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Thanks for looking at these Darren. I’veincluded
the two logs for the same failed job. The first was with our original
config having SessionTracing = 11, the second was the job resent after changing
SessionTracing = 0xFFF. -Stott 11: Nov 05 22:34:36.68: [ 5106]: SESSION BEGIN
000001533 1207724xxxyyyy Nov 05 22:34:36.68: [ 5106]: HylaFAX (tm)
Version 4.4.4 Nov 05 22:34:36.68: [ 5106]: SEND FAX: JOB
1385 DEST 724xxxyyyy COMMID 000001533 DEVICE '/dev/ttyS4' FROM 'BlueTarp
Financial, Inc. <faxadmin@xxxxxxxxxxxx>' USER faxuser Nov 05 22:34:36.68: [ 5106]: <--
[12:AT+FCLASS=1\r] Nov 05 22:34:36.71: [ 5106]: --> [2:OK] Nov 05 22:34:36.71: [ 5106]: DIAL
724xxxyyyy Nov 05 22:34:36.71: [ 5106]: <--
[16:ATDT1724xxxyyyy\r] Nov 05 22:34:53.60: [ 5106]: -->
[7:CONNECT] Nov 05 22:34:54.61: [ 5106]: -->
[5:ERROR] Nov 05 22:34:54.61: [ 5106]: MODEM Command
error Nov 05 22:34:54.61: [ 5106]: FCS error Nov 05 22:34:54.61: [ 5106]: <--
[10:AT+FRS=21\r] Nov 05 22:34:56.34: [ 5106]: --> [2:OK] Nov 05 22:34:56.34: [ 5106]: <--
[9:AT+FTH=3\r] Nov 05 22:34:57.22: [ 5106]: -->
[7:CONNECT] Nov 05 22:34:57.22: [ 5106]: <-- data
[3] Nov 05 22:34:57.22: [ 5106]: <-- data
[2] Nov 05 22:34:57.56: [ 5106]: --> [2:OK] Nov 05 22:34:57.56: [ 5106]: SEND send CRP
(command repeat) Nov 05 22:34:57.56: [ 5106]: <--
[9:AT+FRH=3\r] Nov 05 22:34:57.78: [ 5106]: -->
[7:CONNECT] Nov 05 22:34:59.28: [ 5106]: --> [2:OK] Nov 05 22:34:59.28: [ 5106]: REMOTE NSF
"00 00 56 55 55 00 88 90 80 5F 00" Nov 05 22:34:59.28: [ 5106]: NSF remote fax
equipment: Brother Fax-560/770 Nov 05 22:34:59.28: [ 5106]: <--
[9:AT+FRH=3\r] Nov 05 22:34:59.30: [ 5106]: -->
[7:CONNECT] Nov 05 22:34:59.98: [ 5106]: --> [2:OK] Nov 05 22:34:59.98: [ 5106]: REMOTE CSI
"724xxxyyyy" Nov 05 22:34:59.98: [ 5106]: <--
[9:AT+FRH=3\r] Nov 05 22:35:00.00: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:00.30: [ 5106]: --> [2:OK] Nov 05 22:35:00.30: [ 5106]: REMOTE best
rate 9600 bit/s Nov 05 22:35:00.31: [ 5106]: REMOTE max A4
page width (215 mm) Nov 05 22:35:00.31: [ 5106]: REMOTE max
unlimited page length Nov 05 22:35:00.31: [ 5106]: REMOTE best
vres 15.4 line/mm Nov 05 22:35:00.31: [ 5106]: REMOTE format
support: MH Nov 05 22:35:00.31: [ 5106]: REMOTE
supports T.30 Annex A, 256-byte ECM Nov 05 22:35:00.31: [ 5106]: REMOTE best
20 ms, 10 ms/scanline Nov 05 22:35:00.31: [ 5106]: USE 9600
bit/s Nov 05 22:35:00.31: [ 5106]: USE error
correction mode Nov 05 22:35:00.31: [ 5106]: SEND file
"docq/doc1919.ps;30" Nov 05 22:35:00.31: [ 5106]: USE A4 page
width (215 mm) Nov 05 22:35:00.31: [ 5106]: USE unlimited
page length Nov 05 22:35:00.31: [ 5106]: USE 3.85
line/mm Nov 05 22:35:00.31: [ 5106]: USE 1-D MH Nov 05 22:35:00.31: [ 5106]: USE 0
ms/scanline Nov 05 22:35:00.31: [ 5106]: SEND training
at v.29 9600 bit/s Nov 05 22:35:00.31: [ 5106]: <--
[9:AT+FRS=7\r] Nov 05 22:35:00.41: [ 5106]: --> [2:OK] Nov 05 22:35:00.41: [ 5106]: <--
[9:AT+FTH=3\r] Nov 05 22:35:01.29: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:01.29: [ 5106]: <-- data
[23] Nov 05 22:35:01.29: [ 5106]: <-- data
[2] Nov 05 22:35:01.32: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:01.32: [ 5106]: <-- data
[7] Nov 05 22:35:01.32: [ 5106]: <-- data
[2] Nov 05 22:35:02.45: [ 5106]: --> [2:OK] Nov 05 22:35:02.45: [ 5106]: <--
[9:AT+FTS=7\r] Nov 05 22:35:02.53: [ 5106]: --> [2:OK] Nov 05 22:35:02.53: [ 5106]: <--
[10:AT+FTM=96\r] Nov 05 22:35:02.56: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:02.56: [ 5106]: DELAY 400 ms Nov 05 22:35:02.96: [ 5106]: <-- data
[1024] Nov 05 22:35:02.96: [ 5106]: <-- data
[776] Nov 05 22:35:02.96: [ 5106]: <-- data
[2] Nov 05 22:35:04.52: [ 5106]: --> [2:OK] Nov 05 22:35:04.52: [ 5106]: <--
[9:AT+FRH=3\r] Nov 05 22:35:04.76: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:05.91: [ 5106]: --> [2:OK] Nov 05 22:35:05.91: [ 5106]: SEND training
at v.29 7200 bit/s Nov 05 22:35:05.91: [ 5106]: <--
[9:AT+FRS=7\r] Nov 05 22:35:06.01: [ 5106]: --> [2:OK] Nov 05 22:35:06.01: [ 5106]: <--
[9:AT+FTH=3\r] Nov 05 22:35:06.88: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:06.88: [ 5106]: <-- data
