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[hylafax-users] Problem on hylafax 4.4.4 on Ubuntu 8.10 with modem Zoltrix FMVSP336i Internal Modem



Dear all,
 
I have a hylafax server (version 4.4.4-7) setup on my Ubuntu 8.10 Lnux box to receive faxes. There are frequent errors with received fax where the fax is not received completely while some other faxes are received okay.
 
Here are the details and related files. Please help as I really have no clues on the problem.
 
---------------------------------------------------------------------------------------------------------------------------------------------------  
Modem Information:
 
Modem model:  Zoltrix FMVSP336i Internal Modem (as described at http://www.modem-help.co.uk/old/chips/conacf336.php)
 
Responses of the at commands:
 
ATI0
33600
OK

ATI1
091
OK

ATI2
OK
OK

ATI3
V2.200 US102-V34_ACF_DP1
OK

ATI4
a007880284C6002F
bC60000000
r1005111151012004
r3000111170000000
OK

ATI5
022
OK

ATI6
RCV336DPFSP Rev 44BC
OK

ATI7
(C) Zoltrix International Limited.
OK
---------------------------------------------------------------------------------------------------------------------------------------------------
Hylafax modem config file
 
CountryCode:  852
FAXNumber:  +85299999999
DialStringRules: etc/dialrules
ServerTracing:  1
SessionTracing:  11
RecvFileMode:  0600
LogFileMode:  0600
DeviceMode:  0600
RingsBeforeAnswer: 2
SpeakerVolume:  off
GettyArgs:  "-h %l dx_%s"
LocalIdentifier: "XXXXXXXX"
TagLineFont:  etc/lutRS18.pcf
TagLineFormat:  "From %%l|%c|Page %%P of %%T"
MaxRecvPages:  100
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:  Class1  # use this to supply a hint
ModemRate:  19200  # rate for DCE-DTE communication
ModemFlowControl: rtscts  # default
#
ModemNoFlowCmd:  AT&K0  # setup no flow control
ModemHardFlowCmd: AT&K3  # setup hardware flow control
ModemSoftFlowCmd: AT&K4  # setup software flow control
ModemSetupDTRCmd: AT&D2  # setup so DTR drop resets modem
ModemSetupDCDCmd: AT&C1  # setup so DCD reflects carrier (or not)
#
ModemMfrQueryCmd: !Rockwell
ModemModelQueryCmd: !RC288DPi
ModemRevQueryCmd: ATI3  # product information
#
ModemDialCmd:  ATDT%s  # T for tone dialing
---------------------------------------------------------------------------------------------------------------------------------------------------  
Communication log of problematic faxes
 
