flexfax: Hylafax prblem with Ricoh 1700L

[Jan Krimp <Jan@edm.co.nz>]

This is a Very Interesting Technical problem.

Our customer has been using Hylafax for a number of years and have not
experienced any major problems sofar.

However, When the recipient has a Ricoh 1700L fax machine then it does
not work at all. The first page is send and rejected 3 times and thats
it.

Somebody from Telstra Communications in Australia did an analysis of the
communication and found the following:
>>Quote:
>>In the one dimensional coding (MH) the end of line coding to signal then
>>end of page is not in an accepted format and this could quite easily
>>cause this problem.
>End Quote.

We have tried Hylafax 3 and 4 , same behaviour

The current status is that our customer can send faxes to all customers
except the Ricoh 1700L users. However since this is a new model of
Ricoh, the number of users is growing.

Please respond to this Email, one way or another, so that at least we
know where we stand.

Thank you.

We have reported this a couple of times before to flexfax and
ower.flexfax but did not get any reaction.

Following is a recent session log.

Jun 11 09:41:23.12: [18664]: SESSION BEGIN
Jun 11 09:41:23.12: [18664]: DELAY 2600 ms
Jun 11 09:41:26.73: [18664]: <-- [23:ATE0V1Q0H0S0=0S8=2S7=60]
Jun 11 09:41:27.06: [18664]: --> [2:OK]
Jun 11 09:41:27.06: [18664]: <-- [13:AT+FCLASS=2.0]
Jun 11 09:41:27.30: [18664]: --> [2:OK]
Jun 11 09:41:27.30: [18664]: <-- [8:AT+FPP=0]
Jun 11 09:41:27.43: [18664]: --> [2:OK]
Jun 11 09:41:27.43: [18664]: <-- [8:AT+FBO=0]
Jun 11 09:41:27.56: [18664]: --> [2:OK]
Jun 11 09:41:27.56: [18664]: <-- [8:AT+FCR=1]
Jun 11 09:41:27.69: [18664]: --> [2:OK]
Jun 11 09:41:27.69: [18664]: <-- [9:AT+FCT=30]
Jun 11 09:41:27.82: [18664]: --> [2:OK]
Jun 11 09:41:27.82: [18664]: <-- [14:AT+FNR=1,1,1,1]
Jun 11 09:41:27.95: [18664]: --> [2:OK]
Jun 11 09:41:27.95: [18664]: <-- [8:AT+FIE=0]
Jun 11 09:41:28.08: [18664]: --> [2:OK]
Jun 11 09:41:28.08: [18664]: <-- [22:AT+FCC=1,5,2,2,1,0,0,0]
Jun 11 09:41:28.21: [18664]: --> [2:OK]
Jun 11 09:41:28.21: [18664]: <-- [6:ATL0M1]
Jun 11 09:41:28.33: [18664]: --> [2:OK]
Jun 11 09:41:28.33: [18664]: <-- [9:AT+FLI=""]
Jun 11 09:41:28.46: [18664]: --> [2:OK]
Jun 11 09:41:28.46: [18664]: <-- [13:AT+FCLASS=2.0]
Jun 11 09:41:28.70: [18664]: --> [2:OK]
Jun 11 09:41:28.70: [18664]: DIAL 4714592
Jun 11 09:41:28.70: [18664]: <-- [11:ATDT4714592]
Jun 11 09:41:45.61: [18664]: --> [4:+FCO]
Jun 11 09:41:45.61: [18664]: --> [94:+FNF:00 00 05 80 00 CE E8 00 C8 25
20 20 20
 20 20 20 20 20 20 20 20 20 20 20 20 20 7C 65 00   ]
Jun 11 09:41:45.61: [18664]: REMOTE NSF "00 00 05 80 00 CE E8 00 C8 25
20 20 20 
20 20 20 20 20 20 20 20 20 20 20 20 20 7C 65 00"
Jun 11 09:41:45.75: [18664]: --> [26:+FCI:        64 4 4714592 ]
Jun 11 09:41:45.75: [18664]: REMOTE CSI "64 4 4714592"
Jun 11 09:41:45.75: [18664]: --> [20:+FIS:1,3,0,2,1,0,0,2]
Jun 11 09:41:45.75: [18664]: --> [2:OK]
Jun 11 09:41:45.75: [18664]: REMOTE best rate 9600 bit/s
Jun 11 09:41:45.75: [18664]: REMOTE max page width 1728 pixels in 215 mm
Jun 11 09:41:45.76: [18664]: REMOTE max unlimited page length 
Jun 11 09:41:45.76: [18664]: REMOTE best vres 7.7 line/mm
Jun 11 09:41:45.76: [18664]: REMOTE best format 2-D MR
Jun 11 09:41:45.76: [18664]: REMOTE best 10 ms, 5 ms/scanline
Jun 11 09:41:45.76: [18664]: REMOTE does not support PostScript transfer
Jun 11 09:41:45.76: [18664]: USE 9600 bit/s
Jun 11 09:41:45.77: [18664]: USE 10 ms, 5 ms/scanline
Jun 11 09:41:45.77: [18664]: SEND file "docq/doc21.cover;01"
