Re: [hylafax-users] Multiport fax cards

["andrew rinaldi" <andrew.rinaldi@xxxxxxxxxxxx>]

Hi Alex,

I'm sorry if the style of the email you received was a little stark.... Some
of my American colleagues can be a little brisk sometimes.

Unfortunately, Caller ID is covered by a multitude of standards worldwide,
and in the UK for instance we have three different types in use by the major
Telco's.  The Agere chipset supports systems that have a US bias which MAY
include Singapore who nominally use a variation of Bellcore TR-NWT-000031
(See IDA TS PSTN 1 A-CLIP for more details of the Singapore system
[http://www.ida.gov.sg/]).  I understand that your test experience shows
that Caller ID works for you in some parts of the country and not others and
this could be explained by variations in the Telco's implementation or
problems with the Agere DSP.

Caller ID within the Agere Venus chipset is handled by the DSP and is
effectively 'hard coded' so there is very little that we can do within the
modem firmware to change the basic Caller ID detection algorithms.

We do not claim to support Caller ID in Singapore on the current products.
Indeed, as a company we are always extremely cautious about promoting
anything that we have not fully tested ourselves (one of the reasons why we
have an approvals process for Fax, Data, and Caller ID applications that we
recommend).

Mainpine offers a 30 day guarantee for customers who purchase direct (some
resellers also offer this).  This is designed to allow customers to 'try
before they buy'.

As I said in my response to John's question, the new IQ boards do include
support for international Caller ID.  These boards do not use the Agere
chipset and therefore do not have the same hard coded restrictions.

Your advice is spot on.... Ask the questions before you buy, choose a
reseller who offers a 30 day exchange, and test your application during that
time.  At the end of the day we want happy customers !

All the best,

ANDREW RINALDI
Mainpine Ltd. Support
USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: Alex Koh [mailto:alex.koh@xxxxxxxxxxxxxx] 
Sent: 16 June 2006 01:06
To: andrew.rinaldi@xxxxxxxxxxxx; John Warren; hylafax-users@xxxxxxxxxxx
Subject: RE: [hylafax-users] Multiport fax cards


For Mainpine (or Agere chipsets), CallerID is not officially supported for
some countries. Unfortunately for me, it cannot seem to work in some parts
of Singapore...

"I confirmed with Agere (the chipset manufacturer) and they do not
officially support Caller ID functionality in Singapore.
Here at Mainpine Inc. we have not tested this functionality as well, so we
officially do not support it either.
 
Unfortunately, there isn't anything we can do about the issue with the Agere
chipset.  
 
Because this is not an officially supported functionality, we cannot approve
an equipment return based these issues because your Mainpine RockForce cards
are working correctly for all supported functionality."
- support@mainpine

So, please check before you buy. But if you do not need Caller-ID, I would
say that the Mainpine cards work pretty well.

Regards,

Alex


-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of andrew rinaldi
Sent: Friday, June 16, 2006 5:38 AM
To: 'John Warren'; hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Multiport fax cards

Hi John,

Sometimes the temptation to 'toot my horn' is just tooooo great !

Yes, we support Caller ID 'out of the box' (meaning that you will have some
configuration to do in HylaFAX but nothing more than you would expect).
If
this is of interest to you then talk to our sales guys about the new IQ
series boards.  These support most (if not all) worldwide standards for
Caller ID detection and have some unique features including a 'snoop mode'.
Tell them what you need and we will do our best to help you.

Regards

ANDREW RINALDI
Mainpine Ltd. Support
USA +1 718 701 2422 | Asia/Europe +44 1225 436137
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: John Warren [mailto:jwarren@xxxxxxxxxxxxx]
Sent: 15 June 2006 21:25
To: andrew.rinaldi@xxxxxxxxxxxx; hylafax-users@xxxxxxxxxxx
Subject: RE: [hylafax-users] Multiport fax cards

Andrew,

No problem tooting your own horn;) 

I do have a question. Will the mainpine boards detect caller-id out of the
box when use with Hylafax? That could be very useful as we wouldn't have to
rely on the sender having their fax correctly configured. If we want to
force the sender to pass CLID we can always put a no-CLID block in place.



-----Original Message-----
From: andrew rinaldi [mailto:andrew.rinaldi@xxxxxxxxxxxx]
Sent: Thursday, June 15, 2006 3:02 AM
To: 'Neil Doody'; 'John Warren'; hylafax-users@xxxxxxxxxxx
Subject: RE: [hylafax-users] Multiport fax cards


> 2) Multi-Tech MultiModemISI 5634UPCI/8 Data/Fax Modem 8 analog ports

This is a full length 'dinosaur'... If you want a card that you can put into
a modern PC then I would suggest you take a look at the OCTO+;

http://www.mainpine.com/downloads/DS2024_2_US.PDF

Regards

ANDREW RINALDI
Mainpine Ltd. Support
USA +1 718 701 2422 | Asia/Europe +44 1225 436137
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com





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