[hylafax-users] T1 timeout - no answer

[Will Parkinson <wil@xxxxxxxxxxxxxxxxxxxxx>]

Hi All,

My hylafax installation has been working pretty well, although lately there have been a few cases of a fax not being received.  Below is a typical error log:

Nov 11 04:23:33.78: [ 5991]: SESSION BEGIN 000000307 6170733987000
Nov 11 04:23:33.78: [ 5991]: HylaFAX (tm) Version 4.3.1
Nov 11 04:23:33.78: [ 5991]: <-- [4:ATA\r]
Nov 11 04:23:36.60: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:36.60: [ 5991]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS0'
Nov 11 04:23:36.60: [ 5991]: RECV FAX: begin
Nov 11 04:23:36.60: [ 5991]: <-- data [32]
Nov 11 04:23:36.60: [ 5991]: <-- data [2]
Nov 11 04:23:37.56: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:37.56: [ 5991]: <-- data [23]
Nov 11 04:23:37.56: [ 5991]: <-- data [2]
Nov 11 04:23:37.96: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:37.96: [ 5991]: <-- data [13]
Nov 11 04:23:37.96: [ 5991]: <-- data [2]
Nov 11 04:23:38.27: [ 5991]: --> [2:OK]
Nov 11 04:23:38.27: [ 5991]: <-- [9:AT+FRH=3\r]
Nov 11 04:23:45.27: [ 5991]: --> [0:]
Nov 11 04:23:45.27: [ 5991]: MODEM <Empty line>
Nov 11 04:23:45.27: [ 5991]: <-- data [1]
Nov 11 04:23:45.30: [ 5991]: --> [2:OK]
Nov 11 04:23:45.30: [ 5991]: DELAY 1500 ms
Nov 11 04:23:46.01: [ 5991]: <-- [9:AT+FTH=3\r]
Nov 11 04:23:46.04: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:46.04: [ 5991]: <-- data [32]
Nov 11 04:23:46.04: [ 5991]: <-- data [2]
Nov 11 04:23:47.00: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:47.00: [ 5991]: <-- data [23]
Nov 11 04:23:47.00: [ 5991]: <-- data [2]
Nov 11 04:23:47.40: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:47.40: [ 5991]: <-- data [13]
Nov 11 04:23:47.40: [ 5991]: <-- data [2]
Nov 11 04:23:47.71: [ 5991]: --> [2:OK]
Nov 11 04:23:47.71: [ 5991]: <-- [9:AT+FRH=3\r]
Nov 11 04:23:54.71: [ 5991]: --> [0:]
Nov 11 04:23:54.71: [ 5991]: MODEM <Empty line>
Nov 11 04:23:54.71: [ 5991]: <-- data [1]
Nov 11 04:23:54.74: [ 5991]: --> [2:OK]
Nov 11 04:23:54.74: [ 5991]: DELAY 1500 ms
Nov 11 04:23:55.46: [ 5991]: <-- [9:AT+FTH=3\r]
Nov 11 04:23:55.48: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:55.48: [ 5991]: <-- data [32]
Nov 11 04:23:55.48: [ 5991]: <-- data [2]
Nov 11 04:23:56.45: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:56.45: [ 5991]: <-- data [23]
Nov 11 04:23:56.45: [ 5991]: <-- data [2]
Nov 11 04:23:56.84: [ 5991]: --> [7:CONNECT]
Nov 11 04:23:56.84: [ 5991]: <-- data [13]
Nov 11 04:23:56.84: [ 5991]: <-- data [2]
Nov 11 04:23:57.15: [ 5991]: --> [2:OK]
Nov 11 04:23:57.15: [ 5991]: <-- [9:AT+FRH=3\r]
Nov 11 04:24:04.16: [ 5991]: --> [0:]
Nov 11 04:24:04.16: [ 5991]: MODEM <Empty line>
Nov 11 04:24:04.16: [ 5991]: <-- data [1]
Nov 11 04:24:04.18: [ 5991]: --> [2:OK]
Nov 11 04:24:04.18: [ 5991]: DELAY 1500 ms
Nov 11 04:24:04.90: [ 5991]: <-- [9:AT+FTH=3\r]
Nov 11 04:24:04.92: [ 5991]: --> [7:CONNECT]
Nov 11 04:24:04.92: [ 5991]: <-- data [32]
Nov 11 04:24:04.92: [ 5991]: <-- data [2]
Nov 11 04:24:05.89: [ 5991]: --> [7:CONNECT]
Nov 11 04:24:05.89: [ 5991]: <-- data [23]
Nov 11 04:24:05.89: [ 5991]: <-- data [2]
Nov 11 04:24:06.28: [ 5991]: --> [7:CONNECT]
Nov 11 04:24:06.28: [ 5991]: <-- data [13]
Nov 11 04:24:06.28: [ 5991]: <-- data [2]
Nov 11 04:24:06.59: [ 5991]: --> [2:OK]
Nov 11 04:24:06.59: [ 5991]: <-- [9:AT+FRH=3\r]
Nov 11 04:24:13.60: [ 5991]: --> [0:]
Nov 11 04:24:13.60: [ 5991]: MODEM <Empty line>
Nov 11 04:24:13.60: [ 5991]: <-- data [1]
Nov 11 04:24:13.62: [ 5991]: --> [2:OK]
Nov 11 04:24:13.62: [ 5991]: DELAY 1500 ms
Nov 11 04:24:14.34: [ 5991]: <-- [9:AT+FTH=3\r]
Nov 11 04:24:14.36: [ 5991]: --> [7:CONNECT]
Nov 11 04:24:14.36: [ 5991]: <-- data [32]
Nov 11 04:24:14.36: [ 5991]: <-- data [2]
Nov 11 04:24:15.33: [ 5991]: --> [7:CONNECT]
Nov 11 04:24:15.33: [ 5991]: <-- data [23]
Nov 11 04:24:15.33: [ 5991]: <-- data [2]
Nov 11 04:24:15.72: [ 5991]: --> [7:CONNECT]
Nov 11 04:24:15.72: [ 5991]: <-- data [13]
Nov 11 04:24:15.72: [ 5991]: <-- data [2]
Nov 11 04:24:16.03: [ 5991]: --> [2:OK]
Nov 11 04:24:16.03: [ 5991]: <-- [9:AT+FRH=3\r]
Nov 11 04:24:23.04: [ 5991]: --> [0:]
Nov 11 04:24:23.04: [ 5991]: MODEM <Empty line>
Nov 11 04:24:23.04: [ 5991]: <-- data [1]
Nov 11 04:24:23.07: [ 5991]: --> [2:OK]
Nov 11 04:24:23.07: [ 5991]: RECV FAX: No answer (T.30 T1 timeout)
Nov 11 04:24:23.07: [ 5991]: RECV FAX: end
Nov 11 04:24:23.07: [ 5991]: SESSION END


