Re: [hylafax-users] Intermitantly receving errors when receiveing faxes

["Darren Enders" <denders@xxxxxxx>]

Ok I have removed the Class1RSPersistence:1 from the config file and restarted the services 
and the faxgetty.  

Ok with the voice call I problem I reviewed the error reports I have been receiving and have 
found that all but one have been from the same location.  The one that was not that location 
tried repeatly to reconnect with the last error and I suspect that the change I just made will fix 
it.  I haveno way to test this before tonight but I will test it once I have staff on shift there.  

The other location has been complaining for problems I have attached the last two error log 
that I know came from that fax call.  Can you please review those and let know if they both 
show as Voice calls I'm not sure what to look for.  This location has a HP LaserJet 3200 and I 
am wondering if it may be the problem.

Thanks again 


On 7 Jun 2006 at 10:39, Lee Howard wrote:

> Darren Enders wrote:
> 
> >I tried the Class1RNPersistence:1 in the config file this modem and the error 
> >has now changed.  At the remote location (sender) is seeing a No Answer 
> >error not the Comm Error 350 I was seeing before.
> >  
> >
> 
> According to this:
> 
> Jun 07 01:37:43.92: [17156]: <-- [11:AT+FRM=145\r]
> Jun 07 01:37:43.99: [17156]: --> [8:+FCERROR]
> Jun 07 01:37:43.99: [17156]: <-- [9:AT+FRH=3\r]
> Jun 07 01:37:44.45: [17156]: --> [7:CONNECT]
> Jun 07 01:37:47.17: [17156]: --> [10:NO CARRIER]
> 
> you need to undo that Class1RMPersistence change.  It didn't help and 
> does more damage than good with this modem.
> 
> Try it now with 4.2.5 without the change.
> 
> >The remote fax machine are trying multiply times but getting the same error.
> >  
> >
> 
> The other log indicates that maybe it was a voice call and not a fax 
> call?  If it was a fax call then we have more work to do.
> 
> Lee.


--
Darren Enders
I.T. Department
Morningstar Air Express Inc. 

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