Re: [hylafax-users] [hylafax-devel] Re: faxing to foreign countries

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Moritz,

One other thing... don't you need some other digits preceding the country
code when calling France from Germany ?

In the UK ATDT33388862xxx would be ATDT0033388862xxx

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com


-----Original Message-----
From: hylafax-devel-bounce@xxxxxxxxxxx
[mailto:hylafax-devel-bounce@xxxxxxxxxxx] On Behalf Of Andrew Rinaldi
Sent: 24 May 2007 18:08
To: 'Moritz Winterberg'
Cc: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
Subject: [hylafax-devel] Re: [hylafax-users] faxing to foreign countries

Moritz,

Have you tried calling the number in your timeout case from a cell phone ?
If you do I suspect that you will find that a fax machine answers.  Have you
examined the asterisk logs in detail ?

Once you are convinced that your Telco system is working correctly then you
may want to look at the part that the Eicon card is playing in this.... my
suggestion is that you employ the services of the Eicon experts - iFAX.

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: moritz.winterberg@xxxxxxxxx [mailto:moritz.winterberg@xxxxxxxxx] On
Behalf Of Moritz Winterberg
Sent: 24 May 2007 16:33
To: andrew.rinaldi@xxxxxxxxxxxx
Cc: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
Subject: Re: [hylafax-users] faxing to foreign countries

lets try to get a little more into it as Aidan suggested:

When splitting up the errors I find around

20% of "unspecified Transmit Phase B|C|D errors (E219,E228 and E236)
10% No answer from Remote (E003)
12 % BUSY (E001)
25 % No carrier detected (not routeable/ false number ?) (E002)
25 % No answer (T.30 T1 timeout)   (E218)

the rest is split up into various otheer and may be ignored for now..

For me it seems the most intersting are the Transmit  Phase errors and
the T.30 Timeouts.

here is a typical log example for the Timeout case..

Mai 24 15:16:52.59: [27322]: SESSION BEGIN 000003905 +33388862xxx
Mai 24 15:16:52.59: [27322]: HylaFAX (tm) Version 5.1.4
Mai 24 15:16:52.59: [27322]: SEND FAX: JOB 1246 DEST 33388862xxx
COMMID 000003905 DEVICE '/dev/ttyds27' FRO
M 'root <L<F6>ffler - Heidl>' USER root
Mai 24 15:16:52.59: [27322]: STATE CHANGE: RUNNING -> SENDING
Mai 24 15:16:52.59: [27322]: Apply DialString rules to "33388862xxx"
Mai 24 15:16:52.59: [27322]: --> return result "33388862xxx"
Mai 24 15:16:52.59: [27322]: <-- [10:AT+FBOR=0\r]
Mai 24 15:16:52.59: [27322]: --> [2:OK]
Mai 24 15:16:52.59: [27322]: <-- [3:AT\r]
Mai 24 15:16:52.59: [27322]: --> [2:OK]
Mai 24 15:16:52.59: [27322]: <-- [10:AT+FBUG=1\r]
Mai 24 15:16:52.59: [27322]: --> [2:OK]
Mai 24 15:16:52.59: [27322]: <-- [24:AT+FDCC=7,D,2,2,0,2,0,0\r]
Mai 24 15:16:52.59: [27322]: --> [2:OK]
Mai 24 15:16:52.59: [27322]: <-- [14:AT+IO31133479\r]
Mai 24 15:16:52.59: [27322]: --> [2:OK]
Mai 24 15:16:52.59: [27322]: DIAL 33388862764
Mai 24 15:16:52.59: [27322]: <-- [16:ATDT33388862xxx\r]
Mai 24 15:17:08.80: [27322]: --> [9:+FHNG: 11]
Mai 24 15:17:08.80: [27322]: REMOTE HANGUP: No answer (T.30 T1
timeout) (code 11)
Mai 24 15:17:08.80: [27322]: SEND FAILED: JOB 1246 DEST 33388862xxx
ERR No answer (T.30 T1 timeout) {E218}
Mai 24 15:17:08.80: [27322]: SEND FAILED: JOB 1246 DEST 33388862xxx
ERR No answer (T.30 T1 timeout) {E218};
 too many attempts to dial
Mai 24 15:17:09.80: [27322]: <-- [5:ATH0\r]
Mai 24 15:17:09.80: [27322]: --> [2:OK]
Mai 24 15:17:09.80: [27322]: MODEM set DTR OFF
Mai 24 15:17:09.80: [27322]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Mai 24 15:17:09.80: [27322]: SESSION END
~



