FAQ

This is a living list of frequently asked questions about the FlexFAX/HylaFAX fax software system. The point of this document is to circulate existing information, and to avoid rehashing old answers. Better to build on top than start again. Please read this document before posting to the HylaFAX mailing list.

The HylaFAX software and this FAQ were created by Sam Leffler. From November 1995 the FAQ was maintained by Matthias Apitz who signficantly expanded the material. Since January 1997, however, the FAQ has been dormant and as a result, become out of date, and some places, misleading. The process of updating the FAQ started in late 1999 on an irregular basis by the hylafax.org web team. Until this process is complete, it is advisable to check the information here by searching the mailing list archives.

Your comments, additions and fixes to the FAQ are welcome: please send them to faq@hylafax.org. You can also give feedback on specific questions through links provided on each individual page. If you cannot find the information you need here or in the archives, please subscribe to the community mailing list and ask for help there.

Introductory

What is HylaFAX?

See About HylaFAX for more information.

Why should I use HylaFAX instead of some other fax package?

HylaFAX is designed to be very robust and reliable. The fax server is designed to guard against unexpected failures in the software, in the configuration, in the hardware, and in general use. HylaFAX uses an intelligent scheduling policy that attempts to recognize different types of failures and optimize retry attempts. An important design goal is that users must never worry about transmit jobs being lost or mishandled: jobs are either completed successfully or the submitter is notified what happened to their job and why the job failed. If you are willing to shepherd your facsimile transmissions then other software packages may be more suitable for you.

HylaFAX supports a wide variety of modems and is designed to support any Class 1, Class 2, or Class 2.0 modem without modification to the source code. If you have a modem that provides only a Class 1 interface then HylaFAX is likely to be the only freely available software package that will work with your modem.

HylaFAX supports multiple modems and heavy traffic load. If you expect to send or receive more than 1 or 2 facsimile a day, then HylaFAX is likely to be the best package for you to use.

HylaFAX is expressly designed to be highly configurable without modification or access to the source code. The software comes with extensive documentation to assist in understanding how the software functions and how to configure it.

HylaFAX is freely available. There is no GNU copyleft policy. There are no requests for remuneration, constraints on use, or constraints on incorporation into products (compare this with other "freely available fax packages"). There are binary distribution packages or other formats for several Unixes.

Which modems can I use with HylaFAX?

HylaFAX is intended to be used with fax modems. Fax modems are not the same as data modems though most contemporary data modems also include support for fax communication. HylaFAX should work with any Class 1, Class 2, or Class 2.0 fax modem. Wherever possible HylaFAX works around known modem problems or restricts modem usage in order to provide a functioning system.

See Handbook:Choosing a modem for more information.

What machines does HylaFAX run on?

HylaFAX is intended to run on any UNIX system that supports a particular set of features: FIFO special files, BSD-style sockets and the TCP/IP communication protocols, BSD-style file locking (flock) or equivalent functionality from which it can be emulated (fcntl, lockf), and POSIX 1003.1-style interfaces, including termios for manipulating tty devices.

The following systems are known to have these features: AIX v3.x, v4.x BSD/386, FreeBSD, HP-UX 9.x, 10.x IRIX, ISC4.0, Linux, OSF/1 V1.3 and V3.0, SCO 3.2v4 with TCP/IP, SCO ODT 3, SCO 5.0, Solaris 2.x, SunOS 4.1.x, SVR4.x on an Intel x86 and MIPS (UnixWare, Onsite, SINIX, ...), Ultrix 4.4.

How to tell which HylaFAX version you have?

If you have need to refer to this specific software, you should identify it as:

HylaFAX v<version><n>

where <version> is found in the file VERSION and <n> is the number recorded in dist/hylfax.alpha. This string is also prominently displayed when you run the configure script to setup the software for compilation and each time the faxq scheduler process is started (look in the file where syslog messages are recorded).

How should I report bugs?

Unconfirmed HylaFAX bugs and related questions should be sent by mail to the HylaFAX mailing list hylafax-users@hylafax.org.

Confirmed bugs and discussion items regarding security or technical-level matters should either be sent by mail to the HylaFAX development mailing list hylafax-devel@hylafax.org or posted directly to HylaFAX Bugzilla, http://bugs.hylafax.org/bugzilla.

When corresponding about the software please always specify:

• What version of HylaFAX you have
• What compiler (including version) your are using
• What system you are running on: system type and OS version
• What kind of modem and the modem firmware revision
• A description on how to reproduce the problem
• A minimal trace log that shows your problem

For example: "HylaFAX v4.0pl2 under Solaris 2.3 with gcc 2.7.2; ZyXEL 1496E with 6.11a firmware."

Do not send large trace log or PostScript files to the mailing list; the list is quite large.

Do not send traces with binary i/o or timer tracing.

Do not send traces without time-stamps and do not remove lines in the trace.

Can I run HylaFAX on my NT/Windows Server?

Date: Tue, 10 Dec 1996 07:49:56 +0100 (MET) From: Matthias Apitz <guru@softcon.de > Subject: Re: HylaFax

>Mark Bradley wrote:

>Can I run HylaFax on my NT 4.0 Server? >S.Mark Bradley >Compucare Services

NO. (NT is not the answer, it's the question and the answer is NO :-))

matthias

Is HylaFAX able to receive/send 1000s of faxes/day?

answer needed