Jun 11 09:41:45.83: [18664]: USE page width 1728 pixels in 215 mm
Jun 11 09:41:45.83: [18664]: USE unlimited page length 
Jun 11 09:41:45.83: [18664]: USE 7.7 line/mm
Jun 11 09:41:45.83: [18664]: USE 1-D MR
Jun 11 09:41:45.83: [18664]: <-- [22:AT+FIS=1,3,0,2,0,0,0,2]
Jun 11 09:41:45.97: [18664]: --> [2:OK]
Jun 11 09:41:45.97: [18664]: <-- [6:AT+FDT]
Jun 11 09:41:52.03: [18664]: --> [20:+FCS:1,3,0,2,0,0,0,1]
Jun 11 09:41:52.03: [18664]: --> [7:CONNECT]
Jun 11 09:41:52.03: [18664]: SEND begin page
Jun 11 09:41:52.03: [18664]: <-- data [1028]
Jun 11 09:41:52.04: [18664]: <-- data [1027]
Jun 11 09:41:52.04: [18664]: <-- data [1032]
Jun 11 09:41:52.04: [18664]: <-- data [1033]
Jun 11 09:41:52.04: [18664]: <-- data [1024]
Jun 11 09:41:52.04: [18664]: <-- data [1024]
Jun 11 09:41:52.04: [18664]: <-- data [973]
Jun 11 09:42:03.84: [18664]: SENT 8879 bytes of data
Jun 11 09:42:03.84: [18664]: SEND 1D RTC
Jun 11 09:42:03.84: [18664]: <-- data [9]
Jun 11 09:42:04.91: [18664]: SEND end page
Jun 11 09:42:04.91: [18664]: SEND send MPS (more pages, same document)
Jun 11 09:42:04.91: [18664]: <-- data [2]
Jun 11 09:42:19.88: [18664]: --> [5:ERROR]
Jun 11 09:42:19.88: [18664]: SEND recv RTN (retrain negative)
Jun 11 09:42:19.88: [18664]: <-- [6:AT+FDT]
Jun 11 09:42:20.08: [18664]: --> [20:+FCS:1,3,0,2,0,0,0,1]
Jun 11 09:42:20.08: [18664]: --> [7:CONNECT]
Jun 11 09:42:20.08: [18664]: SEND begin page
Jun 11 09:42:20.09: [18664]: <-- data [1028]
Jun 11 09:42:20.10: [18664]: <-- data [1027]
Jun 11 09:42:20.10: [18664]: <-- data [1032]
Jun 11 09:42:20.10: [18664]: <-- data [1033]
Jun 11 09:42:20.10: [18664]: <-- data [1024]
Jun 11 09:42:21.17: [18664]: <-- data [1024]
Jun 11 09:42:21.17: [18664]: <-- data [973]
Jun 11 09:43:15.63: [18664]: SENT 8879 bytes of data
Jun 11 09:43:15.64: [18664]: SEND 1D RTC
Jun 11 09:43:15.64: [18664]: <-- data [9]
Jun 11 09:43:16.70: [18664]: SEND end page
Jun 11 09:43:16.70: [18664]: SEND send MPS (more pages, same document)
Jun 11 09:43:16.70: [18664]: <-- data [2]
Jun 11 09:43:19.88: [18664]: --> [5:ERROR]
Jun 11 09:43:19.88: [18664]: SEND recv RTN (retrain negative)
Jun 11 09:43:19.88: [18664]: <-- [6:AT+FDT]
Jun 11 09:43:20.08: [18664]: --> [20:+FCS:1,3,0,2,0,0,0,1]
Jun 11 09:43:20.08: [18664]: --> [7:CONNECT]
Jun 11 09:43:20.08: [18664]: SEND begin page
Jun 11 09:43:20.09: [18664]: <-- data [1028]
Jun 11 09:43:20.10: [18664]: <-- data [1027]
Jun 11 09:43:20.10: [18664]: <-- data [1032]
Jun 11 09:43:20.10: [18664]: <-- data [1033]
Jun 11 09:43:20.10: [18664]: <-- data [1024]
Jun 11 09:43:21.17: [18664]: <-- data [1024]
Jun 11 09:43:21.17: [18664]: <-- data [973]
Jun 11 09:44:15.63: [18664]: SENT 8879 bytes of data
Jun 11 09:44:15.64: [18664]: SEND 1D RTC
Jun 11 09:44:15.64: [18664]: <-- data [9]
Jun 11 09:44:16.70: [18664]: SEND end page
Jun 11 09:44:16.70: [18664]: SEND send MPS (more pages, same document)
Jun 11 09:44:16.70: [18664]: <-- data [2]
Jun 11 09:44:19.88: [18664]: --> [5:ERROR]
Jun 11 09:44:19.88: [18664]: SEND recv RTN (retrain negative)
Jun 11 09:44:19.88: [18664]: <-- [6:AT+FKS]
Jun 11 09:44:20.08: [18664]: --> [7:+FHS:02]
Jun 11 09:44:20.08: [18664]: --> [5:ERROR]
Jun 11 09:44:20.08: [18664]: MODEM ERROR:   Command error
Jun 11 09:44:20.08: [18664]: SEND:   Unable to transmit page (giving up
after 3 attempts);  Giving up after 3 attempts to send same page
Jun 11 09:44:20.98: [18664]: <-- [4:ATH0]
Jun 11 09:44:20.98: [18664]: --> [10:NO CARRIER]
Jun 11 09:45:21.03: [29827]: MODEM ERROR:  NO CARRIER
Jun 11 09:45:21.03: [18664]: SESSION END