I've googled this and everything, and it seems like a common problem, but nobody seems to have found an answer.  Just wondering if somebody has found the answer yet or can point me in the right direction.

I am running hylafax on Ubuntu 7.04 With a Flex 56K V.90 external modem, with the fax phone line on the same line as our ADSL connection through a DSL phone line splitter / filter thingy. Also, i'm in Australia if that makes any difference.

Here is my config.ttyS0 file :


#
# Configuration for a Rockwell RC288DPi-based Class 1 modem.
#    Hayes Optima 28800        firmware rev ???
#    Microcom DeskPorte 28.8S    firmware rev V1.100K-V34_DS
#    PPI PM288FXMT        firmware rev 1.57
#
# Note that the modem does not lock the line rate for fax
# receive (at least not the PM288FXMT); but not sure whether
# current flow control settings are maintained or if it
# switches to XON/XOFF (testing host was too fast to see).
#
#
CountryCode:            61
AreaCode:               7
FAXNumber:              0733987000
LongDistancePrefix:     1
InternationalPrefix:    011
DialStringRules:        etc/dialrules
ServerTracing:          1
SessionTracing:         11
RecvFileMode:           0600
LogFileMode:            0600
DeviceMode:             0600
RingsBeforeAnswer:      1
SpeakerVolume:          off
GettyArgs:              "-h %l dx_%s"
LocalIdentifier:        "OfficeFax"
TagLineFont:            etc/lutRS18.pcf
TagLineFormat:          "From %%l|%c|Page %%P of %%T"
MaxRecvPages:           25
#
#
# Modem-related stuff: should reflect modem command interface
# and hardware connection/cabling (e.g. flow control).
#
ModemType:            Class1        # use this to supply a hint
ModemRate:            19200         # rate for DCE-DTE communication
ModemFlowControl:     rtscts        # default
#
ModemNoFlowCmd:       AT&K0        # setup no flow control
ModemHardFlowCmd:     AT&K3        # setup hardware flow control
ModemSoftFlowCmd:     AT&K4        # setup software flow control
ModemSetupDTRCmd:     AT&D2        # setup so DTR drop resets modem
ModemSetupDCDCmd:     AT&C1        # setup so DCD reflects carrier (or not)
#
ModemMfrQueryCmd:     !Rockwell
ModemModelQueryCmd:   !RC288DPi
ModemRevQueryCmd:     ATI3        # product information
#
ModemDialCmd:         ATDT%s      # T for tone dialing



Any help would be much appreciated.

Cheers

Will