[23] Nov 05 22:35:06.88: [ 5106]: <-- data
[2] Nov 05 22:35:06.91: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:06.91: [ 5106]: <-- data
[7] Nov 05 22:35:06.91: [ 5106]: <-- data
[2] Nov 05 22:35:08.05: [ 5106]: --> [2:OK] Nov 05 22:35:08.05: [ 5106]: <--
[9:AT+FTS=7\r] Nov 05 22:35:08.12: [ 5106]: --> [2:OK] Nov 05 22:35:08.12: [ 5106]: <--
[10:AT+FTM=72\r] Nov 05 22:35:08.15: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:08.15: [ 5106]: DELAY 400 ms Nov 05 22:35:08.55: [ 5106]: <-- data
[1024] Nov 05 22:35:08.55: [ 5106]: <-- data
[326] Nov 05 22:35:08.55: [ 5106]: <-- data
[2] Nov 05 22:35:10.11: [ 5106]: --> [2:OK] Nov 05 22:35:10.11: [ 5106]: <--
[9:AT+FRH=3\r] Nov 05 22:35:10.34: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:11.52: [ 5106]: --> [2:OK] Nov 05 22:35:11.52: [ 5106]: SEND training
at v.27ter 4800 bit/s Nov 05 22:35:11.52: [ 5106]: <--
[9:AT+FRS=7\r] Nov 05 22:35:11.62: [ 5106]: --> [2:OK] Nov 05 22:35:11.62: [ 5106]: <--
[9:AT+FTH=3\r] Nov 05 22:35:12.50: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:12.50: [ 5106]: <-- data
[23] Nov 05 22:35:12.50: [ 5106]: <-- data
[2] Nov 05 22:35:12.53: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:12.53: [ 5106]: <-- data
[7] Nov 05 22:35:12.53: [ 5106]: <-- data
[2] Nov 05 22:35:13.65: [ 5106]: --> [2:OK] Nov 05 22:35:13.65: [ 5106]: <--
[9:AT+FTS=7\r] Nov 05 22:35:13.73: [ 5106]: --> [2:OK] Nov 05 22:35:13.73: [ 5106]: <--
[10:AT+FTM=48\r] Nov 05 22:35:13.76: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:13.76: [ 5106]: DELAY 400 ms Nov 05 22:35:14.16: [ 5106]: <-- data
[900] Nov 05 22:35:14.16: [ 5106]: <-- data
[2] Nov 05 22:35:16.25: [ 5106]: --> [2:OK] Nov 05 22:35:16.25: [ 5106]: <--
[9:AT+FRH=3\r] Nov 05 22:35:16.63: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:17.77: [ 5106]: --> [2:OK] Nov 05 22:35:17.77: [ 5106]: TRAINING
succeeded Nov 05 22:35:17.77: [ 5106]: SEND begin
page Nov 05 22:35:17.77: [ 5106]: SEND 1D RTC Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 0 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 1 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 2 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 3 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 4 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 5 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 6 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 7 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 8 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 9 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 10 Nov 05 22:35:17.77: [ 5106]: SEND send frame
number 11 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 12 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 13 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 14 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 15 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 16 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 17 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 18 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 19 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 20 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 21 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 22 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 23 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 24 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 25 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 26 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 27 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 28 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 29 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 30 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 31 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 32 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 33 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 34 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 35 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 36 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 37 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 38 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 39 Nov 05 22:35:17.77: [ 5106]: SEND send
