[hylafax-users] Intermitantly receving errors when receiveing faxes

["Darren Enders" <denders@xxxxxxx>]

I have been tryin to track down this issue for a while now.  I was running a USR modems before this and I have since changed that one out for a MultiTech ZBA modem.  But I still see the error before at random intervals and from random senders.

The sender receives a Comm Error at there end and I see the text below in the log for this incomign fax.  I'm not quite sure what I'm looking for.  Could someone please point me the right direction.

I have received 5 out of 7 pages of the fax at this point, I'm only inlcuding the last bit of the log.  Let me know if the rest would be helpful.

Jun 01 23:01:00.09: [30284]: RECV received frame number 143

Jun 01 23:01:00.30: [30284]: RECV received frame number 144

Jun 01 23:01:00.52: [30284]: RECV received frame number 145

Jun 01 23:01:00.52: [30284]: RECV received RCP frame

Jun 01 23:01:00.52: [30284]: MODEM input buffering disabled

Jun 01 23:01:00.52: [30284]: --> [10:NO CARRIER]

Jun 01 23:01:00.52: [30284]: <-- [9:AT+FRH=3\r]

Jun 01 23:01:00.55: [30284]: --> [7:CONNECT]

Jun 01 23:01:01.83: [30284]: --> HDLC<9:FF C8 FD F2 A0 00 89 C9 06>

Jun 01 23:01:01.83: [30284]: --> [2:OK]

Jun 01 23:01:01.83: [30284]: RECV recv PPS (partial page signal)

Jun 01 23:01:01.83: [30284]: RECV recv MPS (more pages, same document)

Jun 01 23:01:01.83: [30284]: RECV received 146 frames of block 1 of page 6

Jun 01 23:01:01.94: [30284]: RECV/CQ: Adjusting for EOFB at row 2178

Jun 01 23:01:01.94: [30284]: RECV: 37185 bytes of data, 2178 total lines

Jun 01 23:01:01.94: [30284]: <-- [9:AT+FRS=7\r]

Jun 01 23:01:02.02: [30284]: --> [2:OK]

Jun 01 23:01:02.02: [30284]: <-- [9:AT+FTH=3\r]

Jun 01 23:01:02.89: [30284]: --> [7:CONNECT]

Jun 01 23:01:02.89: [30284]: RECV send MCF (message confirmation)

Jun 01 23:01:02.89: [30284]: RECV FAX (000000920): from 4504760061, page 6 in 0:26, INF, 7.7 line/mm, 2-D MMR, 14400 bit/s

Jun 01 23:01:02.89: [30284]: <-- HDLC<3:FF C8 31>

Jun 01 23:01:02.89: [30284]: <-- data [3]

Jun 01 23:01:02.89: [30284]: <-- data [2]

Jun 01 23:01:03.21: [30284]: --> [2:OK]

Jun 01 23:01:03.21: [30284]: <-- [11:AT+FRM=146\r]

Jun 01 23:01:04.25: [30284]: --> [8:+FCERROR]

Jun 01 23:01:04.25: [30284]: <-- [11:AT+FRM=146\r]

Jun 01 23:01:11.26: [30284]: MODEM TIMEOUT: reading line from modem

Jun 01 23:01:11.26: [30284]: <-- data [1]

Jun 01 23:01:11.26: [30284]: --> [2:]

Jun 01 23:01:11.26: [30284]: --> [2:OK]

Jun 01 23:01:11.26: [30284]: <-- [9:AT+FRH=3\r]

Jun 01 23:01:11.54: [30284]: --> [7:CONNECT]

Jun 01 23:01:16.54: [30284]: MODEM TIMEOUT: receiving HDLC frame data

Jun 01 23:01:16.54: [30284]: <-- data [1]

Jun 01 23:01:16.55: [30284]: --> [2:]

Jun 01 23:01:16.55: [30284]: --> [2:OK]

Jun 01 23:01:16.55: [30284]: <-- data [1]

Jun 01 23:01:16.75: [30284]: MODEM TIMEOUT: reading line from modem

Jun 01 23:01:16.75: [30284]: MODEM <Timeout>

Jun 01 23:01:16.75: [30284]: Failed to properly detect high-speed data carrier.

Jun 01 23:01:16.75: [30284]: RECV FAX (000000920): recvq/fax000000837.tif from 4504760061, route to <unspecified>, 6 pages in 3:29

Jun 01 23:01:16.75: [30284]: RECV FAX: Failed to properly detect high-speed data carrier.

Jun 01 23:01:16.75: [30284]: <-- [9:AT+FTH=3\r]

Jun 01 23:01:17.62: [30284]: --> [7:CONNECT]

Jun 01 23:01:17.62: [30284]: <-- HDLC<3:FF C8 5F>

Jun 01 23:01:17.62: [30284]: <-- data [3]

Jun 01 23:01:17.62: [30284]: <-- data [2]

Jun 01 23:01:17.94: [30284]: --> [2:OK]

Jun 01 23:01:17.94: [30284]: MODEM input buffering enabled

Jun 01 23:01:17.94: [30284]: RECV FAX (000000920): session with 4504760061 terminated abnormally: Failed to properly detect high- speed data carrier.

Jun 01 23:01:17.94: [30284]: RECV FAX: bin/faxrcvd "recvq/fax000000837.tif" "ttyS0" "000000920" "Failed to properly detect high-speed data carrier."

Jun 01 23:01:17.94: [30284]: RECV FAX: end

Jun 01 23:01:17.94: [30284]: SESSION END

Thanks

--

Darren Enders

I.T. Department

Morningstar Air Express Inc.

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