Re: [hylafax-users] ERR No carrier detected [LONG]

To: "Thanos A." <thanos.a@xxxxxxxxxxxxx>, <hylafax-users@xxxxxxxxxxx>
Subject: Re: [hylafax-users] ERR No carrier detected [LONG]
From: "Darren Nickerson" <darren.nickerson@xxxxxxxx>
Date: Tue, 6 Jun 2006 09:13:19 -0400

Thanos,

Thanks for the very useful trace. In the call setup section, you can see:

                    Q.931  CR13 SETUP
                           Bearer Capability 90 90 a3
                           Channel Id 81
                           Progress Indicator 80 83
                           Called Party Number 80 '0'

This looks suspicious, you're dialing '0' as the destination. Looking at the HylaFAX log, we see:

Jun 06 08:42:59.20: [14839]: <-- [18:ATDT0,0697256048@\r]

which helps me understand the problem. ISDN dialing strings aren't tolerant of special characters like "," and "@". You must be adding them in either the dialing rules or the ModemDialCmd config option, and you must not do that. When dialing on an ISDN circuit special care must be taken to format the dialstring correctly (according to how the switch wants it).

-Darren

--
Darren Nickerson
Senior Sales & Support Engineer
iFAX Solutions, Inc.
www.ifax.com
+1.215.825.8700 ext 8106 (office)
+1.215.243.8335 (fax)

----- Original Message ----- From: "Thanos A." <thanos.a@xxxxxxxxxxxxx> To: "Darren Nickerson" <darren.nickerson@xxxxxxxx>; <hylafax-users@xxxxxxxxxxx> Sent: Tuesday, June 06, 2006 2:48 AM Subject: Re: [hylafax-users] ERR No carrier detected [LONG]

Hello,

thank you for your reply. I report the log extracted with xlog utility:

 135:2086:420 - CREATEID ok: context:1f assigned Id:3 freeIds=eb
 135:2086:420 - alloc cr in use =4
 135:2086:423 - [1,0] dsp_assign 0016, 0, 2048
 135:2086:423 - [1,0] CAI[00] 16 00 00 00 00 08
 135:2086:424 - [1,0] Download 512 requested
 135:2086:424 - BC: 3 90 90 a3 18
 135:2086:425 - SIG-X(020) 08 01 13 05 04 03 90 90 A3 18 01 81 1E 02 80
83 70 02 80 30
                    Q.931  CR13 SETUP
                           Bearer Capability 90 90 a3
                           Channel Id 81
                           Progress Indicator 80 83
                           Called Party Number 80 '0'
 135:2086:427 - D-X(003) 00 01 7F
 135:2086:443 - D-R(003) 00 01 73
 135:2086:445 - SIG-EVENT FFFA 00

135:2086:445 - SIG-EVENT FFFA 00

 135:2086:446 - D-X(024) 00 01 00 00 08 01 13 05 04 03 90 90 A3 18 01
81 1E 02 80 83 70 02 80 30
 135:2086:496 - D-R(004) 00 01 01 02
 135:2087:153 - D-R(015) 02 01 00 02 08 01 93 0D 18 01 81 1E 02 82 88
 135:2087:154 - D-X(004) 02 01 01 02
 135:2087:155 - SIG-R(011) 08 01 93 0D 18 01 81 1E 02 82 88
                    Q.931  CR93 SETUP_ACK
                           Channel Id 81
                           Progress Indicator 82 88
 135:2087:155 - [1,1] Switching DSP on 0 0:0 0:0
 135:2087:163 - [1,1] Starting task 512 00000001
 135:2087:420 - B1-R(2048) AB AB AB AB AB AB AB AB AB AB AB AB AB AB AB
AB AB AB AB AB AB AB AB AB AB AB AB AB AB AB cont

[lines removed]

