Re: [hylafax-users] Problem installing Mainpine OCTO+

["andrew rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

John,

If the board is not being installed correctly then nothing will work
reliably.  Did you try disabling the onboard serial ports ? Interrupts is a
good candidate to look at for problems.... Is it being shared with anything
else (if the 'other' driver is not well behaved then it could upset the
serial driver).  What happens if you move the board to another PCI slot ?

It is extremely unlikely that you would get the same fault on two (or more)
ports because each 'modem' is completely independent.  Every board goes
through a 24 hour soak test prior to delivery and if you let us have the
serial number we can look up the test results from the production
database.... This documents the results of every single command
sent/received during this period.  This process ensures that DOA boards are
extremely rare.

As Darren said some Kernels require recompilation to support more than 8
ports.  We also know that the behaviour of the serial PNP manager has become
rather odd on modern Kernels.  However, this usually just all works and
therefore I'm sure your problems can be overcome.

Regards

ANDREW RINALDI
Mainpine Ltd. Support
USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of John Warren
Sent: 30 June 2006 03:51
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Problem installing Mainpine OCTO+

Well it's looking like a problem with the OCTO+.

Using the standard command set and minicom I did some testing and it seems
that the modem will not return a "RING" when it's being called. If you use
the "ATA" command it will answer so the call is coming in. 

This would explain why Hylafax is not detecting an incoming call. If it does
not see the "RING" it's not going to answer.

Update, well it displayed one single "RING" out of 10 calls so it seems that
the modem settings are correct but the board is just not detecting rings
reliably. If there is not some other setting that controls what a "RING" is
then it looks like this is a BAD board on at least two ports and maybe all
8.

John Warren
Network Operations Administrator

Prudent Rx Inc.
100 Corporate Pointe, Suite 395
Culver City, CA 90230

P: +1 (310)642-1700 x121
F: +1 (310)642-1701
e: jwarren@xxxxxxxxxxxxx

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