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I'll let Lee comment on the details of the logs.... however, the combination of Zetafax, USR, and Class 1 is really bad news. In our experience Zetafax requires a solid Class 2.0 modem and that's hard to find.
Our customer assure us that he has not had any problems on receiving faxes from their customers. But, who knows. I think we can convince him to test a Multitech one.
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