Case 1:
Feb 07 13:13:26.64: [32104]: SESSION BEGIN 000000378 85299999999
Feb 07 13:13:26.65: [32104]: HylaFAX (tm) Version 4.4.4
Feb 07 13:13:26.65: [32104]: <-- [4:ATA\r]
Feb 07 13:13:32.01: [32104]: --> [7:CONNECT]
Feb 07 13:13:32.01: [32104]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS2'
Feb 07 13:13:32.01: [32104]: RECV FAX: begin
Feb 07 13:13:32.02: [32104]: <-- data [32]
Feb 07 13:13:32.02: [32104]: <-- data [2]
Feb 07 13:13:34.04: [32104]: --> [7:CONNECT]
Feb 07 13:13:34.04: [32104]: <-- data [23]
Feb 07 13:13:34.04: [32104]: <-- data [2]
Feb 07 13:13:34.87: [32104]: --> [7:CONNECT]
Feb 07 13:13:34.87: [32104]: <-- data [13]
Feb 07 13:13:34.87: [32104]: <-- data [2]
Feb 07 13:13:35.52: [32104]: --> [2:OK]
Feb 07 13:13:35.52: [32104]: <-- [9:AT+FRH=3\r]
Feb 07 13:13:35.90: [32104]: --> [7:CONNECT]
Feb 07 13:13:37.33: [32104]: --> [2:OK]
Feb 07 13:13:37.33: [32104]: REMOTE TSI "JT-Travel"
Feb 07 13:13:37.34: [32104]: RECV recv TSI (sender id)
Feb 07 13:13:37.34: [32104]: <-- [9:AT+FRH=3\r]
Feb 07 13:13:37.35: [32104]: --> [7:CONNECT]
Feb 07 13:13:37.69: [32104]: --> [2:OK]
Feb 07 13:13:37.69: [32104]: REMOTE wants 2400 bit/s
Feb 07 13:13:37.69: [32104]: REMOTE wants A4 page width (215 mm)
Feb 07 13:13:37.69: [32104]: REMOTE wants unlimited page length
Feb 07 13:13:37.69: [32104]: REMOTE wants 7.7 line/mm
Feb 07 13:13:37.69: [32104]: REMOTE wants 1-D MH
Feb 07 13:13:37.69: [32104]: RECV recv DCS (command signal)
Feb 07 13:13:37.70: [32104]: RECV training at v.27ter fallback mode 2400 bit/s
Feb 07 13:13:37.70: [32104]: <-- [10:AT+FRM=24\r]
Feb 07 13:13:39.08: [32104]: --> [7:CONNECT]
Feb 07 13:13:40.74: [32104]: RECV: TCF 496 bytes, 0% non-zero, 486 zero-run
Feb 07 13:13:40.75: [32104]: --> [10:NO CARRIER]
Feb 07 13:13:40.75: [32104]: <-- [9:AT+FRS=7\r]
Feb 07 13:13:40.88: [32104]: --> [2:OK]
Feb 07 13:13:40.88: [32104]: TRAINING succeeded
Feb 07 13:13:40.89: [32104]: <-- [9:AT+FTH=3\r]
Feb 07 13:13:40.94: [32104]: --> [7:CONNECT]
Feb 07 13:13:40.94: [32104]: <-- data [3]
Feb 07 13:13:40.94: [32104]: <-- data [2]
Feb 07 13:13:42.26: [32104]: --> [2:OK]
Feb 07 13:13:42.26: [32104]: <-- [10:AT+FRM=24\r]
Feb 07 13:13:43.51: [32104]: --> [7:CONNECT]
Feb 07 13:13:43.51: [32104]: RECV: begin page
Feb 07 13:19:36.65: [32104]: RECV: 1327 total lines, 30 bad lines, 27 consecutive bad lines
Feb 07 13:19:36.66: [32104]: RECV: REJECT page quality, 27-line run (max 10)
Feb 07 13:19:36.66: [32104]: RECV: end page
Feb 07 13:19:36.66: [32104]: --> [10:NO CARRIER]
Feb 07 13:19:36.66: [32104]: <-- [9:AT+FRH=3\r]
Feb 07 13:20:32.01: [32104]: --> [7:CONNECT]
Feb 07 13:20:32.96: [32104]: --> [2:OK]
Feb 07 13:20:32.96: [32104]: RECV recv EOP (no more pages or documents)
Feb 07 13:20:32.96: [32104]: <-- [9:AT+FRS=7\r]
Feb 07 13:20:33.19: [32104]: --> [2:OK]
Feb 07 13:20:33.20: [32104]: <-- [9:AT+FTH=3\r]
Feb 07 13:20:33.35: [32104]: --> [7:CONNECT]
Feb 07 13:20:33.35: [32104]: RECV send RTN (retrain negative)
Feb 07 13:20:33.36: [32104]: RECV FAX (000000378): from JT-Travel, page 1 in 6:04, INF, 7.7 line/mm, 1-D MH, 2400 bit/s
Feb 07 13:20:33.36: [32104]: <-- data [3]
Feb 07 13:20:33.36: [32104]: <-- data [2]
Feb 07 13:20:34.66: [32104]: --> [2:OK]
Feb 07 13:20:34.66: [32104]: <-- [9:AT+FRH=3\r]
Feb 07 13:20:35.14: [32104]: --> [7:CONNECT]
Feb 07 13:20:36.46: [32104]: --> [2:OK]
Feb 07 13:20:36.46: [32104]: REMOTE TSI "JT-Travel"
Feb 07 13:20:36.46: [32104]: RECV recv TSI (sender id)
Feb 07 13:20:36.46: [32104]: <-- [9:AT+FRH=3\r]
