Re: [hylafax-users] Modem gets wedged after receiving a fax

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Nacef L wrote:
> I have recently installed hylafax on a server at my office. It is
> running well for sending and receiving. Although sometimes during
> receiving a fax the transmission is stopped and the modem can't
> recover from it. So my hylafax server keeps waiting for modm to get
> ready and faxgetty after three failing retries reports that the modem
> is wedged.
> I am forced then to turn off/on my modem and it continues working nomally.
> Jan 08 11:51:39.64: [ 3743]: RECV received frame number 12
> Jan 08 11:51:39.83: [ 3743]: Bad HDLC terminating flag received.
> Jan 08 11:52:39.83: [ 3743]: Timeout awaiting synchronization sequence
> Jan 08 11:52:39.83: [ 3743]: Bad HDLC terminating flag received.
> Jan 08 11:53:39.00: [ 3743]: Timeout awaiting synchronization sequence
> Jan 08 11:53:39.00: [ 3743]: Bad HDLC terminating flag received.
> Jan 08 11:54:39.00: [ 3743]: Timeout awaiting synchronization sequence
> Jan 08 11:54:39.00: [ 3743]: Bad HDLC terminating flag received.
> Jan 08 11:55:39.00: [ 3743]: Timeout awaiting synchronization sequence
> Jan 08 11:55:39.00: [ 3743]: Bad HDLC terminating flag received.
> Jan 08 11:56:39.00: [ 3743]: Timeout awaiting synchronization sequence
> Jan 08 11:56:39.00: [ 3743]: MODEM input buffering disabled
> Jan 08 11:57:09.00: [ 3743]: MODEM TIMEOUT: reading from modem
> Jan 08 11:57:09.00: [ 3743]: <-- data [1]
> Jan 08 11:57:09.20: [ 3743]: MODEM TIMEOUT: reading line from modem
> Jan 08 11:57:09.20: [ 3743]: MODEM <Timeout>
> Jan 08 11:57:09.20: [ 3743]: Timeout waiting for Phase C carrier drop. {E154}
> Jan 08 11:57:09.20: [ 3743]: RECV: 3328 bytes of data, 354 total lines
> Jan 08 11:57:09.20: [ 3743]: RECV keeping unconfirmed page
> Jan 08 11:57:09.20: [ 3743]: RECV FAX (000000120): from 00216xxxxxxxx, page 1 in 5:46, INF, 7.7 line/mm, 2-D MMR, 14400 bit/s
> Jan 08 11:57:10.21: [ 3743]: RECV FAX (000000120): recvq/fax000000037.tif from 00216xxxxxxxx, subaddress <unspecified>, 1 pages in 5:46
> Jan 08 11:57:10.21: [ 3743]: RECV FAX: Timeout waiting for Phase C carrier drop. {E154}
> Jan 08 11:57:10.21: [ 3743]: <-- [9:AT+FRS=7\r]
> Jan 08 11:57:40.21: [ 3743]: MODEM TIMEOUT: reading line from modem
> Jan 08 11:57:40.21: [ 3743]: MODEM <Timeout>
> Jan 08 11:57:40.21: [ 3743]: Failure to receive silence (synchronization failure). {E100}
> Jan 08 11:57:40.21: [ 3743]: <-- data [1]
> Jan 08 11:57:40.41: [ 3743]: MODEM TIMEOUT: reading line from modem
> Jan 08 11:57:40.41: [ 3743]: MODEM <Timeout>
> Jan 08 11:57:40.41: [ 3743]: <-- [9:AT+FTH=3\r]
> Jan 08 11:57:47.96: [ 3743]: --> [0:]
> Jan 08 11:57:47.96: [ 3743]: MODEM TIMEOUT: sending HDLC frame

According to both your description and this log... the modem has 
crashed.  And the only way to recover does appear to be power-cycling 
the modem.  Look for a firmware update for the modem or replace the 
modem with something else (not this make/model).

Thanks,

Lee.


____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*