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[hylafax-users] Still having disconnects after PPS



Two weeks ago I posted here that a server was having problems negotiating with remote fax machines. Customers were getting several copies of the same fax because after a few pages the handshake would fail and retransmission took place until ultimately timing out after X number of retries. I had upgraded to HylaFAX 4.x and someone suggested I go to 5.1.8. I did that this weekend and am still experiencing failures that look the same. See log of one such failure below:

Sep 17 15:30:39.45: [30787]: SESSION BEGIN 000033340 +15704595641
Sep 17 15:30:39.45: [30787]: HylaFAX (tm) Version 5.1.8
Sep 17 15:30:39.45: [30787]: SEND FAX: JOB 24450 DEST 1-570-459-5641 COMMID 000033340 DEVICE '/dev/ttyS0' FROM 'pick <removed>' USER pick
Sep 17 15:30:39.45: [30787]: <-- [12:AT+FCLASS=1\r]
Sep 17 15:30:39.59: [30787]: --> [2:OK]
Sep 17 15:30:39.59: [30787]: DIAL 15704595641
Sep 17 15:30:39.59: [30787]: <-- [16:ATDT15704595641\r]
Sep 17 15:31:04.85: [30787]: --> [7:CONNECT]
Sep 17 15:31:06.78: [30787]: --> [2:OK]
Sep 17 15:31:06.78: [30787]: REMOTE NSF "00 00 11 80 00 8A 49 10 43 45 4E 54 52 41 4C 20 54 4F 4F 4C 20 53 55 50 00 8B 00 80 80 80 00"
Sep 17 15:31:06.78: [30787]: NSF remote fax equipment: Canon Laser Class 9000 Series
Sep 17 15:31:06.78: [30787]: NSF remote station ID: "CENTRAL TOOL SUP"
Sep 17 15:31:06.78: [30787]: <-- [9:AT+FRH=3\r]
Sep 17 15:31:06.80: [30787]: --> [7:CONNECT]
Sep 17 15:31:07.47: [30787]: --> [2:OK]
Sep 17 15:31:07.47: [30787]: REMOTE CSI "5704595641"
Sep 17 15:31:07.47: [30787]: <-- [9:AT+FRH=3\r]
Sep 17 15:31:07.49: [30787]: --> [7:CONNECT]
Sep 17 15:31:07.79: [30787]: --> [2:OK]
Sep 17 15:31:07.79: [30787]: REMOTE best rate 33600 bit/s
Sep 17 15:31:07.79: [30787]: REMOTE max A4 page width (215 mm)
Sep 17 15:31:07.79: [30787]: REMOTE max unlimited page length
Sep 17 15:31:07.79: [30787]: REMOTE best vres 15.4 line/mm
Sep 17 15:31:07.79: [30787]: REMOTE format support: MH, MR, MMR
Sep 17 15:31:07.79: [30787]: REMOTE supports T.30 Annex A, 256-byte ECM
Sep 17 15:31:07.79: [30787]: REMOTE best 10 ms/scanline
Sep 17 15:31:07.79: [30787]: USE 14400 bit/s
Sep 17 15:31:07.79: [30787]: USE error correction mode
Sep 17 15:31:07.79: [30787]: SEND file "docq/doc24454.ps;f1"
Sep 17 15:31:07.79: [30787]: USE A4 page width (215 mm)
Sep 17 15:31:07.79: [30787]: USE unlimited page length
Sep 17 15:31:07.79: [30787]: USE 7.7 line/mm
Sep 17 15:31:07.79: [30787]: USE 2-D MMR
Sep 17 15:31:07.79: [30787]: USE 0 ms/scanline
Sep 17 15:31:07.79: [30787]: SEND training at v.17 14400 bit/s
Sep 17 15:31:07.79: [30787]: <-- [9:AT+FRS=7\r]
Sep 17 15:31:07.90: [30787]: --> [2:OK]
Sep 17 15:31:07.90: [30787]: <-- [9:AT+FTH=3\r]
Sep 17 15:31:08.10: [30787]: --> [7:CONNECT]
Sep 17 15:31:08.13: [30787]: --> [7:CONNECT]
Sep 17 15:31:10.10: [30787]: --> [2:OK]
Sep 17 15:31:10.10: [30787]: <-- [9:AT+FTS=7\r]
Sep 17 15:31:10.18: [30787]: --> [2:OK]
Sep 17 15:31:10.18: [30787]: <-- [11:AT+FTM=145\r]
Sep 17 15:31:11.66: [30787]: --> [7:CONNECT]
