Re: [hylafax-users] Newbie:facsimile not received

[Pinoy Bug <pinoybug@xxxxxxxxx>]

Hi Lee,

This happens to all senders. I followed the installation and 
configuration of Hylafax to the letter. If it would help clarify the 
issue, there are two types of errors that I get, first is the one I 
mentioned, and second is listed below

Sender: 
    Pages: 1
  Quality: Fine
     Page: 1728 by 215
 Received: 2006:01:31 19:08:41
TimeToRecv: 2:13
SignalRate: 9600 bit/s
DataFormat: 2-D MR
ErrCorrect: No
ReceivedOn: ttyS2

The full document was not received because:

   COMREC error

   ---- Transcript of session follows ----

Jan 31 19:08:19.79: [ 2336]: SESSION BEGIN 000000012 6329149999
Jan 31 19:08:19.79: [ 2336]: HylaFAX (tm) Version 4.2.5
Jan 31 19:08:19.79: [ 2336]: <-- [19:AT+FCC=,,,,,,,,0;A\r]
Jan 31 19:08:37.34: [ 2336]: --> [4:+FCO]
Jan 31 19:08:37.34: [ 2336]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS2'
Jan 31 19:08:37.34: [ 2336]: RECV FAX: begin
Jan 31 19:08:37.39: [ 2336]: --> [27:+FTI:"                    "]
Jan 31 19:08:37.39: [ 2336]: REMOTE TSI ""
Jan 31 19:08:37.71: [ 2336]: --> [20:+FCS:1,3,0,2,1,0,0,0]
Jan 31 19:08:37.71: [ 2336]: REMOTE wants 9600 bit/s
Jan 31 19:08:37.71: [ 2336]: REMOTE wants A4 page width (215 mm)
Jan 31 19:08:37.71: [ 2336]: REMOTE wants unlimited page length
Jan 31 19:08:37.71: [ 2336]: REMOTE wants 7.7 line/mm
Jan 31 19:08:37.71: [ 2336]: REMOTE wants 2-D MR
Jan 31 19:08:37.72: [ 2336]: --> [2:OK]
Jan 31 19:08:37.72: [ 2336]: <-- [7:AT+FDR\r]
Jan 31 19:08:41.68: [ 2336]: --> [7:CONNECT]
Jan 31 19:08:41.68: [ 2336]: RECV: begin page
Jan 31 19:08:41.68: [ 2336]: RECV: send trigger 022
Jan 31 19:08:41.68: [ 2336]: Copy quality checking performed by modem
Jan 31 19:09:39.03: [ 2336]: RECV: 32711 bytes of data, 677 total lines
Jan 31 19:10:36.08: [ 2336]: RECV: 32710 bytes of data, 1099 total lines
Jan 31 19:10:50.36: [ 2336]: RECV: 8316 bytes of data, 1666 total lines
Jan 31 19:10:50.41: [ 2336]: --> [24:+FPS:2,1662,357,21,42903]
Jan 31 19:10:50.68: [ 2336]: --> [6:+FET:2]
Jan 31 19:10:50.68: [ 2336]: RECV recv EOP (no more pages or documents)
Jan 31 19:10:50.69: [ 2336]: --> [2:OK]
Jan 31 19:10:50.69: [ 2336]: RECV send RTN (retrain negative)
Jan 31 19:10:50.69: [ 2336]: <-- [7:AT+FDR\r]
Jan 31 19:10:53.83: [ 2336]: --> [7:+FHS:72]
Jan 31 19:10:53.83: [ 2336]: REMOTE HANGUP: COMREC error (code 72)
Jan 31 19:10:53.83: [ 2336]: RECV keeping unconfirmed page
Jan 31 19:10:53.83: [ 2336]: RECV FAX (000000012): from , page 1 in 2:13, INF, 7.7 line/mm, 2-D MR, 9600 bit/s
Jan 31 19:10:53.83: [ 2336]: RECV FAX (000000012): recvq/fax000000008.tif from , route to <unspecified>, 1 pages in 2:16
Jan 31 19:10:53.83: [ 2336]: RECV FAX: COMREC error
Jan 31 19:10:53.83: [ 2336]: RECV FAX (000000012): session with  terminated abnormally: COMREC error
Jan 31 19:10:53.83: [ 2336]: RECV FAX: bin/faxrcvd "recvq/fax000000008.tif" "ttyS2" "000000012" "COMREC error"
Jan 31 19:10:53.84: [ 2336]: RECV FAX: end
Jan 31 19:10:53.84: [ 2336]: SESSION END


Lee Howard wrote:
> Pinoy Bug wrote:
>
> > Feb 03 16:54:53.20: [ 2333]: <-- [10:AT+FRM=96\r]
> > Feb 03 16:54:53.60: [ 2333]: --> [7:CONNECT]
> > Feb 03 16:54:53.60: [ 2333]: RECV: begin page
> > Feb 03 16:57:20.21: [ 2333]: RECV: Missing EOL after 5 seconds
> > Feb 03 16:57:20.21: [ 2333]: RECV: end page
> > Feb 03 16:57:22.21: [ 2333]: MODEM <Timeout>
> > Feb 03 16:57:24.21: [ 2333]: MODEM <Empty line>
> > Feb 03 16:57:26.22: [ 2333]: MODEM <Empty line>
> > Feb 03 16:57:26.42: [ 2333]: MODEM <Timeout>
> > Feb 03 16:57:26.42: [ 2333]: RECV FAX (000000021): 
> > recvq/fax000000017.tif from , route to <unspecified>, 0 pages in 2:43
> > Feb 03 16:57:26.42: [ 2333]: RECV FAX: T.30 T2 timeout, expected page 
> > not received
> > Feb 03 16:57:26.42: [ 2333]: <-- [9:AT+FTH=3\r]
> > Feb 03 16:57:27.49: [ 2333]: --> [7:CONNECT]
> > Feb 03 16:57:27.98: [ 2333]: --> [2:OK]
>
> Does this happen with all fax senders or only a few select ones?  If 
> the latter, what are the fax senders?
>
> The log says that it went to find the V.29 9600 bps carrier, found it 
> 0.4 s later, but for over 2 minutes no real image data was received at 
> all from the sender.  Then HylaFAX attempted to abort the reception 
> (forcing the modem back into command mode), and found the modem to be 
> in command-mode already.
>
> So, the sender could be doing something bizarre, but the modem also 
> appears to be doing something bizarre.
>
> If this is being caused by a unique sender, then the problem may be 
> limited.  However, it would appear that any fix is going to have to 
> come from MultiTech... unless there's some configuration or 
> installation change that can be made on your end.
>
> Lee.



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