Re: [hylafax-users] faxing to foreign countries

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Moritz,

If the users fax machine did not ring AND your log says no answer then I'd
take a careful look at the asterisk logs to see where this call was routed.
I'd also suggest that you try calling the users number manually using your
cell phone to see if it rings.  'Foreign' numbers and networks are not
unreliable and the biggest clue to this being your issue is that it happens
'a lot'.

Regards 

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com


-----Original Message-----
From: moritz.winterberg@xxxxxxxxx [mailto:moritz.winterberg@xxxxxxxxx] On
Behalf Of Moritz Winterberg
Sent: 24 May 2007 14:06
To: andrew.rinaldi@xxxxxxxxxxxx
Cc: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
Subject: Re: [hylafax-users] faxing to foreign countries

Well for example I have some users that try to send faxes to foreign
countries and they tell me they are sitting beside their faxmachines
and nothing happens while my logfile tells me that there was no
answer. Which sounds to me as if the remote did not recognize my fax
indication signal somehow ? Maybe due to bad line quality or so.

My setup is as following:
Debian Linux (Etch) with hylafax+ 5.1.4 and Eicon Diva Server PRI card
connected to Digium Pri on another machine running asterisk. The
asterisk Gateway will do some accounting and forward calls to the
PSTN.

On 5/24/07, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> Moritz,
>
> So, how do you know that the 50% of fax's that 'fail' in foreign countries
> are not voice, busy, or wrong numbers ?  To be honest I'm not really sure
> what you are asking now... maybe you could be more specific ?
>
> If you define 'failure' as relating to a fax call (i.e. two fax devices
> attempt to communicate) then you can expect rates below 1%.
>
> Regards
>
> ANDREW RINALDI
> Mainpine Limited - Support
> USA +1 503 822 9944| Asia/Europe +44 1225 869439
> andrew.rinaldi@xxxxxxxxxxxx| www.mainpine.com
>
> -----Original Message-----
> From: moritz.winterberg@xxxxxxxxx [mailto:moritz.winterberg@xxxxxxxxx] On
> Behalf Of Moritz Winterberg
> Sent: 24 May 2007 13:47
> To: andrew.rinaldi@xxxxxxxxxxxx
> Cc: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
> Subject: Re: [hylafax-users] faxing to foreign countries
>
> Hi Andrew,
>
> I don't think 20% is that unusual.
> You have to consider that several thousand users are using the gateway
> and each of them is
> faxing to various different destinations. A lot of destinations are
> voice numbers, busy during 3 tries or even just wrong numbers.
> The only thing I woder about sometimes is the quite considerable
> number of Phase D Timeouts. i've already posted to this list about
> them including logs but without any result yet.
>
> Moritz
>
> On 5/24/07, Andrew Rinaldi <andrew.rinaldi@xxxxxxxxxxxx> wrote:
> > Hi Moritz,
> >
> > A failure rate of 20% is appalling and you should probably start looking
> at
> > that first.  Failure rates below 1% are readily achievable.
> >
> > Send us details of your setup including HylaFAX version, Diva Cards, and
> > Telco setup.  Also set ServerTracing and SessionTracing to 0xFFF in your
> > config files and post the logs here.
> >
> > Regards
> >
> > ANDREW RINALDI
> > Mainpine Limited - Support
> > USA +1 503 822 9944| Asia/Europe +44 1225 869439
> > andrew.rinaldi@xxxxxxxxxxxx| www.mainpine.com
> >
> > -----Original Message-----
> > From: hylafax-users-bounce@xxxxxxxxxxx
> > [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Moritz Winterberg
> > Sent: 24 May 2007 11:31
> > To: hylafax-users@xxxxxxxxxxx; hylafax-devel@xxxxxxxxxxx
> > Subject: [hylafax-users] faxing to foreign countries
> >
> > Hi,
> >
> > I'm running Web to Fax gateways with hylafax and Eicon Diva Server
Cards.
> >
> > Now when faxing within Germany, my success rate is quite ok (around 80
%).
