Re: [hylafax-users] Large number of failures receiving faxes ~38% failure rate

[Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx>]

Andy H wrote:
> Unfortunately, I've no way of trying this system on other known good 
> lines.  One avenue that I'm going to approach is dialing into the 
> other modem via minicom and see if I'm able to capture the line 
> quality stats in the registers that way... 
I doubt that the modem supports any line quality statistics. The old 
unimodem diagnostics never supported fax calls.

You REALLY need to move the system to known good lines to run some 
tests. Just one line and a couple of hours will prove whether this is a 
line, modem, system, or software problem. Without this you're going to 
continue going around in circles.
> One last question... Would the country have any impact on the system?  
> USA vs England vs China? NA vs Europe vs Asia? 
We have customers in all these territories and everything works when 
properly provisioned.... if you are REALLY using POTS then you need to 
dig into what the telco is doing.... ask them to confirm in writing that 
the service they are providing is fax compatible. Ask them if they are 
routing your calls through any IP or T.38 networks. If you also tell us 
who the telco is and what service you are using then that might give us 
a clue.

Regards,

Andrew Rinaldi
Mainpine Developer Support
USA +1 866 363 6680 | UK +44 1225 637 105
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com


____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*