Re: [hylafax-users] Timing during send phase...

[Marcin Giedz <marcin.giedz@xxxxxxxx>]

Hi Lee,

Thanks for explaining this one. Can I assume that : FaxSend[27883]: SEND 
FAX: JOB 39 SENT in 0:00:06 is actually "call connect time" and do a 
patch for passing it to notify or perhaps this is still not the accurate 
"real time"?

Thanks,
Marcin

Lee Howard pisze:
> Marcin Giedz wrote:
> > I'm wondering if "time" hylafax passes to notify script when job is 
> > sent correctly is "real" connection time or "real" + 
> > time_needed_to_start_job? According to longs from our system it seems 
> > that time received from Hylafax is almost 20 sec bigger then time 
> > from PBX
>
> If you're looking for completely accurate time accounting for call 
> connect time you cannot trust the "time" given in HylaFAX 
> xferfaxlogging because the modem (and thus HylaFAX) is usually unaware 
> of the exact time when a call is answered or disconnected.  HylaFAX 
> gives "modem time off hook" as the stated job time.  So, it's not 
> surprising that you'll see discrepancies between HylaFAX and your 
> phone system with regards to on-line time.
>
> HylaFAX intentionally is liberal about the amount of time it 
> calculates for job time.  So the actual time used between call answer 
> and call hangup is always going to be less than or equal to the time 
> reported by HylaFAX as "job time".
>
> If you have to bill based on xferfaxlog time information then you can 
> either subtract the average time overage from the given time amount, 
> or you can merely obligate your customers to pay for the time overage 
> and make it clear that the time is calculated as "modem time off hook" 
> and is not "actual call connect time".
>
> Thanks,
>
> Lee.
>
>
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