Re: [hylafax-users] Getting some COMREC invalid response received messages

["Andrew Rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi George,

Can you tell us what modem you are using (manufacturer and model), it's
firmware revision (Minicom Commands ATi0 to ATI11 are most useful), and your
Telco environment (Analog, T1, VoIP, etc.).

This will help enormously to understand the issue.

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439  
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of George H
Sent: 02 May 2007 11:25
To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Getting some COMREC invalid response received
messages

Hi, using Hylafax 5.1.2.

I been using it non-stop for a week now and out of aprox 120 I got 3
incoming fax calls that resulted in "COMREC invalid response received"
message.

I've checked the actual tiff files that were saved and dispatched. It
seems that when the COMREC error occurs only 1 page got received, then
they call back again and I get the rest of the fax document.

I'm not sure what this COMREC message means. Is it because the sender
accidentally hanged up the phone? or pressed the stop button or
something? Just want to make sure the problems are not from my side.

Below is the log.

recvq/fax000000080.tif
(ftp://faxserver.mycompany.com:4559/recvq/fax000000080.tif):
          Sender:
           Pages: 2
         Quality: Normal
            Size: ISO A4
        Received: 2007:05:02 12:43:37
 Time To Receive: 0:59
     Signal Rate: 9600 bit/s
     Data Format: 1-D MH
   Error Correct: No
     Received On: ttyS0

The full document was not received because:

    COMREC invalid response received

    ---- Transcript of session follows ----

May 02 12:43:18.92: [10365]: SESSION BEGIN 000000122 +961********
May 02 12:43:18.92: [10365]: HylaFAX (tm) Version 5.1.2
May 02 12:43:18.92: [10365]: <-- [4:ATA\r]
May 02 12:43:32.72: [10365]: --> [5:+FCON]
May 02 12:43:32.72: [10365]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS0'
May 02 12:43:32.72: [10365]: STATE CHANGE: ANSWERING -> RECEIVING
May 02 12:43:32.72: [10365]: RECV FAX: begin
May 02 12:43:34.02: [10365]: --> [22:+FDCS: 0,3,0,2,0,0,0,0]
May 02 12:43:34.02: [10365]: REMOTE wants 9600 bit/s
May 02 12:43:34.02: [10365]: REMOTE wants A4 page width (215 mm)
May 02 12:43:34.02: [10365]: REMOTE wants unlimited page length
May 02 12:43:34.02: [10365]: REMOTE wants 3.85 line/mm
May 02 12:43:34.02: [10365]: REMOTE wants 1-D MH
May 02 12:43:34.13: [10365]: --> [2:OK]
May 02 12:43:34.13: [10365]: <-- [7:AT+FDR\r]
May 02 12:43:35.90: [10365]: --> [5:+FCFR]
May 02 12:43:37.93: [10365]: --> [22:+FDCS: 0,3,0,2,0,0,0,0]
May 02 12:43:37.93: [10365]: REMOTE wants 9600 bit/s
May 02 12:43:37.93: [10365]: REMOTE wants A4 page width (215 mm)
May 02 12:43:37.93: [10365]: REMOTE wants unlimited page length
May 02 12:43:37.93: [10365]: REMOTE wants 3.85 line/mm
May 02 12:43:37.93: [10365]: REMOTE wants 1-D MH
May 02 12:43:37.93: [10365]: --> [7:CONNECT]
May 02 12:43:37.93: [10365]: RECV: begin page
May 02 12:43:37.93: [10365]: MODEM set XON/XOFF/FLUSH: input ignored,
output generated
May 02 12:43:37.93: [10365]: RECV: send trigger 021
May 02 12:43:37.93: [10365]: Copy quality checking performed by host
May 02 12:43:58.42: [10365]: RECV/CQ: Bad 1D pixel count, row 1142,
got 0, expected 1728
May 02 12:43:58.42: [10365]: RECV/CQ: Bad 1D pixel count, row 1143,
got 0, expected 1728
May 02 12:43:58.42: [10365]: RECV/CQ: Bad 1D pixel count, row 1144,
got 0, expected 1728
May 02 12:43:58.42: [10365]: RECV/CQ: Bad 1D pixel count, row 1145,
got 0, expected 1728
May 02 12:43:58.43: [10365]: RECV/CQ: Adjusting for RTC found at row 1142
May 02 12:43:58.43: [10365]: RECV: 1142 total lines, 0 bad lines, 0
consecutive bad lines
May 02 12:43:58.43: [10365]: MODEM set XON/XOFF/DRAIN: input
interpreted, output disabled
May 02 12:43:58.44: [10365]: --> [20:+FPTS: 1,1142,1142,0]
May 02 12:44:00.15: [10365]: --> [7:+FET: 0]
May 02 12:44:00.15: [10365]: RECV recv MPS (more pages, same document)
May 02 12:44:00.26: [10365]: --> [2:OK]
May 02 12:44:00.26: [10365]: RECV send MCF (message confirmation)
May 02 12:44:00.26: [10365]: RECV FAX (000000122): from , page 1 in
0:26, INF, 3.85 line/mm, 1-D MH, 9600 bit/s
May 02 12:44:00.26: [10365]: <-- [7:AT+FDR\r]
May 02 12:44:02.92: [10365]: --> [7:CONNECT]
May 02 12:44:02.92: [10365]: RECV: begin page
May 02 12:44:02.92: [10365]: MODEM set XON/XOFF/FLUSH: input ignored,
output generated
May 02 12:44:02.92: [10365]: RECV: send trigger 021
May 02 12:44:02.92: [10365]: Copy quality checking performed by host
May 02 12:44:31.95: [10365]: RECV/CQ: Bad 1D pixel count, row 1142,
got 0, expected 1728
May 02 12:44:31.95: [10365]: RECV/CQ: Bad 1D pixel count, row 1143,
got 0, expected 1728
May 02 12:44:31.95: [10365]: RECV/CQ: Bad 1D pixel count, row 1144,
got 0, expected 1728
May 02 12:44:31.95: [10365]: RECV/CQ: Bad 1D pixel count, row 1145,
got 0, expected 1728
May 02 12:44:31.95: [10365]: RECV/CQ: Adjusting for RTC found at row 1142
May 02 12:44:31.95: [10365]: RECV: 1142 total lines, 0 bad lines, 0
consecutive bad lines
May 02 12:44:31.95: [10365]: MODEM set XON/XOFF/DRAIN: input
interpreted, output disabled
May 02 12:44:31.96: [10365]: --> [20:+FPTS: 1,1142,1142,0]
May 02 12:44:41.49: [10365]: --> [10:+FHNG: 102]
May 02 12:44:41.49: [10365]: REMOTE HANGUP: COMREC invalid response
received (code 102)
May 02 12:44:42.30: [10365]: --> [2:OK]
May 02 12:44:42.31: [10365]: RECV keeping unconfirmed page
May 02 12:44:42.31: [10365]: RECV FAX (000000122): from , page 2 in
0:33, INF, 3.85 line/mm, 1-D MH, 9600 bit/s
May 02 12:44:43.31: [10365]: RECV FAX (000000122):
recvq/fax000000080.tif from , subaddress <unspecified>, 2 pages in
1:10
May 02 12:44:43.31: [10365]: RECV FAX: COMREC invalid response received
May 02 12:44:43.31: [10365]: RECV FAX (000000122): session with
terminated abnormally: COMREC invalid response received
May 02 12:44:43.31: [10365]: RECV FAX: bin/faxrcvd
'recvq/fax000000080.tif' 'ttyS0' '000000122' 'COMREC invalid response
received'
May 02 12:44:43.31: [10365]: RECV FAX: end
May 02 12:44:43.31: [10365]: SESSION END

The facsimile was automatically dispatched to: Modem1
<modem1@xxxxxxxxxxxxxxxxxxxxxxx>.

-- 
"Nothing is impossible for the person that doesn't have to do it"
"The probability of anything happening is in inverse ratio to its
desirability"
"If I were a roman statue, I'd be made alabastard"
--
George H
george.dma@xxxxxxxxx

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