On 5/24/07, Moritz Winterberg <winterberg@xxxxxxxxxx> wrote:
> yes, it happens a lot but why only on foreign destinations ? Anyway
> I'll ask the asterisk admin to check for the routing thats a good
> hint..
>
> On 5/24/07, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> > Moritz,
> >
> > If the users fax machine did not ring AND your log says no answer then
I'd
> > take a careful look at the asterisk logs to see where this call was
routed.
> > I'd also suggest that you try calling the users number manually using
your
> > cell phone to see if it rings.  'Foreign' numbers and networks are not
> > unreliable and the biggest clue to this being your issue is that it
happens
> > 'a lot'.
> >
> > Regards
> >
> > ANDREW RINALDI
> > Mainpine Limited - Support
> > USA +1 503 822 9944| Asia/Europe +44 1225 869439
> > andrew.rinaldi@xxxxxxxxxxxx| www.mainpine.com
> >
> >
> > -----Original Message-----
> > From: moritz.winterberg@xxxxxxxxx [mailto:moritz.winterberg@xxxxxxxxx]
On
> > Behalf Of Moritz Winterberg
> > Sent: 24 May 2007 14:06
> > To: andrew.rinaldi@xxxxxxxxxxxx
> > Cc: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
> > Subject: Re: [hylafax-users] faxing to foreign countries
> >
> > Well for example I have some users that try to send faxes to foreign
> > countries and they tell me they are sitting beside their faxmachines
> > and nothing happens while my logfile tells me that there was no
> > answer. Which sounds to me as if the remote did not recognize my fax
> > indication signal somehow ? Maybe due to bad line quality or so.
> >
> > My setup is as following:
> > Debian Linux (Etch) with hylafax+ 5.1.4 and Eicon Diva Server PRI card
> > connected to Digium Pri on another machine running asterisk. The
> > asterisk Gateway will do some accounting and forward calls to the
> > PSTN.
> >
> > On 5/24/07, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> > > Moritz,
> > >
> > > So, how do you know that the 50% of fax's that 'fail' in foreign
countries
> > > are not voice, busy, or wrong numbers ?  To be honest I'm not really
sure
> > > what you are asking now... maybe you could be more specific ?
> > >
> > > If you define 'failure' as relating to a fax call (i.e. two fax
devices
> > > attempt to communicate) then you can expect rates below 1%.
> > >
> > > Regards
> > >
> > > ANDREW RINALDI
> > > Mainpine Limited - Support
> > > USA +1 503 822 9944| Asia/Europe +44 1225 869439
> > > andrew.rinaldi@xxxxxxxxxxxx| www.mainpine.com
> > >
> > > -----Original Message-----
> > > From: moritz.winterberg@xxxxxxxxx [mailto:moritz.winterberg@xxxxxxxxx]
On
> > > Behalf Of Moritz Winterberg
> > > Sent: 24 May 2007 13:47
> > > To: andrew.rinaldi@xxxxxxxxxxxx
> > > Cc: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
> > > Subject: Re: [hylafax-users] faxing to foreign countries
> > >
> > > Hi Andrew,
> > >
> > > I don't think 20% is that unusual.
> > > You have to consider that several thousand users are using the gateway
> > > and each of them is
> > > faxing to various different destinations. A lot of destinations are
> > > voice numbers, busy during 3 tries or even just wrong numbers.
> > > The only thing I woder about sometimes is the quite considerable
> > > number of Phase D Timeouts. i've already posted to this list about
> > > them including logs but without any result yet.
> > >
> > > Moritz
> > >
> > > On 5/24/07, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> > > > Hi Moritz,