frame number 40 Nov 05 22:35:17.77: [ 5106]: <--
[9:AT+FRS=7\r] Nov 05 22:35:17.87: [ 5106]: --> [2:OK] Nov 05 22:35:17.87: [ 5106]: <--
[10:AT+FTM=48\r] Nov 05 22:35:17.90: [ 5106]: -->
[7:CONNECT] Nov 05 22:35:17.90: [ 5106]: DELAY 400 ms Nov 05 22:35:18.30: [ 5106]: <-- data
[1028] Nov 05 22:35:18.30: [ 5106]: <-- data
[1029] Nov 05 22:35:18.30: [ 5106]: <-- data
[1025] Nov 05 22:35:18.30: [ 5106]: <-- data
[1026] Nov 05 22:35:18.30: [ 5106]: <-- data
[1027] Nov 05 22:35:20.29: [ 5106]: <-- data
[1027] Nov 05 22:35:20.29: [ 5106]: <-- data
[1028] Nov 05 22:35:20.29: [ 5106]: <-- data
[1026] Nov 05 22:35:21.57: [ 5106]: <-- data
[1025] Nov 05 22:35:23.17: [ 5106]: <-- data
[1024] Nov 05 22:37:23.19: [ 5106]: MODEM WRITE
SHORT: sent 1024, wrote 966 Nov 05 22:37:23.19: [ 5106]: <-- data
[2] Nov 05 22:37:23.19: [ 5106]: -->
[5:ERROR] Nov 05 22:37:23.19: [ 5106]: SEND end page Nov 05 22:37:23.19: [ 5106]: Unspecified
Transmit Phase C error Nov 05 22:37:23.19: [ 5106]: <--
[9:AT+FRS=7\r] Nov 05 22:37:53.20: [ 5106]: MODEM
<Timeout> Nov 05 22:37:53.20: [ 5106]: Failure to
receive silence (synchronization failure). Nov 05 22:37:53.20: [ 5106]: <-- data
[1] Nov 05 22:37:53.43: [ 5106]: MODEM
<Timeout> Nov 05 22:37:53.43: [ 5106]: <--
[9:AT+FTH=3\r] Nov 05 22:38:01.00: [ 5106]: --> [0:] Nov 05 22:38:01.00: [ 5106]: SEND FAILED:
JOB 1385 DEST 724xxxyyyy ERR [334] Unspecified Transmit Phase C error; too many
attempts to send Nov 05 22:38:02.01: [ 5106]: <--
[5:ATH0\r] Nov 05 22:38:07.02: [ 5106]: MODEM
<Timeout> Nov 05 22:38:37.02: [ 5106]: SESSION END 0xFFF: Nov 06 10:01:58.05: [ 2258]: SESSION BEGIN
000001568 1207724xxxyyyy Nov 06 10:01:58.05: [ 2258]: HylaFAX (tm)
Version 4.4.4 Nov 06 10:01:58.05: [ 2258]: SEND FAX: JOB
1418 DEST 724xxxyyyy COMMID 000001568 DEVICE '/dev/ttyS4' FROM 'BlueTarp
Financial, Inc. <faxadmin@xxxxxxxxxxxx>' USER faxuser Nov 06 10:01:58.05: [ 2258]: STATE CHANGE:
RUNNING -> SENDING Nov 06 10:01:58.05: [ 2258]: <--
[12:AT+FCLASS=1\r] Nov 06 10:01:58.07: [ 2258]: --> [2:OK] Nov 06 10:01:58.07: [ 2258]: DIAL
724xxxyyyy Nov 06 10:01:58.07: [ 2258]: <--
[16:ATDT1724xxxyyyy\r] Nov 06 10:02:13.85: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:15.34: [ 2258]: -->
HDLC<16:FF C0 04 00 00 6A AA AA 00 11 09 01 AA 00 A6 35> Nov 06 10:02:15.34: [ 2258]: --> [2:OK] Nov 06 10:02:15.34: [ 2258]: REMOTE NSF
"00 00 56 55 55 00 88 90 80 55 00" Nov 06 10:02:15.34: [ 2258]: NSF remote
fax equipment: Brother Fax-560/770 Nov 06 10:02:15.34: [ 2258]: <--
[9:AT+FRH=3\r] Nov 06 10:02:15.36: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:16.05: [ 2258]: -->
HDLC<25:FF C0 02 9C 2C 9C 9C 4C 6C 9C 2C 4C EC 04 04 04 04 04 04 04 04 04 04
37 B6> Nov 06 10:02:16.05: [ 2258]: --> [2:OK] Nov 06 10:02:16.05: [ 2258]: REMOTE CSI
"724xxxyyyy" Nov 06 10:02:16.05: [ 2258]: <--
[9:AT+FRH=3\r] Nov 06 10:02:16.07: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:16.37: [ 2258]: -->
HDLC<11:FF C8 01 00 72 1D 21 01 88 2F 39> Nov 06 10:02:16.37: [ 2258]: --> [2:OK] Nov 06 10:02:16.37: [ 2258]: REMOTE best
rate 9600 bit/s Nov 06 10:02:16.37: [ 2258]: REMOTE max A4
page width (215 mm) Nov 06 10:02:16.37: [ 2258]: REMOTE max
unlimited page length Nov 06 10:02:16.37: [ 2258]: REMOTE best
vres 15.4 line/mm Nov 06 10:02:16.37: [ 2258]: REMOTE format
support: MH Nov 06 10:02:16.37: [ 2258]: REMOTE
supports T.30 Annex A, 256-byte ECM Nov 06 10:02:16.37: [ 2258]: REMOTE best
20 ms, 10 ms/scanline Nov 06 10:02:16.37: [ 2258]: USE 9600
bit/s Nov 06 10:02:16.37: [ 2258]: USE error
correction mode Nov 06 10:02:16.37: [ 2258]: SEND file
"docq/doc1958.ps;30" Nov 06 10:02:16.37: [ 2258]: USE A4 page
width (215 mm) Nov 06 10:02:16.37: [ 2258]: USE unlimited
page length Nov 06 10:02:16.37: [ 2258]: USE 3.85
line/mm Nov 06 10:02:16.37: [ 2258]: USE 1-D MH Nov 06 10:02:16.37: [ 2258]: USE 0
ms/scanline Nov 06 10:02:16.37: [ 2258]: SEND training
at v.29 9600 bit/s Nov 06 10:02:16.37: [ 2258]: <--
[9:AT+FRS=7\r] Nov 06 10:02:16.47: [ 2258]: --> [2:OK] Nov 06 10:02:16.47: [ 2258]: <--
