Re: [hylafax-users] Info Folder and Fax Failures

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Administrator wrote:

> From time to time we start getting failures to a particular number 
> where every fax fails after some error like “Failure to transmit clean 
> data” no matter what we do every fax fails after the first error. I 
> just now noticed that if we delete the record in the Info folder for 
> that number the faxes start going through again. What would be causing 
> this? Any ideas would be helpful. I am thinking about setting up a job 
> that will clear that folder on a daily basis.

Please show me a copy of the info record when you have this problem. 
It's probably something like hasV17Trouble getting triggered, and the 
receiver has problems with not just V.17 but all modulations - possibly 
because of line quality (i.e. they use VoIP or something for their fax 
line). You can "fix" the settings in the info file, and that will allow 
you to not go and delete it every day... because the setting won't get 
changed. But first we need to identify the flag that's getting switched 
and then we need to fix it to not change and then we need to figure out 
why it was getting flagged.

Lee.

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