Feb 07 13:20:36.83: [32104]: --> [7:CONNECT]
Feb 07 13:20:36.83: [32104]: --> [2:OK]
Feb 07 13:20:36.83: [32104]: REMOTE wants 2400 bit/s
Feb 07 13:20:36.83: [32104]: REMOTE wants A4 page width (215 mm)
Feb 07 13:20:36.83: [32104]: REMOTE wants unlimited page length
Feb 07 13:20:36.83: [32104]: REMOTE wants 7.7 line/mm
Feb 07 13:20:36.83: [32104]: REMOTE wants 1-D MH
Feb 07 13:20:36.83: [32104]: RECV recv DCS (command signal)
Feb 07 13:20:36.83: [32104]: RECV training at v.27ter fallback mode 2400 bit/s
Feb 07 13:20:36.83: [32104]: <-- [10:AT+FRM=24\r]
Feb 07 13:20:38.49: [32104]: --> [7:CONNECT]
Feb 07 13:20:39.79: [32104]: RECV: TCF 496 bytes, 0% non-zero, 486 zero-run
Feb 07 13:20:39.79: [32104]: --> [10:NO CARRIER]
Feb 07 13:20:39.79: [32104]: <-- [9:AT+FRS=7\r]
Feb 07 13:20:40.02: [32104]: --> [2:OK]
Feb 07 13:20:40.02: [32104]: TRAINING succeeded
Feb 07 13:20:40.02: [32104]: <-- [9:AT+FTH=3\r]
Feb 07 13:20:40.17: [32104]: --> [7:CONNECT]
Feb 07 13:20:40.17: [32104]: <-- data [3]
Feb 07 13:20:40.17: [32104]: <-- data [2]
Feb 07 13:20:41.49: [32104]: --> [2:OK]
Feb 07 13:20:41.49: [32104]: <-- [10:AT+FRM=24\r]
Feb 07 13:20:43.01: [32104]: --> [7:CONNECT]
Feb 07 13:20:43.01: [32104]: RECV: begin page
Feb 07 13:20:45.12: [32104]: RECV: 7 total lines, 0 bad lines, 0 consecutive bad lines
Feb 07 13:20:45.12: [32104]: RECV: end page
Feb 07 13:20:45.12: [32104]: --> [10:NO CARRIER]
Feb 07 13:20:45.12: [32104]: <-- [9:AT+FRH=3\r]
Feb 07 13:21:45.36: [32104]: --> [10:NO CARRIER]
Feb 07 13:21:45.36: [32104]: MODEM No carrier
Feb 07 13:21:45.36: [32104]: RECV keeping unconfirmed page
Feb 07 13:21:45.37: [32104]: RECV FAX (000000378): from JT-Travel, page 2 in 1:09, INF, 7.7 line/mm, 1-D MH, 2400 bit/s
Feb 07 13:21:45.37: [32104]: RECV FAX (000000378): recvq/fax000000381.tif from JT-Travel, route to <unspecified>, 2 pages in 8:13
Feb 07 13:21:45.38: [32104]: RECV FAX: T.30 T2 timeout, expected page not received
Feb 07 13:21:45.38: [32104]: <-- [9:AT+FTH=3\r]
Feb 07 13:21:45.53: [32104]: --> [7:CONNECT]
Feb 07 13:21:45.53: [32104]: <-- data [3]
Feb 07 13:21:45.53: [32104]: <-- data [2]
Feb 07 13:21:46.85: [32104]: --> [2:OK]
Feb 07 13:21:46.85: [32104]: RECV FAX (000000378): session with JT-Travel terminated abnormally: T.30 T2 timeout, expected page not received
Feb 07 13:21:46.85: [32104]: RECV FAX: bin/faxrcvd "recvq/fax000000381.tif" "ttyS2" "000000378" "T.30 T2 timeout, expected page not received"
Feb 07 13:21:46.87: [32104]: RECV FAX: end
Feb 07 13:21:46.88: [32104]: T.30 T2 timeout, expected page not received
Feb 07 13:21:46.88: [32104]: SESSION END
Case 2:
Feb 05 04:34:07.86: [32104]: SESSION BEGIN 000000309 85299999999
Feb 05 04:34:07.86: [32104]: HylaFAX (tm) Version 4.4.4
Feb 05 04:34:07.86: [32104]: <-- [4:ATA\r]
Feb 05 04:34:13.23: [32104]: --> [7:CONNECT]
Feb 05 04:34:13.23: [32104]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS2'
Feb 05 04:34:13.23: [32104]: RECV FAX: begin
Feb 05 04:34:13.23: [32104]: <-- data [32]
Feb 05 04:34:13.23: [32104]: <-- data [2]
Feb 05 04:34:15.26: [32104]: --> [7:CONNECT]
Feb 05 04:34:15.26: [32104]: <-- data [23]
Feb 05 04:34:15.26: [32104]: <-- data [2]
Feb 05 04:34:16.09: [32104]: --> [7:CONNECT]
Feb 05 04:34:16.09: [32104]: <-- data [13]
Feb 05 04:34:16.09: [32104]: <-- data [2]
Feb 05 04:34:16.74: [32104]: --> [2:OK]
Feb 05 04:34:16.74: [32104]: <-- [9:AT+FRH=3\r]
Feb 05 04:34:17.24: [32104]: --> [7:CONNECT]
Feb 05 04:34:18.27: [32104]: --> [2:OK]