[9:AT+FTH=3\r] Nov 06 10:02:17.34: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:17.34: [ 2258]: <--
HDLC<23:FF C0 C2 0E AE 2E A6 CA E6 76 96 16 2E F6 72 04 04 04 04 04 04 04
04> Nov 06 10:02:17.34: [ 2258]: <-- data
[23] Nov 06 10:02:17.34: [ 2258]: <-- data
[2] Nov 06 10:02:17.37: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:17.37: [ 2258]: <--
HDLC<7:FF C8 C1 00 60 1F 20> Nov 06 10:02:17.37: [ 2258]: <-- data
[7] Nov 06 10:02:17.37: [ 2258]: <-- data
[2] Nov 06 10:02:18.50: [ 2258]: --> [2:OK] Nov 06 10:02:18.50: [ 2258]: <--
[9:AT+FTS=7\r] Nov 06 10:02:18.57: [ 2258]: --> [2:OK] Nov 06 10:02:18.57: [ 2258]: <--
[10:AT+FTM=96\r] Nov 06 10:02:18.59: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:18.59: [ 2258]: DELAY 400 ms Nov 06 10:02:18.99: [ 2258]: <-- data
[1024] Nov 06 10:02:18.99: [ 2258]: <-- data
[776] Nov 06 10:02:18.99: [ 2258]: <-- data
[2] Nov 06 10:02:20.54: [ 2258]: --> [2:OK] Nov 06 10:02:20.54: [ 2258]: <--
[9:AT+FRH=3\r] Nov 06 10:02:20.77: [ 2258]: --> [7:CONNECT] Nov 06 10:02:21.92: [ 2258]: -->
HDLC<5:FF C8 22 67 DD> Nov 06 10:02:21.92: [ 2258]: --> [2:OK] Nov 06 10:02:21.92: [ 2258]: SEND training
at v.29 7200 bit/s Nov 06 10:02:21.92: [ 2258]: <--
[9:AT+FRS=7\r] Nov 06 10:02:22.02: [ 2258]: --> [2:OK] Nov 06 10:02:22.02: [ 2258]: <--
[9:AT+FTH=3\r] Nov 06 10:02:22.89: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:22.89: [ 2258]: <--
HDLC<23:FF C0 C2 0E AE 2E A6 CA E6 76 96 16 2E F6 72 04 04 04 04 04 04 04
04> Nov 06 10:02:22.89: [ 2258]: <-- data
[23] Nov 06 10:02:22.89: [ 2258]: <-- data
[2] Nov 06 10:02:22.92: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:22.92: [ 2258]: <--
HDLC<7:FF C8 C1 00 70 1F 20> Nov 06 10:02:22.92: [ 2258]: <-- data
[7] Nov 06 10:02:22.92: [ 2258]: <-- data
[2] Nov 06 10:02:24.05: [ 2258]: --> [2:OK] Nov 06 10:02:24.05: [ 2258]: <--
[9:AT+FTS=7\r] Nov 06 10:02:24.12: [ 2258]: --> [2:OK] Nov 06 10:02:24.12: [ 2258]: <--
[10:AT+FTM=72\r] Nov 06 10:02:24.14: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:24.14: [ 2258]: DELAY 400 ms Nov 06 10:02:24.54: [ 2258]: <-- data
[1024] Nov 06 10:02:24.54: [ 2258]: <-- data
[326] Nov 06 10:02:24.54: [ 2258]: <-- data
[2] Nov 06 10:02:26.10: [ 2258]: --> [2:OK] Nov 06 10:02:26.10: [ 2258]: <--
[9:AT+FRH=3\r] Nov 06 10:02:26.30: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:27.47: [ 2258]: -->
HDLC<5:FF C8 22 67 DD> Nov 06 10:02:27.47: [ 2258]: --> [2:OK] Nov 06 10:02:27.47: [ 2258]: SEND training
at v.27ter 4800 bit/s Nov 06 10:02:27.47: [ 2258]: <--
[9:AT+FRS=7\r] Nov 06 10:02:27.57: [ 2258]: --> [2:OK] Nov 06 10:02:27.57: [ 2258]: <--
[9:AT+FTH=3\r] Nov 06 10:02:28.44: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:28.44: [ 2258]: <--
HDLC<23:FF C0 C2 0E AE 2E A6 CA E6 76 96 16 2E F6 72 04 04 04 04 04 04 04
04> Nov 06 10:02:28.44: [ 2258]: <-- data
[23] Nov 06 10:02:28.44: [ 2258]: <-- data
[2] Nov 06 10:02:28.47: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:28.47: [ 2258]: <--
HDLC<7:FF C8 C1 00 50 1F 20> Nov 06 10:02:28.47: [ 2258]: <-- data
[7] Nov 06 10:02:28.47: [ 2258]: <-- data
[2] Nov 06 10:02:29.60: [ 2258]: --> [2:OK] Nov 06 10:02:29.60: [ 2258]: <--
[9:AT+FTS=7\r] Nov 06 10:02:29.67: [ 2258]: --> [2:OK] Nov 06 10:02:29.67: [ 2258]: <--
[10:AT+FTM=48\r] Nov 06 10:02:29.69: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:29.69: [ 2258]: DELAY 400 ms Nov 06 10:02:30.09: [ 2258]: <-- data
[900] Nov 06 10:02:30.09: [ 2258]: <-- data
[2] Nov 06 10:02:32.19: [ 2258]: --> [2:OK] Nov 06 10:02:32.19: [ 2258]: <--
[9:AT+FRH=3\r] Nov 06 10:02:32.56: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:33.70: [ 2258]: -->
HDLC<5:FF C8 21 57 BE> Nov 06 10:02:33.70: [ 2258]: --> [2:OK] Nov 06 10:02:33.70: [ 2258]: TRAINING
succeeded Nov 06 10:02:33.70: [ 2258]: SEND begin
page Nov 06 10:02:33.70: [ 2258]: SEND 1D RTC Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 0 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 1 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 2 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 3 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 4 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 5 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 6 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 7 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 8 Nov 06 10:02:33.70: [ 2258]: SEND send frame
