[hylafax-users] MaxTries Problem: FAXes aren't even attempting to transmit.

["Richard N. Turner" <rnturner@xxxxxxxxxxxxxx>]

I've installed HylaFAX 4.4.0 on OpenSUSE 11.0 using the RPMs that were
available. The modem I'm using is an (old) USR Sportster 28,800 fax
modem that has worked successfully with HylaFAX before (some years ago).
I am able to dial out from the command line using minicom without any
problems.

When attempting to send a fax, I'm seeing that the "q" file is placed in
the "sendq" directory and almost immediately dumped into the "doneq"
directory. When I look at the file it contains a pair of lines:

   status:REJECT: Too many attempts to transmit: 0, max 0
   statuscode:334

MaxTries isn't specified in the config files so I assumed that it would
default to "3" as shown in the man page. When I manually specified a
value in /var/spool/fax/etc/config (setting it to "10"), issue
"/etc/init.d/hylafax restart", and retry the sendfax command the exact
same result is seen. (Same error message in the "q" file.)

I've tried forcing the maximum tries using "sendfax -t 3 ..." and the
same thing happens.

I've tried turning on more tracing using:

   ServerTracing:  0x1EBBD

which should turn on syslog messages for everything except the actual
FAX transmission itself and havn't seen anything useful. Even setting
the tracing to "0xFFFFF" hasn't shown anything that would tell you
what's going wrong. An example of what I'm seeing is:

Feb  4 20:03:44 kadath FaxQueuer[12886]: servertracing = 0x1EBBD (line
8)
Feb  4 20:03:44 kadath FaxQueuer[12886]: Unknown configuration parameter
"sessiontracing" ignored at line 9
Feb  4 20:03:44 kadath FaxQueuer[12886]: HylaFAX (tm) Version 4.4.0
Feb  4 20:03:44 kadath FaxQueuer[12886]: Copyright (c) 1990-1996 Sam
Leffler
Feb  4 20:03:44 kadath FaxQueuer[12886]: Copyright (c) 1991-1996 Silicon
Graphics, Inc.
Feb  4 20:03:44 kadath FaxGetty[12098]: HELLO
Feb  4 20:03:44 kadath FaxQueuer[12886]: FIFO RECV "+ttyS0:N+1 AAA
ppp-pppp"
Feb  4 20:03:44 kadath FaxQueuer[12886]: MODEM ttyS0: NUMBER +1 AAA
ppp-pppp
Feb  4 20:03:44 kadath FaxQueuer[12886]: FIFO RECV
"+ttyS0:RPcaf9c77f:ff"
Feb  4 20:03:44 kadath FaxQueuer[12886]: MODEM ttyS0: READY,
capabilities Pcaf9c77f:ff
Feb  4 20:03:44 kadath HylaFAX[12889]: HylaFAX INET Protocol Server:
restarted.
Feb  4 20:03:44 kadath HylaFAX[12889]: HylaFAX Old Protocol Server:
restarted.
Feb  4 20:03:44 kadath HylaFAX[12889]: HylaFAX SNPP Protocol Server:
restarted.
Feb  4 20:04:01 kadath HylaFAX[12899]: Filesystem has SysV-style file
creation semantics.
Feb  4 20:04:01 kadath FaxQueuer[12886]: FIFO RECV "Sclient/12899:2"
Feb  4 20:04:01 kadath FaxQueuer[12886]: SUBMIT JOB 2
Feb  4 20:04:01 kadath FaxQueuer[12886]: JOB 2 (suspended dest  pri 127
tts 0:00 killtime 2:59:00): CREATE
Feb  4 20:04:01 kadath FaxQueuer[12886]: Apply CanonicalNumber rules to
"18472655266"
Feb  4 20:04:01 kadath FaxQueuer[12886]: --> match rule "^1", result now
"+18472655266"
Feb  4 20:04:01 kadath FaxQueuer[12886]: --> return result
"+18472655266"
Feb  4 20:04:01 kadath FaxQueuer[12886]: JOB 2 (ready dest +1AAAPPPPPPP
pri 127 tts 0:00 killtime 2:59:00): READY
Feb  4 20:04:01 kadath FaxQueuer[12886]: DEST (0x80756a8: 1 ready, 0
batches, 0 sleeping:) SORT INSERT DONE
Feb  4 20:04:01 kadath FaxQueuer[12886]: FIFO SEND client/12899 msg "S*"
Feb  4 20:04:02 kadath FaxQueuer[12886]: DEST (0x80756a8: 1 ready, 0
batches, 0 sleeping:) Picking next job
Feb  4 20:04:02 kadath FaxQueuer[12886]: JOB 2 (ready dest +1AAAPPPPPPP
pri 127 tts 0:00 killtime 2:58:59): PROCESS
Feb  4 20:04:02 kadath FaxQueuer[12886]: JOB 2: REJECT: Too many
attempts to transmit: 0, max 0
Feb  4 20:04:02 kadath FaxQueuer[12886]: JOB 2 (failed dest +18472655266
pri 127 tts 0:00 killtime 2:58:59): DEAD
Feb  4 20:04:02 kadath FaxQueuer[12886]: NOTIFY: bin/notify "doneq/q2"
"rejected" ""
Feb  4 20:04:02 kadath FaxQueuer[12886]: JOB 2 (failed dest +18472655266
pri 127 tts 0:00 killtime 2:58:59): DELETE
Feb  4 20:04:02 kadath FaxQueuer[12886]: NOTIFY exit status: 0 (12903)
Feb  4 20:04:03 kadath FaxQueuer[12886]: DEST (0x80756a8: 0 ready, 0
batches, 0 sleeping:) Picking next job
Feb  4 20:04:03 kadath FaxQueuer[12886]: DEST (0x80756a8: 0 ready, 0
batches, 0 sleeping:) Empty - removing

It appears to me that "MaxTries" never gets set to anything other than
"0" and when the FAX send attempt is about to occur it checks to see if
we've reached the maximum. And, since nothing seems to change the
maximum value, lo and behold, we /have/ reached the limit and the
attempt is immediately aborted. 

Has anyone actually seen OpenSUSE 11.x systems running HylFAX?

I've even tried downloading a newer version (heck, even the sources for
4.4.0) but I haven't been able to get "configure" to run properly. It
complains about not being able to find libstdc++ and I'm not sure what
to correct to get the compile to run. (Frankly, this variation of
configure leaves much to be desired compared to the nice configure
options that are available when compiling apache, php, or postgresql.)

Will pre-4.x.x versions run under OpenSUSE 11.x?  (I've got old Red Hat
SRPMS that I'd be willing to try compiling.)

Any pointers to what I need to change in the configuration in order get
past this problem would be GREATLY appreciated.

-- 
R. Turner
rnturner at theturners.org



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