Re: [hylafax-users] SuperG3 fax problem

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi John,

 

21600bps is a pretty low connection rate... anything you can tell us about this line ?

 

Regards

 

ANDREW RINALDI

Mainpine Limited - Support

USA +1 503 822 9944 | Asia/Europe +44 1225 869439  

andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

 

From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of John Warren
Sent: 16 May 2007 21:01
To: Hylafax Users Mailing List
Subject: [hylafax-users] SuperG3 fax problem

 

My questions are based on the follow log information.

 

 

recvq/fax000073435.tif (ftp://quark.prudentrx.com:4559/recvq/fax000073435.tif):

          Sender: <UNSPECIFIED>

           Pages: 1

         Quality: Fine

            Size: 1728 by 135

        Received: 2007:05:16 12:01:21

 Time To Receive: 0:34

     Signal Rate: 21600 bit/s

     Data Format: 2-D MMR

   Error Correct: Yes

     Received On: ttyS10

 

The full document was not received because:

 

    Received premature V.34 termination.

 

    ---- Transcript of session follows ----

 

May 16 12:01:04.99: [ 3490]: SESSION BEGIN 000076732 1310642171310

May 16 12:01:04.99: [ 3490]: HylaFAX (tm) Version 4.3.0

May 16 12:01:04.99: [ 3490]: <-- [4:ATA\r]

May 16 12:01:19.98: [ 3490]: --> [8:+F34:9,1]

May 16 12:01:19.98: [ 3490]: V.8 handshaking succeeded, V.34-Fax (SuperG3) capability enabled.

May 16 12:01:19.98: [ 3490]: Primary channel rate: 21600 bit/s, Control channel rate: 1200 bit/s.

May 16 12:01:19.98: [ 3490]: --> [7:CONNECT]

May 16 12:01:19.98: [ 3490]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS10'

May 16 12:01:19.98: [ 3490]: RECV FAX: begin

May 16 12:01:19.98: [ 3490]: Control channel selected

May 16 12:01:21.04: [ 3490]: REMOTE wants 21600 bit/s

May 16 12:01:21.04: [ 3490]: REMOTE wants A4 page width (215 mm)

May 16 12:01:21.04: [ 3490]: REMOTE wants unlimited page length

May 16 12:01:21.04: [ 3490]: REMOTE wants 7.7 line/mm

May 16 12:01:21.04: [ 3490]: REMOTE wants 2-D MMR

May 16 12:01:21.04: [ 3490]: REMOTE wants T.30 Annex A, 256-byte ECM

May 16 12:01:21.71: [ 3490]: Primary channel selected

May 16 12:01:24.17: [ 3490]: RECV received frame number 0

May 16 12:01:26.88: [ 3490]: RECV received frame number 1

May 16 12:01:27.18: [ 3490]: RECV received frame number 2

May 16 12:01:27.43: [ 3490]: RECV received frame number 3

May 16 12:01:28.53: [ 3490]: RECV received frame number 4

May 16 12:01:53.50: [ 3490]: EOT received (end of transmission)

May 16 12:01:53.50: [ 3490]: Received premature V.34 termination.

May 16 12:01:53.50: [ 3490]: RECV keeping unconfirmed page

May 16 12:01:53.50: [ 3490]: RECV: 1280 bytes of data, 1044 total lines

May 16 12:01:53.50: [ 3490]: RECV FAX (000076732): from <UNSPECIFIED>, page 1 in 0:34, INF, 7.7 line/mm, 2-D MMR, 21600 bit/s

May 16 12:01:53.51: [ 3490]: RECV FAX (000076732): recvq/fax000073435.tif from <UNSPECIFIED>, route to <unspecified>, 1 pages in 0:34

May 16 12:01:53.51: [ 3490]: RECV FAX: Received premature V.34 termination.

May 16 12:01:53.51: [ 3490]: RECV FAX (000076732): session with <UNSPECIFIED> terminated abnormally: Received premature V.34 termination.

May 16 12:01:53.51: [ 3490]: RECV FAX: bin/faxrcvd "recvq/fax000073435.tif" "ttyS10" "000076732" "Received premature V.34 termination."

May 16 12:01:53.51: [ 3490]: RECV FAX: end

May 16 12:01:53.51: [ 3490]: SESSION END

 

The facsimile was automatically dispatched to: LPR.

 

Hylafax Configuration.

Version: 4.3.0

Modem: Mainpine Venus V.92 I03.04.02 (0026SD) Voice V2 V92cap 12ns RAM Mercury

Class: 1.0

 

Receiving problems:

 

We had a problem receiving faxes from a customer who is using a HP OfficeJet 4315 All-In-One. The error is premature V.34 termination and the problem cab be repeated. Although it says the document was not received we do get it.

Are there any know issues with either the Hylafax 4.3.0, the mainpine or the HP 4315 that could cause this problem.

 

Sending problem:

 

We've only had this with one number but so far I'm at a loss as to why it is happening. Every time Hylafax calls this one fax number it thinks it gets a busy. We can call manually just after Hylafax fails and we get the fax tone. We can send from a real fax machine and the call goes through. Since I don't have a Butt Set I can't easily monitor the line so I can hear the call to see if it's a real busy. Anyone ever seen this? I'll keep checking but just thought I'd ask.

 

Thanks

 

John Warren

Network Operations Administrator
Prudent Rx Inc.
100 Corporate Pointe, Suite 395
Culver City, CA 90230

P: +1 (310)642-1700 x121
F: +1 (310)642-1701
E: jwarren@xxxxxxxxxxxxx

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