number 9 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 10 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 11 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 12 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 13 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 14 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 15 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 16 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 17 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 18 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 19 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 20 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 21 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 22 Nov 06 10:02:33.70: [ 2258]: SEND send frame
number 23 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 24 Nov 06 10:02:33.70: [ 2258]: SEND send
frame number 25 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 26 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 27 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 28 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 29 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 30 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 31 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 32 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 33 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 34 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 35 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 36 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 37 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 38 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 39 Nov 06 10:02:33.71: [ 2258]: SEND send
frame number 40 Nov 06 10:02:33.71: [ 2258]: <--
[9:AT+FRS=7\r] Nov 06 10:02:33.80: [ 2258]: --> [2:OK] Nov 06 10:02:33.80: [ 2258]: <--
[10:AT+FTM=48\r] Nov 06 10:02:33.82: [ 2258]: -->
[7:CONNECT] Nov 06 10:02:33.82: [ 2258]: DELAY 400 ms Nov 06 10:02:34.22: [ 2258]: <-- data
[1027] Nov 06 10:02:34.22: [ 2258]: <-- data
[1029] Nov 06 10:02:34.22: [ 2258]: <-- data
[1031] Nov 06 10:02:34.22: [ 2258]: <-- data
[1025] Nov 06 10:02:36.20: [ 2258]: <-- data
[1024] Nov 06 10:02:36.20: [ 2258]: <-- data
[1027] Nov 06 10:02:36.20: [ 2258]: <-- data
[1026] Nov 06 10:02:36.20: [ 2258]: <-- data
[1026] Nov 06 10:02:37.48: [ 2258]: <-- data
[1025] Nov 06 10:02:39.37: [ 2258]: <-- data
[1024] Nov 06 10:02:40.97: [ 2258]: <-- data
[782] Nov 06 10:02:42.25: [ 2258]: <-- data
[2] Nov 06 10:02:57.13: [ 2258]: -->
[5:ERROR] Nov 06 10:02:57.13: [ 2258]: SEND end page Nov 06 10:02:57.13: [ 2258]: Unspecified
Transmit Phase C error Nov 06 10:02:57.13: [ 2258]: <--
[9:AT+FRS=7\r] Nov 06 10:03:27.14: [ 2258]: MODEM
TIMEOUT: reading line from modem Nov 06 10:03:27.14: [ 2258]: MODEM
<Timeout> Nov 06 10:03:27.14: [ 2258]: Failure to
receive silence (synchronization failure). Nov 06 10:03:27.14: [ 2258]: <-- data
[1] Nov 06 10:03:27.36: [ 2258]: MODEM
TIMEOUT: reading line from modem Nov 06 10:03:27.36: [ 2258]: MODEM
<Timeout> Nov 06 10:03:27.36: [ 2258]: <--
[9:AT+FTH=3\r] Nov 06 10:03:34.94: [ 2258]: --> [0:] Nov 06 10:03:34.94: [ 2258]: MODEM
TIMEOUT: sending HDLC frame Nov 06 10:03:34.94: [ 2258]: MODEM input
buffering enabled Nov 06 10:03:34.94: [ 2258]: SEND FAILED:
JOB 1418 DEST 724xxxyyyy ERR [334] Unspecified Transmit Phase C error; too many
attempts to send Nov 06 10:03:35.95: [ 2258]: <--
[5:ATH0\r] Nov 06 10:03:40.96: [ 2258]: MODEM
TIMEOUT: reading line from modem Nov 06 10:03:40.96: [ 2258]: MODEM
<Timeout> Nov 06 10:03:40.96: [ 2258]: MODEM set DTR
OFF Nov 06 10:04:10.95: [ 2258]: STATE CHANGE:
SENDING -> MODEMWAIT (timeout 5) Nov 06 10:04:10.95: [ 2258]: SESSION END From: Darren Nickerson
[mailto:darren.nickerson@xxxxxxxx] Well that's definitely not the desired outcome. Please include a session log file for one (or more) of these failures,
ideally with SessionTracing elevated to 0xFFF or higher. -Darren On Nov 5, 2008, at 4:18 PM, Stott Hare wrote:
