[hylafax-users] Page length problem

[Paparsifal <hylafax.p3z@xxxxxxxxxxxxx>]

I've installed Hylafax 4.3.1 and can send faxes successfully using cypheus from windows for most of my customers. However, Hylafax fails to send to some customers, with the error message:

Client does not support document page length, max remote page length 297 mm, image length 1182 rows (306.36 mm)

The cypheus printer driver is set to use an A4 paper size.

The Hylafax docs say that this is a non-fatal error and that it will attempt to reimage the page to fit the remote machine's capabilities, however this doesn't happen, with all attempts to resend the fax resulting in the same error, eventually giving up.

Has anybody else experienced this problem and/or can suggest a solution?
Thanx for help.

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Paparsifal