Sep 17 15:31:13.19: [30787]: --> [2:OK]
Sep 17 15:31:13.19: [30787]: <-- [9:AT+FRS=1\r]
Sep 17 15:31:13.22: [30787]: --> [2:OK]
Sep 17 15:31:13.22: [30787]: <-- [9:AT+FRH=3\r]
Sep 17 15:31:13.65: [30787]: --> [7:CONNECT]
Sep 17 15:31:14.57: [30787]: --> [2:OK]
Sep 17 15:31:14.57: [30787]: TRAINING succeeded
Sep 17 15:31:14.57: [30787]: SEND begin page
Sep 17 15:31:14.61: [30787]: SEND EOFB
Sep 17 15:31:14.61: [30787]: SEND send frame number 0
Sep 17 15:31:14.61: [30787]: SEND send frame number 1
Sep 17 15:31:14.61: [30787]: SEND send frame number 2
Sep 17 15:31:14.61: [30787]: SEND send frame number 3
Sep 17 15:31:14.61: [30787]: SEND send frame number 4
Sep 17 15:31:14.61: [30787]: SEND send frame number 5
Sep 17 15:31:14.61: [30787]: SEND send frame number 6
Sep 17 15:31:14.61: [30787]: SEND send frame number 7
Sep 17 15:31:14.61: [30787]: SEND send frame number 8
Sep 17 15:31:14.61: [30787]: SEND send frame number 9
Sep 17 15:31:14.61: [30787]: SEND send frame number 10
Sep 17 15:31:14.61: [30787]: SEND send frame number 11
Sep 17 15:31:14.61: [30787]: SEND send frame number 12
Sep 17 15:31:14.61: [30787]: SEND send frame number 13
Sep 17 15:31:14.61: [30787]: SEND send frame number 14
Sep 17 15:31:14.61: [30787]: SEND send frame number 15
Sep 17 15:31:14.61: [30787]: SEND send frame number 16
Sep 17 15:31:14.61: [30787]: SEND send frame number 17
Sep 17 15:31:14.61: [30787]: SEND send frame number 18
Sep 17 15:31:14.61: [30787]: SEND send frame number 19
Sep 17 15:31:14.61: [30787]: SEND send frame number 20
Sep 17 15:31:14.61: [30787]: SEND send frame number 21
Sep 17 15:31:14.61: [30787]: SEND send frame number 22
Sep 17 15:31:14.61: [30787]: SEND send frame number 23
Sep 17 15:31:14.61: [30787]: SEND send frame number 24
Sep 17 15:31:14.61: [30787]: SEND send frame number 25
Sep 17 15:31:14.61: [30787]: SEND send frame number 26
Sep 17 15:31:14.61: [30787]: SEND send frame number 27
Sep 17 15:31:14.61: [30787]: SEND send frame number 28
Sep 17 15:31:14.61: [30787]: SEND send frame number 29
Sep 17 15:31:14.61: [30787]: SEND send frame number 30
Sep 17 15:31:14.61: [30787]: SEND send frame number 31
Sep 17 15:31:14.61: [30787]: SEND send frame number 32
Sep 17 15:31:14.61: [30787]: SEND send frame number 33
Sep 17 15:31:14.61: [30787]: SEND send frame number 34
Sep 17 15:31:14.61: [30787]: SEND send frame number 35
Sep 17 15:31:14.61: [30787]: SEND send frame number 36
Sep 17 15:31:14.61: [30787]: SEND send frame number 37
Sep 17 15:31:14.61: [30787]: SEND send frame number 38
Sep 17 15:31:14.61: [30787]: SEND send frame number 39
Sep 17 15:31:14.62: [30787]: SEND send frame number 40
Sep 17 15:31:14.62: [30787]: SEND send frame number 41
Sep 17 15:31:14.62: [30787]: SEND send frame number 42
Sep 17 15:31:14.62: [30787]: SEND send frame number 43
Sep 17 15:31:14.62: [30787]: SEND send frame number 44
Sep 17 15:31:14.62: [30787]: SEND send frame number 45
Sep 17 15:31:14.62: [30787]: SEND send frame number 46
Sep 17 15:31:14.62: [30787]: SEND send frame number 47
Sep 17 15:31:14.62: [30787]: SEND send frame number 48