So we upgraded to 4.4.4 in an effort to
resolve a small subset of our recipients getting incomplete faxes. Post
upgrade, I’ve been able to get most of the settings tweaked back towards
what our processes were expecting output wise, but still have some more work to
be done there, notably the following two finesse items:
However, since the upgrade we have had
significantly more failures than before. Used to be <10 failed faxes a
week, now we’re seeing 20+ a night. My assumption is these new
errors will be tracked back to either a configuration setting, or possibly
modem firmware etc that isn’t as happy with Hylafax 4.4.4. For
reference, we are running Ubuntu Server 6.06 (1gig ram, 2 xeon 3.4GHz) and a Multi-Tech
MT5656ZDX-V. We purchased that modem specifically as it was one of the
ones on the recommended hardware list. The most common failure messages are:
I’ve been reading the archives for
past mention of these reasons, but haven’t made much headway and am open
to suggestions on things to check or change. If it would help for me to
attach any config files, let me know which and I will follow up with that
information.
I examined the
/var/spool/hylafax/info file for one of the numbers that had this error but
found “hasV17Trouble:no” supportsVRes:3 supports2DEncoding:no supportsMMR:no hasV34Trouble:no hasV17Trouble:no supportsPostScript:no supportsBatching:yes calledBefore:yes maxPageWidth:1728 maxPageLength:65535 maxSignallingRate:"9600" minScanlineTime:"20ms/10ms" remoteCSI:"724xxxyyyy" remoteNSF:"00
00 56 55 55 00 88 90 80 5F 00" remoteDIS:"00
72 1D 21 01 88" sendFailures:2 lastSendFailure:"Unspecified
Transmit Phase C error" dialFailures:0 lastDialFailure:"No
carrier detected" pagingProtocol:"ixo"
Previous mention
of this seems to point to bad phone lines (our hadn’t exhibited issue
pre-upgrade and have been tested fine within past year), or possibly a bug
requiring upgrade (which we just did). Hoping there is a config setting
we can tweak here. Thanks in advance! -Stott Hare BlueTarp Financial From: Darren Nickerson [mailto:darren.nickerson@xxxxxxxx] There are 4.4.4 packages available for
most OSes these days, but there's nothing wrong with a sysadmin who fears
change ;-) To disable ECM, try adding '-E' to your
sendfax commandline. Here's the relevant excerpt from the sendfax UNIX manual
page: -E
Disable use of the Error Correction Mode (ECM) when
trans-
mitting page data. Setting ECM to false will limit
the max-
imum speed to 14400 bps. By default HylaFAX
will attempt
to use ECM when both the
trasmitting modem and receiving
device support it. Note that international
calls are some-
times faster when ECM is disabled.
Beware also that some
modems and/or facsimile devices do not
properly implement
ECM causing transmission failures. -Darren On Aug 12, 2008, at 2:19 PM, Stott Hare
wrote:
Thanks Darren. I’ll see if I
can nudge the systems admin to upgrade our Hylafax server to 4.4.4. I
know last time I mentioned it he grumbled about having to do a special build or
some such. How would I configure Hylafax to disable
Error Correction for a specific destination fax only? This isn’t
something I’m familiar with, and initial web searches didn’t reveal
the answer. Thanks again! -Stott From: Darren Nickerson [mailto:darren.nickerson@xxxxxxxx] Stott, Your logs do indicate that ECM is
coming into play here to retransmit frame number 13, so you do have a little
signal degradation going on, but this is not uncommon and should in itself be
causing a problem. It's possible with such an old version of HylaFAX that
you're hitting a bug that's fixed in the current 4.4.4 release, so I recommend
upgrading if that's an option for you. If the problem persists in 4.4.4 there's
a lot more elaborate test procedure you could do to help pin this down. If the problem is on their side, you might
be able to work around it by disabling ECM when sending to this destination. -Darren On Aug 12, 2008, at 1:29 PM, Stott Hare
wrote:
Hello folks, I’m hoping someone can point me in
the right direction in my search for a solution. I have a particular fax
