[hylafax-users] Errors Sending To Some Faxes

[alex@xxxxxxxxxxxx]

Hello All,

I recently set up a version 4.3.0 Hylafax server that acts in 
conjunction with a web site I run to allow people to fax their 
Congresspeople directly. I know that Hylafax is set up at least 
marginally well, since I've used it to send out a large number of press 
releases recently, and I've had success with some limited testing 
sending to both the US House and Senate.

However, I'm getting odd errors sending to some of the faxes over on 
the Senate side. Here's an example session:

Feb 08 14:03:34.01: [27647]: SESSION BEGIN 000000120 17037012022286363
Feb 08 14:03:34.01: [27647]: HylaFAX (tm) Version 4.3.0
Feb 08 14:03:34.01: [27647]: SEND FAX: JOB 83 DEST *701-202-228-6363 
COMMID 000000120 DEVICE '/dev/ttyS0' FROM 'alex <alex@xxxxxxxxxxxx>' 
USER www
Feb 08 14:03:34.01: [27647]: <-- [9:AT+FLO=2\r]
Feb 08 14:03:34.14: [27647]: --> [2:OK]
Feb 08 14:03:34.14: [27647]: <-- [9:AT+FPP=0\r]
Feb 08 14:03:34.28: [27647]: --> [2:OK]
Feb 08 14:03:34.28: [27647]: <-- [9:AT+FBO=0\r]
Feb 08 14:03:34.42: [27647]: --> [2:OK]
Feb 08 14:03:34.42: [27647]: <-- [10:AT+FCT=30\r]
Feb 08 14:03:34.56: [27647]: --> [2:OK]
Feb 08 14:03:34.56: [27647]: <-- [15:AT+FNR=1,1,1,0\r]
Feb 08 14:03:34.70: [27647]: --> [2:OK]
Feb 08 14:03:34.70: [27647]: <-- [9:AT+FIE=0\r]
Feb 08 14:03:34.83: [27647]: --> [2:OK]
Feb 08 14:03:34.83: [27647]: <-- [23:AT+FCC=1,5,2,2,0,0,0,0\r]
Feb 08 14:03:34.98: [27647]: --> [2:OK]
Feb 08 14:03:34.98: [27647]: DIAL *7012022286363
Feb 08 14:03:34.98: [27647]: <-- [19:ATDT*7012022286363\r]
Feb 08 14:03:47.01: [27647]: --> [4:+FCO]
Feb 08 14:03:49.04: [27647]: --> [27:+FCI:"US SENATE           "]
Feb 08 14:03:49.04: [27647]: REMOTE CSI "US SENATE"
Feb 08 14:03:49.05: [27647]: --> [20:+FIS:1,5,0,2,1,0,0,0]
Feb 08 14:03:49.06: [27647]: --> [2:OK]
Feb 08 14:03:49.06: [27647]: REMOTE best rate 14400 bit/s
Feb 08 14:03:49.06: [27647]: REMOTE max A4 page width (215 mm)
Feb 08 14:03:49.06: [27647]: REMOTE max unlimited page length
Feb 08 14:03:49.06: [27647]: REMOTE best vres 7.7 line/mm
Feb 08 14:03:49.06: [27647]: REMOTE format support: MH
Feb 08 14:03:49.06: [27647]: REMOTE best 0 ms/scanline
Feb 08 14:03:49.06: [27647]: USE 14400 bit/s
Feb 08 14:03:49.06: [27647]: SEND file "docq/doc86.pdf;31"
Feb 08 14:03:49.06: [27647]: USE A4 page width (215 mm)
Feb 08 14:03:49.06: [27647]: USE unlimited page length
Feb 08 14:03:49.06: [27647]: USE 7.7 line/mm
Feb 08 14:03:49.06: [27647]: USE 1-D MH
Feb 08 14:03:49.06: [27647]: USE 0 ms/scanline
Feb 08 14:03:49.06: [27647]: <-- [23:AT+FIS=1,5,0,2,0,0,0,0\r]
Feb 08 14:03:49.20: [27647]: --> [2:OK]
Feb 08 14:03:49.20: [27647]: <-- [7:AT+FDT\r]
Feb 08 14:03:49.38: [27647]: --> [20:+FCS:1,5,0,2,0,0,0,0]
Feb 08 14:03:56.16: [27647]: --> [5:ERROR]
Feb 08 14:03:56.16: [27647]: <-- [7:AT+FKS\r]
Feb 08 14:03:56.29: [27647]: --> [2:OK]
Feb 08 14:03:56.29: [27647]: <-- [5:ATH0\r]
Feb 08 14:03:56.42: [27647]: --> [2:OK]
Feb 08 14:03:56.42: [27647]: SESSION END

This doesn't appear to be a permanent error, as I later sent a fax to 
this particular machine. However, I've seen this sort of thing happen 
more than once, and I'm concerned about larger-scale failures if a 
large number of people start using this service.

Based on the above transcript, does anyone have any idea what's going 
on? The modem is an external serial USR 56K, and the base system is 
Ubuntu 6.06. I'd be happy to provide any other details necessary to 
troubleshoot this issue.

Alex Kirk


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