 135:2129:606 - D-R(012) 02 01 02 02 08 01 93 45 08 02 81 90
 135:2129:607 - D-X(004) 02 01 01 04
 135:2129:608 - SIG-R(008) 08 01 93 45 08 02 81 90
                    Q.931  CR93 DISC
                           Cause 81 90 'Normal call clearing'
 135:2129:608 - EVENT: Call failed in State 'Overlap sending'
                    Q.931  CR93 DISC
                           Cause 81 90 'Normal call clearing'
 135:2129:611 - SIG-X(004) 08 01 13 45
                    Q.931  CR13 DISC
 135:2129:611 - SIG-x(004) 08 01 13 4D
                    Q.931  CR13 REL
 135:2129:612 - [1,1] Switching DSP off 1
 135:2129:612 - [1,1] KERNEL[DM2e90] 6d57 5046 dcdf d56d dc5d 1515 f450
6551
 135:2129:612 - [1,1] KERNEL[DM2e98] 55e5 9054 4d47 865d bc15 6254 f676
0644
 135:2129:612 - [1,1] DSP TX idle/aborted: 0/0, RX overflow: 0+0
 135:2129:613 - [1,1] DSP Sample overruns: 0, Reboots: 0
 135:2129:613 - [1,1] DSP HDLC RX aborted/CRC: 0/0
 135:2129:613 - [1,1] DSP Bulk underrun none, overlength none
 135:2129:613 - [1,1] DSP Total: 14, idle/aborted: 0/0, overflow: 0+0
 135:2129:613 - [1,1] DSP Total sample overruns: 0, Reboots: 0
 135:2129:614 - [1,1] DSP Total frames TX: 94, RX: 8813, HDLC RX
aborted/CRC: 10/0
 135:2129:614 - [1,1] DSP Total Bulk underrun 0, Bulk overlength 0
 135:2129:614 - [1,1] TX NULL 0, SW sequence 0
 135:2129:614 - [1,1] Task stopped
 135:2129:616 - D-X(008) 00 01 02 04 08 01 13 4D
 135:2129:653 - D-R(004) 00 01 01 04
 135:2129:671 - D-R(008) 02 01 04 04 08 01 93 5A
 135:2129:672 - D-X(004) 02 01 01 06
 135:2129:673 - SIG-R(004) 08 01 93 5A
                    Q.931  CR93 REL_COM
 135:2129:673 - [1,0] dsp_release
 135:2129:677 - free cr in use =3
 135:2129:682 - DELETEID ok: deleted Id:3 freeIds=eb
 135:2139:624 - D-R(004) 02 01 01 05
 135:2139:624 - D-X(004) 02 01 01 07
 135:2139:679 - D-R(004) 02 01 01 05
 135:2139:679 - D-X(004) 02 01 01 07
 135:2149:629 - D-R(004) 02 01 01 05
 135:2149:629 - D-X(004) 02 01 01 07
 135:2149:644 - D-R(003) 02 01 53
 135:2149:645 - D-X(003) 02 01 73
 135:2149:646 - SIG-EVENT FFFF 0A

And the following is the log from Hylafax:

Jun 06 08:42:59.17: [14839]: SESSION BEGIN 000001647 390697256048 Jun 06 08:42:59.17: [14839]: HylaFAX (tm) Version 4.3.0 Jun 06 08:42:59.17: [14839]: SEND FAX: JOB 229 DEST 0697256048 COMMID 000001647 DEVICE '/dev/ttyds2' FROM 'root <root@server>' USER root Jun 06 08:42:59.17: [14839]: STATE CHANGE: RUNNING -> SENDING Jun 06 08:42:59.17: [14839]: <-- [10:AT+FBOR=0\r] Jun 06 08:42:59.17: [14839]: --> [2:OK] Jun 06 08:42:59.17: [14839]: <-- [10:AT+FBUG=1\r] Jun 06 08:42:59.17: [14839]: --> [2:OK] Jun 06 08:42:59.17: [14839]: <-- [24:AT+FDCC=7,D,2,2,0,2,0,0\r] Jun 06 08:42:59.17: [14839]: --> [2:OK] Jun 06 08:42:59.20: [14839]: DIAL 0697256048 Jun 06 08:42:59.20: [14839]: <-- [18:ATDT0,0697256048@\r] Jun 06 08:43:42.50: [14839]: --> [10:NO CARRIER] Jun 06 08:43:42.50: [14839]: SEND FAILED: JOB 229 DEST 0697256048 ERR No carrier detected Jun 06 08:43:42.50: [14839]: <-- [5:ATH0\r] Jun 06 08:43:42.50: [14839]: --> [2:OK] Jun 06 08:43:42.50: [14839]: MODEM set DTR OFF Jun 06 08:43:42.50: [14839]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5) Jun 06 08:43:42.50: [14839]: SESSION END

Can you see anything that could help me in solving this issue ? I'm
sorry but I have no knowledge at all of ISDN protocols :-(

Regards
A.

Darren Nickerson ha scritto:

"Thanos A." <thanos.a@xxxxxxxxxxxxx> wrote:
Hello all,
I'm having this issue starting from HylaFax 4.2.5 with Eicon Diva Server
BRI card.
Every time I submit a fax to the send queue I get the following error
May 31 14:05:33.93: [12101]: SEND FAILED: JOB 228 DEST +390697256048 ERR
No carrier detected
I recommend you use Eicon's 'xlog' utility in /usr/lib/eicon/divas to
see what's happening at the ISDN level. It's possible your switch is
disallowing or otherwise rejecting outbound calls. Combine this with
trying to get it to dial your mobile, or a phone near you, and you
should be able to learn a lot about what is going on. You may need to
involve the telephone company, and a healthy knowledge of ISDN protocols
and in particular cause codes would not hurt!
-Darren

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References:
- [hylafax-users] ERR No carrier detected
  - From: Thanos A.
- Re: [hylafax-users] ERR No carrier detected
  - From: Darren Nickerson
- Re: [hylafax-users] ERR No carrier detected [LONG]
  - From: Thanos A.

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