Re: [hylafax-users] [OT] Some comments

[Adam Tauno Williams <adam@xxxxxxxxxxxxxxxx>]

> > There is in France more and more company who stop to work with the 
> > OpenSource apps because the small company haven't developers to 
> > resolve the kind of problems as we have and it's not possible to make 
> > tests and failed try in the customer office, because the manager says 
> > "No more OpenSource or no-commercial products, thanks !" 

Funny, we ripped out that crap pile that is VisiFAX (a *very* commerical
product) and replaced it with HylaFAX.  Works great.

> Most of us don't use adaptive answer.  I certainly don't have any 
> clients that use it, and any time they suggest it I persuade them to 
> forget about it.

We don't.

> So you're talking about someone needing to spend several hours on a 
> project that isn't likely to be of much benefit to anyone but you and 
> maybe a very few other people.  Imagine how few people there are in 
> France using HylaFAX and a ZPX modem needing to do adaptive answer.
> You run into those situations with commercial software, too, you know.  

Oh yea!  Take even something like Microsoft Office and REALLY USE it and
you'll run into all kinds of 'joy'.  But stay in the 10% of the features
used by 90% of the users and everything is smooooth sailing.

> And what you'll end up doing with commercial software is you'll call the 
> publisher and you'll have one of those tech support fellows on the phone 
> forever working with you until you can get it right.  They're pleased to 
> do that for you because you already have a support contract with them... 


:)  Wow, your experience is different then mine.

>>There is in France more and more company who stop to work with the 
>>OpenSource apps because the small company haven't developers to
>>resolve the kind of problems as we have and it's not possible to make
>>tests and failed try in the customer office

"in the customer office"!  No one should try and sell a solution/product
they aren't already prepared to support;  prepared to support means you
have a bench in your lab for testing it and you go in knowing what is
and isn't going to work.


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