> > > >
> > > > A failure rate of 20% is appalling and you should probably start
looking
> > > at
> > > > that first.  Failure rates below 1% are readily achievable.
> > > >
> > > > Send us details of your setup including HylaFAX version, Diva Cards,
and
> > > > Telco setup.  Also set ServerTracing and SessionTracing to 0xFFF in
your
> > > > config files and post the logs here.
> > > >
> > > > Regards
> > > >
> > > > ANDREW RINALDI
> > > > Mainpine Limited - Support
> > > > USA +1 503 822 9944| Asia/Europe +44 1225 869439
> > > > andrew.rinaldi@xxxxxxxxxxxx| www.mainpine.com
> > > >
> > > > -----Original Message-----
> > > > From: hylafax-users-bounce@xxxxxxxxxxx
> > > > [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Moritz
Winterberg
> > > > Sent: 24 May 2007 11:31
> > > > To: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
> > > > Subject: [hylafax-users] faxing to foreign countries
> > > >
> > > > Hi,
> > > >
> > > > I'm running Web to Fax gateways with hylafax and Eicon Diva Server
> > Cards.
> > > >
> > > > Now when faxing within Germany, my success rate is quite ok (around
80
> > %).
> > > > Faxes to foreign countries do fail more then 50% ? Is this just due
to
> > > > bad line ?
> > > > Could I do somthing here ?
> > > >
> > > > See list for statusrate ordered by first to digits of number dialed
> > > > (49 is germany.. )
> > > >
> > > > Moritz
> > > >
> > > > ----------------------------------------------
> > > > Countrycode  numberoffax  status
> > > >
> > > > 10  3   FAILED
> > > > 11  24  FAILED
> > > > 12  33  DONE
> > > > 12  68  FAILED
> > > > 13  25  DONE
> > > > 13  26  FAILED
> > > > 14  29  DONE
> > > > 14  46  FAILED
> > > > 15  20  DONE
> > > > 15  13  FAILED
> > > > 16  23  DONE
> > > > 16  39  FAILED
> > > > 17  0   NULL
> > > > 17  20  DONE
> > > > 17  37  FAILED
> > > > 18  39  DONE
> > > > 18  69  FAILED
> > > > 19  27  DONE
> > > > 19  27  FAILED
> > > > 20  25  FAILED
> > > > 21  10  DONE
> > > > 21  23  FAILED
> > > > 21  2   PENDING
> > > > 22  2   DONE
> > > > 22  18  FAILED
> > > > 23  7   FAILED
> > > > 24  1   DONE
> > > > 24  16  FAILED
> > > > 25  6   FAILED
> > > > 26  7   DONE
> > > > 26  6   FAILED
> > > > 27  14  DONE
> > > > 27  23  FAILED
> > > > 28  1   FAILED
> > > > 29  5   FAILED
> > > > 30  18  DONE
> > > > 30  20  FAILED
> > > > 31  154 DONE
> > > > 31  75  FAILED
> > > > 32  105 DONE
> > > > 32  63  FAILED
> > > > 33  157 DONE
> > > > 33  102 FAILED
> > > > 34  338 DONE
> > > > 34  391 FAILED
> > > > 34  1   PENDING
> > > > 35  187 DONE
> > > > 35  152 FAILED
> > > > 36  13  DONE
> > > > 36  24  FAILED
> > > > 37  56  DONE
> > > > 37  47  FAILED
> > > > 38  41  DONE
> > > > 38  60  FAILED
> > > > 39  172 DONE
> > > > 39  244 FAILED
> > > > 40  3   DONE
> > > > 40  25  FAILED
> > > > 41  348 DONE
> > > > 41  315 FAILED
> > > > 42  59  DONE
> > > > 42  57  FAILED
> > > > 43  629 DONE
> > > > 43  228 FAILED
> > > > 44  169 DONE
> > > > 44  108 FAILED
> > > > 44  1   PENDING
> > > > 45  26  DONE
> > > > 45  11  FAILED
> > > > 46  38  DONE
> > > > 46  28  FAILED
> > > > 47  2   DONE
> > > > 47  11  FAILED
> > > > 48  92  DONE
> > > > 48  79  FAILED
> > > > 49  54999   DONE
> > > > 49  14860   FAILED
> > > > 50  1   DONE
> > > > 50  19  FAILED
> > > > 51  2   DONE
> > > > 51  4   FAILED
> > > > 52  2   DONE
> > > > 52  6   FAILED
> > > > 53  2   FAILED
