Re: [hylafax-users] Problem Faxes - Where to start

["Fred Newtz" <fnewtz@xxxxxxxxxx>]

So I am still on 4.2.5, should I upgrade to 4.3.0 first?  From there, I 
would assume it would be my modem configuration and/or my TIFF generation 
would be the key places that are misconfigured?

Thanks,

Fred
----- Original Message ----- 
From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
To: "Fred Newtz" <fnewtz@xxxxxxxxxx>
Cc: <hylafax-users@xxxxxxxxxxx>
Sent: Friday, August 11, 2006 12:48 PM
Subject: Re: [hylafax-users] Problem Faxes - Where to start


> Fred Newtz wrote:
>
> > Alright, I am having, what is to me, a major problem with receiveing 
> > faxes.  I have received a total of 615 faxes.  Out of those faxes, 4 TIFF 
> > files give errors when you try and open them, 74 came in as blank pages 
> > and 145 of them did not create a file at all.
> >  So I have copied all of the log files to different directories based on 
> > the problems that they are having.  Now I want to anaylize them and try 
> > to figure out where the problem lies.  Hylafax, the modem, phone line 
> > problems or the other person's fax machine/connection.  Am I missing a 
> > potential problem area as far as bad faxes go?  Is there anything else I 
> > should look at besides the log files in the logs folder? I know that 
> > potentially my config files have issues, but no telling.  Any help with 
> > this would be greatly appreciated.  Is there a resource out there that 
> > talks about problems/resolutions with fax communications?  Is there maybe 
> > a step by step type guide that talks about the necessary steps in 
> > resolving fax receive issues?  Pipe dream I know, but maybe I will try 
> > and create one based on my experiences.
>
>
> My initial guess is that you're not dealing with protocol-related 
> issues... but insead are dealing with installation/configuration issues.
>
> Lee.
>
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