Sep 17 15:31:14.62: [30787]: SEND send frame number 49
Sep 17 15:31:14.62: [30787]: SEND send frame number 50
Sep 17 15:31:14.62: [30787]: SEND send frame number 51
Sep 17 15:31:14.62: [30787]: SEND send frame number 52
Sep 17 15:31:14.62: [30787]: SEND send frame number 53
Sep 17 15:31:14.62: [30787]: SEND send frame number 54
Sep 17 15:31:14.62: [30787]: SEND send frame number 55
Sep 17 15:31:14.62: [30787]: SEND send frame number 56
Sep 17 15:31:14.62: [30787]: SEND send frame number 57
Sep 17 15:31:14.62: [30787]: SEND send frame number 58
Sep 17 15:31:14.62: [30787]: SEND send frame number 59
Sep 17 15:31:14.62: [30787]: SEND send frame number 60
Sep 17 15:31:14.62: [30787]: SEND send frame number 61
Sep 17 15:31:14.62: [30787]: SEND send frame number 62
Sep 17 15:31:14.62: [30787]: SEND send frame number 63
Sep 17 15:31:14.62: [30787]: <-- [9:AT+FRS=7\r]
Sep 17 15:31:14.72: [30787]: --> [2:OK]
Sep 17 15:31:14.72: [30787]: <-- [11:AT+FTM=146\r]
Sep 17 15:31:14.98: [30787]: --> [7:CONNECT]
Sep 17 15:31:25.12: [30787]: --> [2:OK]
Sep 17 15:31:25.12: [30787]: <-- [9:AT+FTS=9\r]
Sep 17 15:31:25.23: [30787]: --> [2:OK]
Sep 17 15:31:25.23: [30787]: <-- [9:AT+FTH=3\r]
Sep 17 15:31:25.39: [30787]: --> [7:CONNECT]
Sep 17 15:31:26.67: [30787]: --> [2:OK]
Sep 17 15:31:26.67: [30787]: SEND send PPS (partial page signal)
Sep 17 15:31:26.67: [30787]: SEND send EOP (no more pages or documents)
Sep 17 15:31:26.67: [30787]: <-- [9:AT+FRH=3\r]
Sep 17 15:31:26.80: [30787]: --> [10:NO CARRIER]
Sep 17 15:31:26.80: [30787]: MODEM No carrier
Sep 17 15:31:26.80: [30787]: <-- [9:AT+FTH=3\r]
Sep 17 15:31:27.00: [30787]: --> [7:CONNECT]
Sep 17 15:31:28.28: [30787]: --> [2:OK]
Sep 17 15:31:28.28: [30787]: SEND send PPS (partial page signal)
Sep 17 15:31:28.28: [30787]: SEND send EOP (no more pages or documents)
Sep 17 15:31:28.28: [30787]: <-- [9:AT+FRH=3\r]
Sep 17 15:31:28.40: [30787]: --> [10:NO CARRIER]
Sep 17 15:31:28.40: [30787]: MODEM No carrier
Sep 17 15:31:28.40: [30787]: <-- [9:AT+FTH=3\r]
Sep 17 15:31:28.60: [30787]: --> [7:CONNECT]
Sep 17 15:31:29.88: [30787]: --> [2:OK]
Sep 17 15:31:29.88: [30787]: SEND send PPS (partial page signal)
Sep 17 15:31:29.88: [30787]: SEND send EOP (no more pages or documents)
Sep 17 15:31:29.88: [30787]: <-- [9:AT+FRH=3\r]
Sep 17 15:31:30.00: [30787]: --> [10:NO CARRIER]
Sep 17 15:31:30.00: [30787]: MODEM No carrier
Sep 17 15:31:30.00: [30787]: No response to PPS repeated 3 times. {E147}
Sep 17 15:31:30.00: [30787]: SEND end page
Sep 17 15:31:30.00: [30787]: SEND: No response to PPS repeated 3 times. {E147}; Giving up after 3 attempts to send same page "docq/doc24454.ps;f1", dirnum 0
Sep 17 15:31:30.00: [30787]: <-- [9:AT+FRS=7\r]
Sep 17 15:31:31.39: [30787]: --> [2:OK]
Sep 17 15:31:31.39: [30787]: <-- [9:AT+FTH=3\r]
Sep 17 15:31:31.59: [30787]: --> [7:CONNECT]
Sep 17 15:31:32.77: [30787]: --> [2:OK]
Sep 17 15:31:33.78: [30787]: <-- [5:ATH0\r]
Sep 17 15:31:34.02: [30787]: --> [2:OK]
Sep 17 15:31:34.02: [30787]: SESSION END



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