 281 (mm)
    Resolution: 196 (lpi)
        Status: Unable to transmit page (giving up after 3 attempts);
Giving up after 3 attempts to send same page
       Dialogs: 3 (exchanges with remote device)
         Dials: 0 (consecutive failed calls to destination)
         Calls: 3 (total phone calls placed)
         Pages: 0 (pages transmitted)
      TotPages: 1 (total pages to transmit)
      Attempts: 3 (attempts to send current page)
        Dirnum: 0 (directory of next page to send)

    ---- Documents submitted for transmission ----

The following documents were submitted for transmission and are
available on the server for reuse until they are automatically
purged when this job is removed.  Documents may also be manually
removed using the faxrm command; consult faxrm(1) for information.

Filename                 Size Type
docq/doc1153.ps          8899 PostScript

---

thanx for any help

cheers,
al

-- 
email: bga@payserv.ch
snail: Telekurs Payserv AG, Hardturmstr.201, CH-8021 Zürich
voice: +41 1 279 33 29
fax:   +41 1 446 74 61