> > Faxes to foreign countries do fail more then 50% ? Is this just due to
> > bad line ?
> > Could I do somthing here ?
> >
> > See list for statusrate ordered by first to digits of number dialed
> > (49 is germany.. )
> >
> > Moritz
> >
> > ----------------------------------------------
> > Countrycode  numberoffax  status
> >
> > 10  3   FAILED
> > 11  24  FAILED
> > 12  33  DONE
> > 12  68  FAILED
> > 13  25  DONE
> > 13  26  FAILED
> > 14  29  DONE
> > 14  46  FAILED
> > 15  20  DONE
> > 15  13  FAILED
> > 16  23  DONE
> > 16  39  FAILED
> > 17  0   NULL
> > 17  20  DONE
> > 17  37  FAILED
> > 18  39  DONE
> > 18  69  FAILED
> > 19  27  DONE
> > 19  27  FAILED
> > 20  25  FAILED
> > 21  10  DONE
> > 21  23  FAILED
> > 21  2   PENDING
> > 22  2   DONE
> > 22  18  FAILED
> > 23  7   FAILED
> > 24  1   DONE
> > 24  16  FAILED
> > 25  6   FAILED
> > 26  7   DONE
> > 26  6   FAILED
> > 27  14  DONE
> > 27  23  FAILED
> > 28  1   FAILED
> > 29  5   FAILED
> > 30  18  DONE
> > 30  20  FAILED
> > 31  154 DONE
> > 31  75  FAILED
> > 32  105 DONE
> > 32  63  FAILED
> > 33  157 DONE
> > 33  102 FAILED
> > 34  338 DONE
> > 34  391 FAILED
> > 34  1   PENDING
> > 35  187 DONE
> > 35  152 FAILED
> > 36  13  DONE
> > 36  24  FAILED
> > 37  56  DONE
> > 37  47  FAILED
> > 38  41  DONE
> > 38  60  FAILED
> > 39  172 DONE
> > 39  244 FAILED
> > 40  3   DONE
> > 40  25  FAILED
> > 41  348 DONE
> > 41  315 FAILED
> > 42  59  DONE
> > 42  57  FAILED
> > 43  629 DONE
> > 43  228 FAILED
> > 44  169 DONE
> > 44  108 FAILED
> > 44  1   PENDING
> > 45  26  DONE
> > 45  11  FAILED
> > 46  38  DONE
> > 46  28  FAILED
> > 47  2   DONE
> > 47  11  FAILED
> > 48  92  DONE
> > 48  79  FAILED
> > 49  54999   DONE
> > 49  14860   FAILED
> > 50  1   DONE
> > 50  19  FAILED
> > 51  2   DONE
> > 51  4   FAILED
> > 52  2   DONE
> > 52  6   FAILED
> > 53  2   FAILED
> > 54  4   DONE
> > 54  3   FAILED
> > 55  26  DONE
> > 55  27  FAILED
> > 56  2   DONE
> > 57  4   DONE
> > 57  7   FAILED
> > 58  1   FAILED
> > 59  1   DONE
> > 59  10  FAILED
> > 60  3   DONE
> > 60  22  FAILED
> > 61  18  DONE
> > 61  18  FAILED
> > 62  3   DONE
> > 62  33  FAILED
> > 63  14  FAILED
> > 64  3   DONE
> > 64  5   FAILED
> > 65  8   DONE
> > 65  22  FAILED
> > 66  6   DONE
> > 66  35  FAILED
> > 67  1   FAILED
> > 68  3   FAILED
> > 69  1   DONE
> > 69  8   FAILED
> > 71  7   FAILED
> > 72  11  FAILED
> > 73  10  DONE
> > 73  21  FAILED
> > 74  12  DONE
> > 74  58  FAILED
> > 75  2   FAILED
> > 76  2   FAILED
> > 77  1   FAILED
> > 78  1   DONE
> > 78  8   FAILED
> > 79  3   FAILED
> > 80  2   FAILED
> > 81  32  DONE
> > 81  9   FAILED
> > 82  5   DONE
> > 82  3   FAILED
> > 84  4   FAILED
> > 85  3   DONE
> > 85  25  FAILED
> > 86  18  DONE
> > 86  71  FAILED
> > 87  2   FAILED
> > 88  2   DONE
> > 88  23  FAILED
> > 89  3   FAILED
> > 90  33  DONE
> > 90  38  FAILED
> > 91  1   DONE
> > 91  30  FAILED
> > 92  7   FAILED
> > 93  4   FAILED
> > 95  10  FAILED
> > 96  3   DONE
> > 96  6   FAILED
> > 97  34  DONE
> > 97  58  FAILED
> > 98  6   DONE
> > 98  20  FAILED
> > 99  1   DONE
> > 99  4   FAILED
> >
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> >
> >
>
>
> --
> --
>  Moritz Winterberg - winterberg@xxxxxxxxxx
>  Telefon: +49 (0)211-63 55 55-36
>  Telefax: +49 (0)211-63 55 55-22
>
>  indigo networks GmbH - Gladbacher Str. 74 - 40219 Düsseldorf
>  HRB Düsseldorf 39841 - Geschäftsführer: Thilo Salmon, Tim Mois
>  Steuernummer: 133/5838/1589, Umsatzsteuer-ID: DE219349391
>
>  www.sipgate.de - www.sipgate.at - www.sipgate.co.uk
>
>
>


-- 
-- 
 Moritz Winterberg - winterberg@xxxxxxxxxx
 Telefon: +49 (0)211-63 55 55-36
 Telefax: +49 (0)211-63 55 55-22

 indigo networks GmbH - Gladbacher Str. 74 - 40219 Düsseldorf
 HRB Düsseldorf 39841 - Geschäftsführer: Thilo Salmon, Tim Mois
 Steuernummer: 133/5838/1589, Umsatzsteuer-ID: DE219349391

 www.sipgate.de - www.sipgate.at - www.sipgate.co.uk



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