[hylafax-users] Job not sent - conversion script not found

["Joe acquisto" <joea@xxxxxxxxxxxxxxx>]

After months of virtually perfect operation, suddenly getting a failure sending a particular type of FAX (an invoice, as it happens).

I am remote from the site, and attempting to gather more infor via email and phone, but this is what I have so far, only the error info:

*********************************************************************8
>>> Unix-to-Unix CoPy system <xxx@xxxxxxxxxxxxxx> 6/18/2007 9:15 PM >>>
Your facsimile job to nnnnnnnn was not sent because
the document conversion script was not found.

    ---- Unsent job status ----

      Destination: nnnnnnnnnnn
            JobID: 2544
          GroupID: 2544
           Sender: xxxxxxxxxxx
         Mailaddr: xxxxxxxxxxxxxxxx
   Submitted From: 192.168.0.8
       Page Width: 200 (mm)
      Page Length: 264 (mm)
       Resolution: 98 (lpi)
           Status: Unrecoverable error: undefined in PrtVMMsg
Operand stack:
 2026328

Unexpected interpreter error -21.
Error object: (d84)name(0x8a053c8#4805)PrtVMMsg
Operand stack at 0x894a500:
0x893eb54: 0x0b int --F------ 0x0001 0x001eeb58 = 2026328
Execution stack at 0x894a4c4:
0x89404bc: 0x0f oper --F---e-- 0x0000 0x080c20c0 = %interp_exit
0x89404c4: 0x0d name --S---e-- 0x0330 0x0892ad14 = .runexec2
0x89404cc: 0x03 file --G-rx--- 0x0001 0x08a52a1c
0x89404d4: 0x05 mpry --G-rxe-- 0x0006 0x08981296
0x89404dc: 0x0e null --F---e-- 0x0003 0x080ce360
0x89404e4: 0x0e null --F------ 0x0892 0xbfffefb0
0x89404ec: 0x0b int --F------ 0x0000 0x00000002 = 2
0x89404f4: 0x0f oper --F---e-- 0x0000 0x080ce2f0 = %stopped_push
0x89404fc: 0x03 file --G-rxe-- 0x0001 0x08a52a1c
0x8940504: 0x05 mpry --G-rxe-- 0x0002 0x08981a5c
0x894050c: 0x06 spry --G-rxe-- 0x0002 0x08981a0a
0x8940514: 0x04 arry --L-rxe-- 0x0003 0x08a58388
0x894051c: 0x04 arry --L-rxe-- 0x0010 0x08a582ac
0x8940524: 0x05 mpry --G-rxe-- 0x0039 0x08981e1a
Dictionary stack at 0x894a46c:
0x894a15c: 0x02 dict --Gwrx--- 0x0000 0x0892e8bc
0x894a164: 0x02 dict --Gwrx--- 0x0000 0x08997e98
0x894a16c: 0x02 dict --Lwrx--- 0x0000 0x08939514
0x894a174: 0x02 dict --Gwrx--- 0x0000 0x0892e8bc
0x894a17c: 0x02 dict --Lwrx--- 0x0000 0x0893a124
0x894a184: 0x02 dict --Lwrx--- 0x0000 0x08a4bd34
/bin/cat: write error: Broken pipe

          Dialogs: 0 (exchanges with remote device)
            Dials: 0 (consecutive failed calls to destination)
            Calls: 0 (total phone calls placed)
            Pages: 0 (pages transmitted)
         TotPages: 0 (total pages to transmit)
         Attempts: 0 (attempts to send current page)
           Dirnum: 0 (directory of next page to send)

    ---- Documents submitted for transmission ----

The following documents were submitted for transmission and are
available on the server for reuse until they are automatically
purged when this job is removed. Documents may also be manually
removed using the faxrm command; consult faxrm(1) for information.

Filename                 Size Type
docq/cover2544         222395 PostScript
docq/doc3942.ps.2544  3718637 PostScript
**********************************************************

I suspect a recent software change, in the invoicing area, but I cannot confirm this.

Any insight?

joe a.


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