[hylafax-users] The old faxing a landscape document

["John Warren" <jwarren@xxxxxxx>]

All,

I've been reading much about this and
have yet to find out how to solve the faxing landscape documents problem.
If I take a document created out of Access 2007 in landscape format the
stock Hylafax system just faxes it as a portrait document with the image
rotated and cutoff on the right.

Since I found that I could detect if
a document was landscape I pass the document through pdftk and had it rotate
the document 90 degrees then passed it to hylafax. I've check the output
from pdftk using Acrobat reader and the file looks exactly how I expected
it to look. It's a portrait page with the image rotated 90 degrees. Problem
is that when it's faxed I get the following reject message in the COMMID
file.

Oct 14 17:09:57.26: [18651]: Client
does not support document page width, max remote page width 1728 pixels,
image width 2236 pixels

This tells me that although the document
looks correct it's not being sent correctly.

Anyone have any ideas? BTW, I'm running
Hylafax version 4.4.2. I plan to upgrade but since this is a production
server I can't do it until I get another server to test the upgrade on.

            Pharmacy Services
            John Warren
            Network Operations Administrator
            100 Corporate Pointe, Suite 395
            Culver City, CA 90230

            direct: 1.310.237.7721
            p: 1.310-642.1700 x7721 | f:
1.310.642.1701 | c: 1.714.504.9101
            e: jwarren@xxxxxxx
            w: www.hms.com

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