HylaFAX™ Support
Is HylaFAX critical to your company's operations? Need to integrate it
with your current infrastructure but don't know where to begin? Are
you tired of trawling through Google searches and the hylafax-users
mailing list archives for
the answer to your question? If so, you might want to consider a
single-incident or annual support contract, or some of the other
commercial support options available these days.
Or perhaps you're looking for a rackmount 24-line T1/digital turnkey solution
which supports DID-based inbound routing/processing. Good news, there's help
for you there too!
Purchasing commercial support not only keeps "the business" happy, but it
helps to pay developers to continue to improve HylaFAX. A list of places to
find support, both free and commercial, visit the TechSupport page on the wiki.
"I'm sold ... but how can I convince my company to use HylaFAX™?"
We get that question a lot. Even in an era where open-source projects such as
Apache and Sendmail are de-facto standards in mission-critical IT departments,
it is still quite difficult for some people to believe that one of the world's
most powerful, configurable and stable enterprise fax systems is free for anyone
to download. That's why we cobbled together a few of our favorite answers.
Perhaps you will find them useful.
- UNIX - an enterprise-class operating system means better performance,
reliability, scalability and disaster recovery.
- Open-Source - availability of source code means the application can
be easily customized/extended to meet local requirements. Easily
integrated with other popular open-source software such as
Apache/Tomcat, sendmail and BIND.
- API - open, documented client/server protocol and java API for easy
integration with preexisting infrastructure, and development of
os-independent client interfaces.
- ROI - software itself is freely available, dramatically reducing
total cost of ownership.
- Performance - HylaFAX™ was written with performance, scalability and
fault-tolerance & recovery in mind, and is designed to schedule
jobs intelligently across large banks of modems or logical groups
of modems.
- Sophistication - intelligent job-scheduling algorithm dynamically
adjusts to changing conditions, lowering the priority of jobs which
are historically more likely to fail, maximizing throughput.
- Configurability - with nearly 100 tunable server-oriented
parameters, and 150 modem-oriented parameters, HylaFAX's behaviour
is easily modified.
- Flexibility - HylaFAX™ behaviour is easily scripted - users can be
alerted by e-mail or pager when new faxes arrive. Faxes can be
logged, replicated, converted to PDF, or viewed in any office if
needed. Third-party OCR software could convert inbound faxes to
ASCII, for full-text indexing and searching/retrieval.
- Maturity - originally engineered at Silicon Graphics, HylaFAX™
(originally flexfax) was first released in 1991, and remains in
active development.