destination that indicates the faxes they are receiving (which were sent from
our Hylafax server) are incomplete or cut off mid page. I’m not
receiving errors indicating there was a failure, but the logs indicate
we’ve been getting partial page signals. Is this indicative of a
noisy line, a bad modem configuration or a problematic destination fax
machine? Any good methods for narrowing this down and resolving? Thanks in advance! -Stott From xferfaxlog: 08/11/08
21:46 SEND
000025660 ttyS4 25995
"" faxadmin@xxxxxxxxxxxx
"207784****"
"207784****" 2220072
1 0:41 0:25
"" ""
"" ""
"faxuser" "00 44 1F 22" From the specific jobs log file: Aug 11 21:46:10.57: [ 8233]: SESSION
BEGIN 000025660 1207207784**** Aug 11 21:46:10.57: [ 8233]: HylaFAX (tm)
Version 4.2.5 Aug 11 21:46:10.57: [ 8233]: SEND FAX:
JOB 25995 DEST 207784**** COMMID 000025660 DEVICE '/dev/ttyS4' FROM 'BlueTarp
Financial, Inc. <faxadmin@xxxxxxxxxxxx>'
USER faxuser Aug 11 21:46:10.57: [ 8233]: <--
[12:AT+FCLASS=1\r] Aug 11 21:46:10.60: [ 8233]: --> [2:OK] Aug 11 21:46:10.60: [ 8233]: DIAL
207784**** Aug 11 21:46:10.60: [ 8233]: <--
[16:ATDT1207784****\r] Aug 11 21:46:26.49: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:27.95: [ 8233]: --> [2:OK] Aug 11 21:46:27.95: [ 8233]: REMOTE NSF
"00 00 56 55 55 00 8C 90 80 EF 00" Aug 11 21:46:27.95: [ 8233]: NSF remote
fax equipment: Brother MFC-3100C/MFC-8600 Aug 11 21:46:27.95: [ 8233]: <--
[9:AT+FRH=3\r] Aug 11 21:46:27.98: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:28.66: [ 8233]: --> [2:OK] Aug 11 21:46:28.66: [ 8233]: REMOTE CSI
"207784****" Aug 11 21:46:28.66: [ 8233]: <--
[9:AT+FRH=3\r] Aug 11 21:46:28.69: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:28.98: [ 8233]: --> [2:OK] Aug 11 21:46:28.98: [ 8233]: REMOTE best
rate 14400 bit/s Aug 11 21:46:28.98: [ 8233]: REMOTE max
A4 page width (215 mm) Aug 11 21:46:28.98: [ 8233]: REMOTE max
unlimited page length Aug 11 21:46:28.98: [ 8233]: REMOTE best
vres 15.4 line/mm Aug 11 21:46:28.98: [ 8233]: REMOTE
format support: MH, MR, MMR Aug 11 21:46:28.98: [ 8233]: REMOTE
supports T.30 Annex A, 256-byte ECM Aug 11 21:46:28.98: [ 8233]: REMOTE best
10 ms/scanline Aug 11 21:46:28.98: [ 8233]: USE 14400
bit/s Aug 11 21:46:28.98: [ 8233]: USE error
correction mode Aug 11 21:46:28.98: [ 8233]: SEND file
"docq/doc34110.ps;f0" Aug 11 21:46:28.98: [ 8233]: USE A4 page
width (215 mm) Aug 11 21:46:28.98: [ 8233]: USE
unlimited page length Aug 11 21:46:28.98: [ 8233]: USE 3.85
line/mm Aug 11 21:46:28.98: [ 8233]: USE 2-D MMR Aug 11 21:46:28.98: [ 8233]: USE 0
ms/scanline Aug 11 21:46:28.98: [ 8233]: SEND
training at v.17 14400 bit/s Aug 11 21:46:28.98: [ 8233]: <--
[9:AT+FRS=7\r] Aug 11 21:46:29.13: [ 8233]: --> [2:OK] Aug 11 21:46:29.13: [ 8233]: <--
[9:AT+FTH=3\r] Aug 11 21:46:30.01: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:30.01: [ 8233]: <-- data
[23] Aug 11 21:46:30.01: [ 8233]: <-- data
[2] Aug 11 21:46:30.04: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:30.04: [ 8233]: <-- data
[7] Aug 11 21:46:30.04: [ 8233]: <-- data
[2] Aug 11 21:46:31.17: [ 8233]: --> [2:OK] Aug 11 21:46:31.17: [ 8233]: <--
[9:AT+FTS=7\r] Aug 11 21:46:31.25: [ 8233]: --> [2:OK] Aug 11 21:46:31.25: [ 8233]: <--
[11:AT+FTM=145\r] Aug 11 21:46:31.28: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:31.28: [ 8233]: DELAY 400 ms Aug 11 21:46:31.68: [ 8233]: <-- data
[1024] Aug 11 21:46:31.68: [ 8233]: <-- data
[1024] Aug 11 21:46:31.68: [ 8233]: <-- data
[652] Aug 11 21:46:31.68: [ 8233]: <-- data
[2] Aug 11 21:46:34.41: [ 8233]: --> [2:OK] Aug 11 21:46:34.41: [ 8233]: <--
[9:AT+FRH=3\r] Aug 11 21:46:34.70: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:35.87: [ 8233]: --> [2:OK] Aug 11 21:46:35.87: [ 8233]: TRAINING
succeeded Aug 11 21:46:35.87: [ 8233]: SEND begin
