Re: [hylafax-users] Large number of failures receiving faxes ~38% failure rate

[Andy H <a.hassle.spam@xxxxxxxxx>]

I believe that the line quality is bad as well.  I was told that the Verizon tech had come onsite and tested from the wall jacks.  As to what tests they ran, I'm not sure.  And I am positive there is nothing else on the two lines.  I will try and track down answers to the rest of the questions.

On Fri, Aug 20, 2010 at 12:03 PM, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:

Andy H wrote:

We are using POTS.  The telco is Verizon.

I would make sure that Verizon are involved in this discussion and that
you all agree on what a POTS line is.... they sell a lot of IP based products and we've had some customers reporting problems with them.

Look at the Verizon contract... what's the name of the service they are providing?

Lee looks at a lot of these types of problems so when he says it's a bad line then I have no doubt he's correct. What did Verizon do to test the line? Did they visit the premises? Or just test at the exchange?

Are you absolutely sure that NOTHING else is on these lines? Even a fax machine that's turned off?

--

Andrew Rinaldi
Mainpine Developer Support
USA +1 866 363 6680 | UK +44 1225 637 105
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com