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When troubleshooting problems, it is important to take a look at the logs. See hylafax-log(5F) for
specific error message information. It may also be prudent to turn up ServerTracing or SessionTracing in the
config file. For SessionTracing, 0xFFF would be the normal debugging value.
There exists an incompatibility between some versions of HylaFAX with
some versions of libtiff. It cannot be overstated that unpatched HylaFAX versions 4.1beta2 and earlier will
only work with libtiff versions 3.4 and earlier. The symptoms of this incompatibility problem are
varied and widespread throughout HylaFAX functions and can be misleading. HylaFAX versions
4.1beta3 and later support both libtiff versions 3.4 and 3.5 when compiled from source. Keep in mind that HylaFAX binaries
(RedHat RPMs, for example) of CVS versions between 4.1beta2 and 4.1beta3 are compatible only with libtiff 3.4 or 3.5,
depending on the release. In general, follow the dependency requirements. Libtiff 3.5.5 has significant improvements, including some that are
of particular interest to fax page layout, and it is recommended that libtiff-3.5.5 or newer be used when possible.
The libtiff 3.6.1 release contained a serious flaw with respect to writing CCITT G3 and G4 TIFF (fax) image formats.
Unpatched (see: http://bugs.hylafax.org/bugzilla/show_bug.cgi?id=500),
this version of libtiff cannot be used for fax use.
A common question arising during faxsetup is in relation to these messages:
Warning: /bin/vgetty does not exist or is not an executable program!
Warning: /bin/egetty does not exist or is not an executable program!
Simply put, don't worry about them. Both of these programs have to do with data and voice
call handling, and for the purposes of faxing, their presence is unnecessary.
HylaFAX: not started (script disabled by configure).
- Then your system is not likely configured for SysV init scripts such as this hylafax script,
and the most straight-forward method of getting hfaxd and faxq running is to start them in an
rc.local startup script "manually".
If you're using mail-to-fax gateway and mails remain in /var/spool/mqeue and get continuously re-sent, then
you're probably experiencing an old HylaFAX and sendmail bug that has been fixed. Update to current versions of both.
If sendfax errors with "localhost: unknown host", make sure that your /etc/hosts file is configured properly for the loopback. It should have a line like this:
127.0.0.1 localhost loopback
Even under the best circumstances, faxing errors may never get fewer than about 1% unless the
recipient fax machine types are fixed. Some fax machines have peculiar methods of
communication. However, it is the goal of HylaFAX development to make HylaFAX flexible enough
to communicate with any sane fax machine, and so such problems could rightly be
considered HylaFAX bugs. For the sake of working around this problem, you may want to
try using a different faxmodem or different faxmodem configuration settings. In particular, it
can be useful to shift your faxmodem from functioning in Class 2/2.0 to Class 1 or vice-versa.
To do this, re-run faxaddmodem.
Some of these types of errors will appear in the logs as:
- Unspecified Transmit Phase B error
- No response to MPS repeated 3 times
- RSPREC error/got DCN
- No answer (T.30 T1 timeout)
- DCS sent 3 times without response
- Client does not support...
If you can reproduce an error such as this, it would be a good idea to report it along with a
portion of your session log to the hylafax-users mailing list for analysis.
HylaFAX development is controlled by CVS, and code development is the major topic on the hylafax-devel mailing list.
CVS read-access is open to all, however, write access is not.
Unless you're doing a large amount of coding, it is suggested that you post proposed patches and explanations of them
on the hylafax-devel mailing list for average development work. See http://www.hylafax.org/cvs.html for better HylaFAX CVS information.
If you are confident that a problem you are experiencing is a HylaFAX bug you may want to report it
on the hylafax-users or hylafax-devel mailing list to confirm this. Reveiwing the archives would also be advisable. HylaFAX development and bug control
is also handled by Bugzilla. You can also submit bug reports and patches there: http://bugs.hylafax.org/bugzilla/.
Chances are good that if you're having trouble with something in HylaFAX that somebody else has
already had that problem. And chances are also good that the issue has been discussed on one of the
mailing lists or at some other place. Here are a number of commonly referred-to and useful mailing-list archives and web-links.
Be aware that some of this information may refer to specific HylaFAX versions; context is important; watch the dates!
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Last updated $Date: 2005/09/13 14:41:12 $.
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