> > > > 54  4   DONE
> > > > 54  3   FAILED
> > > > 55  26  DONE
> > > > 55  27  FAILED
> > > > 56  2   DONE
> > > > 57  4   DONE
> > > > 57  7   FAILED
> > > > 58  1   FAILED
> > > > 59  1   DONE
> > > > 59  10  FAILED
> > > > 60  3   DONE
> > > > 60  22  FAILED
> > > > 61  18  DONE
> > > > 61  18  FAILED
> > > > 62  3   DONE
> > > > 62  33  FAILED
> > > > 63  14  FAILED
> > > > 64  3   DONE
> > > > 64  5   FAILED
> > > > 65  8   DONE
> > > > 65  22  FAILED
> > > > 66  6   DONE
> > > > 66  35  FAILED
> > > > 67  1   FAILED
> > > > 68  3   FAILED
> > > > 69  1   DONE
> > > > 69  8   FAILED
> > > > 71  7   FAILED
> > > > 72  11  FAILED
> > > > 73  10  DONE
> > > > 73  21  FAILED
> > > > 74  12  DONE
> > > > 74  58  FAILED
> > > > 75  2   FAILED
> > > > 76  2   FAILED
> > > > 77  1   FAILED
> > > > 78  1   DONE
> > > > 78  8   FAILED
> > > > 79  3   FAILED
> > > > 80  2   FAILED
> > > > 81  32  DONE
> > > > 81  9   FAILED
> > > > 82  5   DONE
> > > > 82  3   FAILED
> > > > 84  4   FAILED
> > > > 85  3   DONE
> > > > 85  25  FAILED
> > > > 86  18  DONE
> > > > 86  71  FAILED
> > > > 87  2   FAILED
> > > > 88  2   DONE
> > > > 88  23  FAILED
> > > > 89  3   FAILED
> > > > 90  33  DONE
> > > > 90  38  FAILED
> > > > 91  1   DONE
> > > > 91  30  FAILED
> > > > 92  7   FAILED
> > > > 93  4   FAILED
> > > > 95  10  FAILED
> > > > 96  3   DONE
> > > > 96  6   FAILED
> > > > 97  34  DONE
> > > > 97  58  FAILED
> > > > 98  6   DONE
> > > > 98  20  FAILED
> > > > 99  1   DONE
> > > > 99  4   FAILED
> > > >
> > > > ____________________ HylaFAX(tm) Users Mailing List
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> > > /dev/null
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sales@xxxxxxxxx*
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> > > --
> > > --
> > >  Moritz Winterberg - winterberg@xxxxxxxxxx
> > >  Telefon: +49 (0)211-63 55 55-36
> > >  Telefax: +49 (0)211-63 55 55-22
> > >
> > >  indigo networks GmbH - Gladbacher Str. 74 - 40219 Düsseldorf
> > >  HRB Düsseldorf 39841 - Geschäftsführer: Thilo Salmon, Tim Mois
> > >  Steuernummer: 133/5838/1589, Umsatzsteuer-ID: DE219349391
> > >
> > >  www.sipgate.de - www.sipgate.at - www.sipgate.co.uk
> > >
> > >
> > >
> >
> >
> > --
> > --
> >  Moritz Winterberg - winterberg@xxxxxxxxxx
> >  Telefon: +49 (0)211-63 55 55-36
> >  Telefax: +49 (0)211-63 55 55-22
> >
> >  indigo networks GmbH - Gladbacher Str. 74 - 40219 Düsseldorf
> >  HRB Düsseldorf 39841 - Geschäftsführer: Thilo Salmon, Tim Mois
> >  Steuernummer: 133/5838/1589, Umsatzsteuer-ID: DE219349391
> >
> >  www.sipgate.de - www.sipgate.at - www.sipgate.co.uk
> >
> >
> >
>
>
> --
> --
>  Moritz Winterberg - winterberg@xxxxxxxxxx
>  Telefon: +49 (0)211-63 55 55-36
>  Telefax: +49 (0)211-63 55 55-22
>
>  indigo networks GmbH - Gladbacher Str. 74 - 40219 Düsseldorf
>  HRB Düsseldorf 39841 - Geschäftsführer: Thilo Salmon, Tim Mois
>  Steuernummer: 133/5838/1589, Umsatzsteuer-ID: DE219349391
>
>  www.sipgate.de - www.sipgate.at - www.sipgate.co.uk
>


-- 
-- 
 Moritz Winterberg - winterberg@xxxxxxxxxx
 Telefon: +49 (0)211-63 55 55-36
 Telefax: +49 (0)211-63 55 55-22

 indigo networks GmbH - Gladbacher Str. 74 - 40219 Düsseldorf
 HRB Düsseldorf 39841 - Geschäftsführer: Thilo Salmon, Tim Mois
 Steuernummer: 133/5838/1589, Umsatzsteuer-ID: DE219349391

 www.sipgate.de - www.sipgate.at - www.sipgate.co.uk



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