Feb 05 04:34:18.27: [32104]: REMOTE wants 14400 bit/s
Feb 05 04:34:18.27: [32104]: REMOTE wants A4 page width (215 mm)
Feb 05 04:34:18.27: [32104]: REMOTE wants unlimited page length
Feb 05 04:34:18.27: [32104]: REMOTE wants 7.7 line/mm
Feb 05 04:34:18.27: [32104]: REMOTE wants 2-D MR
Feb 05 04:34:18.27: [32104]: RECV recv DCS (command signal)
Feb 05 04:34:18.27: [32104]: RECV training at v.17 14400 bit/s
Feb 05 04:34:18.27: [32104]: <-- [11:AT+FRM=145\r]
Feb 05 04:34:20.11: [32104]: --> [7:CONNECT]
Feb 05 04:34:21.67: [32104]: RECV: TCF 2764 bytes, 2% non-zero, 2700 zero-run
Feb 05 04:34:21.67: [32104]: --> [10:NO CARRIER]
Feb 05 04:34:21.67: [32104]: <-- [9:AT+FRS=7\r]
Feb 05 04:34:21.80: [32104]: --> [2:OK]
Feb 05 04:34:21.80: [32104]: TRAINING succeeded
Feb 05 04:34:21.80: [32104]: <-- [9:AT+FTH=3\r]
Feb 05 04:34:21.86: [32104]: --> [7:CONNECT]
Feb 05 04:34:21.86: [32104]: <-- data [3]
Feb 05 04:34:21.86: [32104]: <-- data [2]
Feb 05 04:34:23.18: [32104]: --> [2:OK]
Feb 05 04:34:23.18: [32104]: <-- [11:AT+FRM=146\r]
Feb 05 04:34:23.75: [32104]: --> [7:CONNECT]
Feb 05 04:34:23.75: [32104]: RECV: begin page
Feb 05 04:36:34.05: [32104]: RECV: 1061 total lines, 49 bad lines, 6 consecutive bad lines
Feb 05 04:36:34.05: [32104]: RECV: end page
Feb 05 04:36:34.05: [32104]: --> [10:NO CARRIER]
Feb 05 04:36:34.05: [32104]: <-- [9:AT+FRH=3\r]
Feb 05 04:37:19.57: [32104]: --> [0:]
Feb 05 04:37:19.57: [32104]: MODEM <Empty line>
Feb 05 04:37:19.57: [32104]: <-- data [1]
Feb 05 04:37:19.72: [32104]: --> [2:OK]
Feb 05 04:37:19.72: [32104]: RECV keeping unconfirmed page
Feb 05 04:37:19.73: [32104]: RECV FAX (000000309): from <UNSPECIFIED>, page 1 in 2:21, INF, 7.7 line/mm, 2-D MR, 14400 bit/s
Feb 05 04:37:19.73: [32104]: RECV FAX (000000309): recvq/fax000000312.tif from <UNSPECIFIED>, route to <unspecified>, 1 pages in 3:06
Feb 05 04:37:19.73: [32104]: RECV FAX: T.30 T2 timeout, expected page not received
Feb 05 04:37:19.73: [32104]: <-- [9:AT+FTH=3\r]
Feb 05 04:37:19.89: [32104]: --> [7:CONNECT]
Feb 05 04:37:19.89: [32104]: <-- data [3]
Feb 05 04:37:19.89: [32104]: <-- data [2]
Feb 05 04:37:21.20: [32104]: --> [2:OK]
Feb 05 04:37:21.20: [32104]: RECV FAX (000000309): session with <UNSPECIFIED> terminated abnormally: T.30 T2 timeout, expected page not received
Feb 05 04:37:21.20: [32104]: RECV FAX: bin/faxrcvd "recvq/fax000000312.tif" "ttyS2" "000000309" "T.30 T2 timeout, expected page not received"
Feb 05 04:37:21.23: [32104]: RECV FAX: end
Feb 05 04:37:21.23: [32104]: T.30 T2 timeout, expected page not received
Feb 05 04:37:21.23: [32104]: SESSION END
---------------------------------------------------------------------------------------------------------------------------------------------------  
Sample received faxes (in tiff)
 
 Attached with this email
 
 
 
Cheers,
Jacky Hui

--
---------------------------------------------------------------------------------------------------------------------
"Critique is not a matter of saying that things are not right as they are. It is a
matter of pointing out on what kinds of assumptions, what kinds of familiar,
unchallenged, unconsidered modes of thought the practices that we accept rest."
                                                                          -- Michel Foucault (1988) --
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Attachment: fax000000381.tif
Description: TIFF image

Attachment: fax000000312.tif
Description: TIFF image




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