Section 4 : Troubleshooting

Q434: I got code50 during send operation?


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Q.
I got code50 during send operation?

A.
Date: Mon, 10 Jun 1996 09:48:12 -0700
From: Sam Leffler <sam@melange.esd.sgi.com>
Subject: Re: code50

    To:  flexfax@sgi.engr.sgi.com
    Subject:  code50
    Date: Sun, 09 Jun 1996 12:21:54 +0300
    From:  Dror BenShlomo 

    Hi all
    
    My system :  HylaFAX Version 3.0pl0113 
                 indy - IRIX 5.3
                 boca modem MV.34EM (28,800)
    
    I'm using it without any problems most of the time but sometimes I have
    problems with individual fax machines.
    There are two problems :
    1. I got code 50 ( twice on the fax machine).
       Here is the mail I got ( I use -D option ): 
    
	<...stuff deleted...>

    Jun 06 20:13:18.71: [12444]: USE 2-D MR
    Jun 06 20:13:18.71: [12444]: <-- [23:AT+FDIS=0,3,0,2,1,0,0,2]
    Jun 06 20:13:18.98: [12444]: --> [2:OK]
    Jun 06 20:13:18.98: [12444]: <-- [6:AT+FDT]
    Jun 06 20:13:25.93: [12444]: --> [22:+FDCS: 0,3,0,2,1,0,0,3]

	<...stuff deleted...>

    Jun 06 20:15:06.81: [12444]: SEND send EOM (more documents)
    Jun 06 20:15:06.81: [12444]: <-- [8:AT+FET=1]
    Jun 06 20:15:09.94: [12444]: --> [8:+FPTS: 2]
    Jun 06 20:15:10.04: [12444]: --> [2:OK]
    Jun 06 20:15:10.04: [12444]: SEND recv RTN (retrain negative)
    Jun 06 20:15:10.04: [12444]: <-- [5:AT+FK]
    Jun 06 20:15:15.62: [12444]: --> [9:+FHNG: 50]
    Jun 06 20:15:15.62: [12444]: REMOTE HANGUP: Unspecified Transmit Phase D
    error, including +FPHCTO timeout between data and +FET command (code 50)
    Jun 06 20:15:16.20: [12444]: --> [2:OK]
    Jun 06 20:15:16.20: [12444]: SEND: Unable to transmit page (giving up after
    3 attempts); Giving up after 3 attempts to send same page "docq/doc778;70",
    dirnum 0

If this problem is repeatable then try disabling the use of 2D-encoded
when calling this destination.  Consult hylafax-info(4F) to find out how to do this.
    
    2. I got code 2 . I read the FAQ about this problem but in my case I got
       only 1 per more than 100 faxes that I send and only on some fax machine
       (on the fax machine in the next log I got it twice)
    
	<...stuff deleted...>

    Jun 06 18:27:58.91: [11267]: SEND send MPS (more pages, same document)
    Jun 06 18:27:58.91: [11267]: <-- [8:AT+FET=0]
    Jun 06 18:28:01.91: [11267]: --> [8:+FPTS: 4]
    Jun 06 18:28:02.02: [11267]: --> [2:OK]
    Jun 06 18:28:02.02: [11267]: SEND recv PIN (procedural interrupt negative)
    Jun 06 18:28:02.02: [11267]: <-- [5:AT+FK]
    Jun 06 18:28:08.61: [11267]: --> [8:+FHNG: 2]

PIN is received when a *person* on the remote side interrupts the transmission.
Because HylaFAX has no mechanism for notifying a person locally to allow 
them to deal with this intervention it dops the connection.

        Sam


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