Re: AW: flexfax: Problems with MPS (more pages, same document)

[Andreas Busse <ab@ivm.net>]

On Mon, 6 Oct 1997, Bruce M. Hahne wrote:

Hi,

> for several destination fax numbers.  It tends, as one might imagine, to get
> the recipient very upset when they get 9 or so copies of the same first page,
> and nothing else.

in fact -- this is my problem. We're running a TPC.INT cell here, and
as often this problem occurs, people call us and are *very* upset about
abusing their fax machines. Even worse, all they see is the cover sheet,
not the actual message. 

> I gave Zyxel support one of the several destination fax numbers which was
> giving us problems and their response was "problem noted; switch to class 1
> for that destination number".  That's not acceptable; this is an automated
> system and we can't just flip back and forth between class 2.0 and class 1
> on a whim.

Perhaps I shall add a line to the cover page saying: "In case you receive
this page multiple times, blame Zyxel, not us" ;-)

> Our solution was to change modem vendors.  For outbound faxes we now use
> modems with a Lucent chipset in them.  (But I'd switch back if I could get a
> working fix...)

Ok, what type of modem do you use know?
Someone else recommended a Multitech, which I haven't handy right now.
What I have is an old USR Courier V32bis, tons of USR Sportster 28800
and a couple of ELSA/TKR 28800 modems. And finally, a no-name Rockwell
14400 modem with no docs available. And perhaps even more exotic things
somewhere downstairs in dusty corners. 

I swapped to an old 1496E (not EG+ or the like) which at least sometimes
behaves better. I'm not sure about since it passed a couple of test
to a known faxmachine which never worked together with the 1496EG+, 
but it passed not _all_ tests. This is really driving me crazy :-(

Thanks for any help,
Andy

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