page Aug 11 21:46:35.88: [ 8233]: SEND EOFB Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 0 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 1 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 2 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 3 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 4 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 5 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 6 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 7 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 8 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 9 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 10 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 11 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 12 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 13 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 14 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 15 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 16 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 17 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 18 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 19 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 20 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 21 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 22 Aug 11 21:46:35.88: [ 8233]: SEND send
frame number 23 Aug 11 21:46:35.88: [ 8233]: DELAY 200 ms Aug 11 21:46:36.08: [ 8233]: <--
[11:AT+FTM=146\r] Aug 11 21:46:36.11: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:36.11: [ 8233]: DELAY 400 ms Aug 11 21:46:36.51: [ 8233]: <-- data
[1038] Aug 11 21:46:36.51: [ 8233]: <-- data
[1045] Aug 11 21:46:36.51: [ 8233]: <-- data
[1043] Aug 11 21:46:36.51: [ 8233]: <-- data
[1038] Aug 11 21:46:38.51: [ 8233]: <-- data
[1043] Aug 11 21:46:38.51: [ 8233]: <-- data
[1039] Aug 11 21:46:38.51: [ 8233]: <-- data
[667] Aug 11 21:46:38.51: [ 8233]: <-- data
[2] Aug 11 21:46:40.34: [ 8233]: --> [2:OK] Aug 11 21:46:40.34: [ 8233]: <--
[9:AT+FTS=9\r] Aug 11 21:46:40.44: [ 8233]: --> [2:OK] Aug 11 21:46:40.44: [ 8233]: <--
[9:AT+FTH=3\r] Aug 11 21:46:41.32: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:41.32: [ 8233]: <-- data
[7] Aug 11 21:46:41.32: [ 8233]: <-- data
[2] Aug 11 21:46:41.78: [ 8233]: --> [2:OK] Aug 11 21:46:41.78: [ 8233]: SEND send
PPS (partial page signal) Aug 11 21:46:41.78: [ 8233]: SEND send
EOP (no more pages or documents) Aug 11 21:46:41.78: [ 8233]: <--
[9:AT+FRH=3\r] Aug 11 21:46:41.94: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:44.13: [ 8233]: --> [2:OK] Aug 11 21:46:44.13: [ 8233]: SEND recv
PPR (partial page request) Aug 11 21:46:44.13: [ 8233]: <--
[9:AT+FRS=7\r] Aug 11 21:46:44.26: [ 8233]: --> [2:OK] Aug 11 21:46:44.26: [ 8233]: SEND send
frame number 13 Aug 11 21:46:44.26: [ 8233]: SEND send
frame number 13 Aug 11 21:46:44.26: [ 8233]: DELAY 200 ms Aug 11 21:46:44.47: [ 8233]: <--
[11:AT+FTM=146\r] Aug 11 21:46:44.50: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:44.50: [ 8233]: DELAY 400 ms Aug 11 21:46:44.90: [ 8233]: <-- data
[921] Aug 11 21:46:44.90: [ 8233]: <-- data
[2] Aug 11 21:46:45.45: [ 8233]: --> [2:OK] Aug 11 21:46:45.45: [ 8233]: <--
[9:AT+FTS=9\r] Aug 11 21:46:45.55: [ 8233]: --> [2:OK] Aug 11 21:46:45.55: [ 8233]: <--
[9:AT+FTH=3\r] Aug 11 21:46:46.42: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:46.42: [ 8233]: <-- data
[7] Aug 11 21:46:46.42: [ 8233]: <-- data
[2] Aug 11 21:46:46.85: [ 8233]: --> [2:OK] Aug 11 21:46:46.85: [ 8233]: SEND send
PPS (partial page signal) Aug 11 21:46:46.85: [ 8233]: SEND send
EOP (no more pages or documents) Aug 11 21:46:46.85: [ 8233]: <--
[9:AT+FRH=3\r] Aug 11 21:46:47.03: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:48.20: [ 8233]: --> [2:OK] Aug 11 21:46:48.20: [ 8233]: SEND recv
MCF (message confirmation) Aug 11 21:46:48.20: [ 8233]: <--
[9:AT+FRS=7\r] Aug 11 21:46:48.35: [ 8233]: --> [2:OK] Aug 11 21:46:48.35: [ 8233]: SEND end page Aug 11 21:46:48.35: [ 8233]: SEND FAX
(000025660): FROM faxadmin@xxxxxxxxxxxx TO 207784**** (page 1 of 1 sent in
0:20) Aug 11 21:46:48.36: [ 8233]: SEND FAX
(000025660): FROM faxadmin@xxxxxxxxxxxx TO 207784**** (docq/doc34110.ps;f0
sent in 0:20) Aug 11 21:46:49.37: [ 8233]: <--
[9:AT+FTH=3\r] Aug 11 21:46:50.23: [ 8233]: -->
[7:CONNECT] Aug 11 21:46:50.23: [ 8233]: <-- data
[3] Aug 11 21:46:50.23: [ 8233]: <-- data
[2] Aug 11 21:46:50.55: [ 8233]: --> [2:OK] Aug 11 21:46:50.55: [ 8233]: <--
[5:ATH0\r] Aug 11 21:46:51.73: [ 8233]: --> [2:OK] Aug 11 21:46:51.73: [ 8233]: SESSION END |