Re: [hylafax-users] Erratic DTMF / DID information

[Lee Howard <lee.howard@xxxxxxxxxxxx>]

Cannon, Greg wrote:
> We have set up everything for fax routing based on inbound number 
> called.  The call goes through our Avaya IP Office PBX,  The DID 
> information is sent to the modem via DTMF and picked up by HylaFAX as 
> callerID information and routed to the proper mailbox.
>
> The problem is the callid0 value is right about 85% of the time.  The 
> other 15% of the time, instead of getting 4344, I am getting: 444, 34, 
> 44, 434, 344 or 43.  This doesn't appear to be effected by 
> "<delay:100>" in the device's config file.
>
> I know this is the Enterprise version of HylaFAX and I fully expect to 
> contact the ifax guys with this, but first I wanted to run it through 
> here in case someone has seen it before and knew it to be a modem 
> firmware issue, a configuration issue in IP Office, timing or even 
> could suggest ways to narrow it down.
>
> Server version: HylaFAX Enterprise Version 2.4.3 (hylafax-enterprise 
> 2.4.3-1rhel4)
> OS: CentOS 4.6
> Kernel: 2.6.9-67.0.7.ELSmp
> Modem: RockForce Quatro+ board Rev 1.2

To the best of my knowledge there are no known cases where DTMF 
detection is failing at all on the RockForce QUATRO+ Rev. 1.2 fax boards.

Thanks,

Lee.

--
*Lee Howard*
*Mainpine, Inc. Support Manager*
Tel: +1 866 363 6680 ext 4 | Fax: +1 360 462 8160
lee.howard@xxxxxxxxxxxx | www.mainpine.com


____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*